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Craig - Verified booking
House smelt of damp.
Sofa and armchair were both damp. Too damp to sit on for any length of time (5 mins max before own clothes becoming damp as well). This meant there was no where to sit or relax in the day/evenings, outside of the small kitchen table or bed in the room upstairs. No access to WiFi, even though listed on listing. No WIFI network registered on either our phones or laptops. We tried a few times in different locations within the property both in the evening and following morning. There was no mobile reception either, so we were unable to rely on mobile data. Had we known this upfront, we wouldnât have booked the property, as we needed to be able to work remotely during our stay. The owner advertises the property includes WiFi, which is totally misleading, given there was no signal at all. We did speak to Gavin (the owner) as soon as we arrived, on Saturday evening, and mentioned both the WiFi and the damp sofa, and his response was âno one has been in the property in the past five days, so it canât be dampâ. Thereâs an adjoining door (which is not lockable, and only has a small latch on it) between the master bedroom to the ownerâs property, which is next door. Again, neither of which are mentioned on the property listing, which are important things to mention upfront. Dirty - dust and spiders found in every corner of the property All of the above contravenes the Consumer Rights Act. We tried to speak to the owners (in person) before leaving on the Sunday morning, but they were not in, despite saying they would be. We have text conversations evidencing this. The owner lives next door, so had no excuse not to come round to discuss or attempt to resolve the issues. Gavin said he would contact Sykes Cottages to come to some sort of resolution. We followed up with him (and have texts specifically saying heâd spoken to Sykes). And yet Sykes have no record of Gavin making contact with them, at any point. A very disappointing experience in terms of the property and the general lack of care and consideration of the owner. We had booked to stay for a week, but due to the poor standard and property not being as described, we only stayed for one night, and found alternative accommodation for the remainder of our stay in Devon.
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Nick - Verified booking
1. It's the hosts who "exceeded expectations" , not Sykes !
The initial telephone contact was warm, friendly and informative; this was matched by the initial meeting and all contact thereafter. The Cottage came with a "starter pack" that included washing up liquid, toilet & kitchen rolls, salt n pepper & loadsa tea / coffee. Freeview tv a bonus. 2. We stupidly placed an item on the night storage heater, thereby staining it. They were so understanding and tactful even tho' they must have been seething with us. 3. The whole family enjoyed the break, especially the 2 x 12 year olds who made the most of the pool. 4. I was unwilling to spoil the ambience at the time, but the hosts might consider advising people staying in the place above The Cottage that every chair-scrape / footstep/ table move resonates down below ! Thoroughly recommend both the property and the owners who were unobtrusively there if needed.
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Charles - Verified booking
BRILLIANT WEEK BRILLIANT HOSTS BRILLIANT WEATHER First and foremost the property lived up to the expectations made in the advertisement and to be completely honest it was over and above what was expected.
Huge bathroom as was the bedroom and bed. Kitchen and bathroom was spotless and extremely well kept which I hope other users will appreciate and treat as if it was their own. Large flat screen TV in the living room but for me having bad knees I found the settee a little low. Other than that everything was 100%. As for the owners Karen ans Gavin, what should I say about them!!! Couldn't wish for a more down to earth couple they were brilliant and that is said with complete sincerity Never once intruded on us during our stay,but we had a great time when having a chat together,we actually.felt as if we had known them for ages, we will most definately stay here again. No need to be concerned about hot water as it is forceful and plentiful.and only a short distance from Bude Westward Ho and many other resorts within 30 or so miles.
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Susan - Verified booking
ROOM FOR IMPROVEMENT - VERY NICE HOSTS.
Nice big rooms & great location. Mattress & pillows a little uncomfortable. Had to walk past Owners property next door, so not very private, their washing line was right in view of our front entrance & parking the car was across the way, so sometimes mucky. Access to side garden was from main entrance door so had to keep dogs on leads, not ideal during the night as garden was dark and not very secure so a small dog could easily get through the hedge onto the road. As we cooked quite a bit, few accessories, no meat scissors, larger frying pan, bread board or jug, kitchen roll/tin foil, extra cloths, t-towels. Dog bins outside hadn't been emptied. Enjoyed our stay overall. Perhaps French doors could be put in the kitchen where the rear window is & expand the garden a little more?
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Wendy - Verified booking
We loved our stay at The Linhay.
The owners, Gavin and Karen, lived next door and are very helpful and friendly, but not at all intrusive. The property is very spacious and comfortable and has plenty of light. The front door (now a âstable doorâ) allows the top half to be open for more light. Brilliant forceful shower with plenty of hot water and a bath for a soak after those long walks. Garden to the side of the house with seating allowing privacy and somewhere to sit outside in good weather. The only problem we had was the internet connection was bad and we both needed to buy more data and rely on internet connection in local pubs, cafes, etc to catch up on emails. Not a problem if you want a total break from tech, but we were reliant on it for news from our petsitter. Would definitely stay again.
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