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per nightMargaret - Verified booking
We arrived earlier at the property and knocked at the door.
As there was no answer we thought the property had been cleaned. We were going to ring the owner immediately and ask as a gesture of goodwill could we put some frozen food in the small icebox as we had been in Ludlow the previous week. We would have left then and returned after the cleaning. The cleaners turned up quite later. We did call the owner on arrival !!! As he wasn't there to see why we had complained, we got the impression he thought we were exaggerating. I did take a photograph. This is the first time we have come across this in all our years of using Sykes Holiday Cottages.The icebox had obviously been left for a couple of weeks and not been defrosted, the door would barely close. it was packed full of ice and blackcurrant spilled in it. The cleaners sorted the icebox and when we got back the fridge was turned off! I'm wondering if it hadn't been brought to the owner's notice, would this had been left again.We then found the kitchen cutlery drawers weren't very clean, the cupboard doors grubby, there was some dirty cutlery. We cleaned them ourselves and cleaned all the cutlery and the dishes. We also wiped the inside of the cupboards. Attention to detail with these cleanliness issues are important. As the owners didn't live nearby it might help if they occasionally came and checked for themselves avoiding negative feedback on important cleanliness issues. The bathroom was cold with one small towel rail. It needs extra heating, particularly in winter. The television kept freezing with a faulty signal. If these issues were addressed then the property would be given more stars. The property was on a very noisy main through road in and out of the town but did not affect our sleep. It eased off in the late evening. There was also a large building site over the road. On the positive side the beds were comfortable and the property was warm. It had a large garden at the back of the property. It was also convenient for a walk into the town. There was a good chip shop a few minutes walk from the property and a nice quiet local pub. If all of these issues were addressed at the property we would return if we were to revisit Bewdley.
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Pam - Verified booking
Whilst the property was finished to a very high building spec.
It lacked many things. E.G. no hairdryer, nothing to dry the clothes on when washed in the Miele washing machine (we had to go and ask for something). No basins, milk jug, scales, serving spoons, fruit bowl, casserole dish, dishwasher tablets (2 would have been nice), no chairs and table for the garden only a wooden bench for 2.! The Aga had been switched off for summer (we hadn't been told) so no hob to boil on. Only a microwave/convection oven that had no where to keep some of the food hot. There were information leaflets on the area but 2023 not 24. There were very limited instruction books for the appliances. No welcome pack. The kitchen is quite small to fit 6 people around the table and for you to move around the kitchen -- so difficult for 6 people. Having had many years using Sykes for great holiday experiences this was sadly not on that level. It could easily be improved, with proper utensils, pots and pans, casseroles etc. for the kitchen. but space in the kitchen was not good. The kitchen window has a great crack where something has hit it. As there is no pub close enough to walk to it is more essential to have a well equipped kitchen with a cooker with a hob and if not to inform potential hirers that this is the case. I notice on the previous feedback that they had experienced the same, but sadly didn't read this until we were in the property. added to which there was no information on local places to eat but no maps for walks, no games for children etc. no books not even a pack of cards.
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Ray - Verified booking
The directions were good and provided we followed the signs for the cattery we arrived at the front door of Cream Door without any problems.
Access to the property was very easy without any problems as was unloading since the drive and the front door were very close. The photographs and description were accurate and it was exceptionally clean and tidy. The owners live next door and were very helpful whenever we needed any help which was only on one occasion. There is plenty of information about the house and the local area including OS maps. We found the kitchen was well equipped for our needs. The beds were comfortable and the showers worked well with plenty of hot water whenever we needed it. The heating worked well for the two evenings when it was colder than expected for the time of year. TV reception was good for terrestrial television but because of its rural location the wifi is slow but it did work for browsing and email in all areas of the house. Cream Door is close by car to the centre of Kidderminster for shopping such as a large Tesco, M&S etc and the nearest public house (Mare & Colt, 5 minutes walk or 0.3 miles in footpaths) serves good local beer and pub food. It is also a good location for visiting Worcester, the Black Country and Birmingham. All in all a great let and since we have family nearby we hope to be returning at some stage.
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Jason - Verified booking
We had to leave early due to ill health which we we so gutted about.
However Amazing property Inside and out amd has everything you need and more. The comfort is on top form & made us feel so cosy and like being at home. I loved the duvet cover so much I purchased one before I left. The home owner johnathan answered every query I had from St to finish & even welcomed us back in the future. This is such a cosy peacefully tranquil romantic accommodation Inside and out. Hot tub is perfect and even the surroundings makes it super cosy. Pub next door but so quiet we head nothing even staying for new year we heard no noise from it. And great forest on their door step too. I use sykes alot for bookings bit this has to be one of my best properties iv stayed on yet the smallest I stayed in but honestly it's just on top score for comfort, cleanliness perfect, homely feel, picturesque , and so much more for this accommodation
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Stephen - Verified booking
We had a fantastic week staying in this gorgeous cottage.
It is spacious, beautifully designed and equipped with absolutely everything you need to make your stay comfortable. The views of the surrounding countryside are breathtaking, a very peaceful haven after a day of exploring. The Hay Loft is adjoined to the owner's property however they are in no way imposing, they are very friendly, welcoming and happy to help. There is also a privacy fence so you don't feel on view when sat outside or in the hot tub. The hot tub was a very welcoming extra & well maintained. There are many walks in the area & lots of great pubs & restaurants to choose from. Bridgnorth itself is lovely, we particularly loved the Fat Olive Tapas, the food was amazing! We would definitely recommend & would return again in the future!
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