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per nightMarilyn - Verified booking
I stayed at this property in hot weather when we were out every day.
This years stay was end of September, cooler rainy autumn weather abd more of a convalescence. The front door looks new but has a large gap between door and frame so it rattled all night every night during a windy, rainy week. The sofas need better cushions or foot stool should be provided for shorter people or children, it is designed for someone with long legs, not shorter people. The leather sofas look nice but lack comfort and the cushions and throws are a bit tatty. Very stingy welcome pack, only tube of washing liquid, pad and cloth provided and some milk sachets, 2 coffee sachets and 2 tea bags and a few jelly sweets. I stay in Uk properties about 4-6 times a year and this is definitely the meanest. 1st Bedroom had cobwebs covered in dust in corners and along ceilings. POOR HEALTH AND SAFETY IN BATHROOM- No handrail or in shower/bath mat provided for very slippy bath. Incorrect Wi-fi details provided, these were corrected on request. Beds have to be completely stripped and bagged up but no bags were provided. Rubbish is expected to be bagged and put in bins outside which means carrying bags outside, down stairs, through garden and communal entrance to bins at the end of car park, which is an issue in wet weather with slippery steps. Kitchen saucepans and baking/ roasting tins are old and rusty and need replacing and no foil provided. No kitchen paper towel provided. The property would benefit from better curtains in cooler weather, as the thin cotton curtains offer no blackout and let in drafts.
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Guy - Verified booking
Generally a pleasant start but a disappointment with a throw back to dealing with a 'holiday company'.
One gets so used to dealing with superhosts with ABNB whose focus is on the customer that dealing with Coast and Country was a let down. Arranging key collection for a late arrival was poor. You wouldn't talk to my wife whilst I was at work; security reasons apparently - really! Why did this property not have a key safe like most holiday homes have these days. no, after a long late journey we had to find your office in town and get the key from.....a key safe. We had to return the key to the office as well. Again, to satisfy your convenience not the customers. Cleanliness - though generally clean, the shower head was mouldy and both the wash basin and bath didn't drain effectively. You ended up standing in ankle deep water after showering. The push down plugs need to be regularly removed and cleaned to prevent blocking. Again an example of superficial cleaning without thought. Oven trays and saucepans were dirty and rusty with the chopping board also unclean. Comments about this were in the visitor book too so obviously these comments are not viewed or acted upon. Overall, we'd summarise as style over substance. A good example was the in built sound system. Not required and buzzed and banged all week, like some background annoyance. This all said, the week was enjoyable and the flat a base from which we could explore the beautiful area. Disappointing also that there wasn't clear provision for recycling. I really cannot believe that you have someone that 'sorts the rubbish' as indicated??
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Guy - Verified booking
Generally a pleasant start but a disappointment with a throw back to dealing with a 'holiday company'.
One gets so used to dealing with superhosts with ABNB whose focus is on the customer that dealing with Coast and Country was a let down. Arranging key collection for a late arrival was poor. You wouldn't talk to my wife whilst I was at work; security reasons apparently - really! Why did this property not have a key safe like most holiday homes have these days. no, after a long late journey we had to find your office in town and get the key from.....a key safe. We had to return the key to the office as well. Again, to satisfy your convenience not the customers. Cleanliness - though generally clean, the shower head was mouldy and both the wash basin and bath didn't drain effectively. You ended up standing in ankle deep water after showering. The push down plugs need to be regularly removed and cleaned to prevent blocking. Again an example of superficial cleaning without thought. Oven trays and saucepans were dirty and rusty with the chopping board also unclean. Comments about this were in the visitor book too so obviously these comments are not viewed or acted upon. Overall, we'd summarise as style over substance. A good example was the in built sound system. Not required and buzzed and banged all week, like some background annoyance. This all said, the week was enjoyable and the flat a base from which we could explore the beautiful area. Disappointing also that there wasn't clear provision for recycling. I really cannot believe that you have someone that 'sorts the rubbish' as indicated??
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Paul - Verified booking
6 Oceans Edge, South Milton.
This is a second floor apartment. One of eleven apartments in the block. Family stay, four adults one child - 5th August 2023 for two weeks, The pictures look enticing. Sadly, the apartment is badly let down by the lack of basic cleaning and hygiene practices. Washing Machine - Mouldy Tumble Dryer - Fire Hazzard Bedding, mattress protectors heavily soiled and smelly. Pillows, heavily soiled and smelly. Had to go out and buy new pillows etc. So very dirty and grubby. Oven dirty / greasy. Cooker hood covered in dust on top of a build up of grease. Fridge and freezer dirty hair in freezer drawers. Dishwasher dirty Electrical PAT testing six months out of date. Extractor fans not working, this was noted by previous guests over twelve months ago. Food remnants under sofa. Finger nail clippings in window sill. Rodent droppings under sofa, Rodent droppings by bed. Vacuum in wardrobe on arrival full of detritus. Sofa very tired, worn, smelly and uncomfortable. Balcony chair broken. Evidence of dog hair in apartment even though booked as pet free. This was also noted previously in guest feedback. Dog food / biscuits / treats in utility shed. Pool area - two ground floor apartments let for guests with dogs, these apartments face the pool area. Unfortunately the guests let them roam freely in pool area as gated. Several occasions dogs becoming territorial and using area as toilet. Evident early morning dog activity.
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Lorna - Verified booking
The listing advertised the property as suitable for 6 people.
Whilst the bedrooms had 2 double and 2 single beds, the downstairs accommodation could only barely accommodate 2 adults and 1 teenager. The photos definitely make it look bigger than it is. Misleading. The advertised trampoline was not there and the garden furniture was rotten and very unsafe. The games room was in poor condition with much of the equipment broken. All of the darts were broken so we only used the pool table. Access to the games room and garden was not child friendly at all and the rear entry point was a series of poorly maintained gates and doors that bordered on being dangerous. The bathroom window was broken and could not be closed. Whilst the accommodation was clean it was generally run down with much of the equipment needing to be replaced ie living room table leg was falling off, the kitchen knives had tips broken off. There was only 1 parking space available for the property which would not be ideal if you were booking for 6 guests. I would not recommend this accommodation for anyone with young children, the elderly, or anyone with mobility issues due to the amount of stairs and uneven floors and extremely poor lighting.
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