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per nightMaria - Verified booking
I booked this cottage for a week of relaxation, comfort, and luxury over Christmas with my partner and my two friends.
It delivered in all three aspects and on every level. The cottage was finished to the highest specification and beautifully decorated throughout. The owners had gone to exceptional trouble to prepare the cottage for Christmas with a tree not only inside but also outside in the extensive garden. As soon as we entered, we felt so festive. The porch and utility room has plenty of storage, a washing machine, and a sink. This is an excellent area to clean off your muddy boots and your muddy dogs! The kitchen was equipped with absolutely everything we could have wanted. It was extremely useful to have two ovens especially as we were there for Christmas and cooking a traditional dinner. Not only was it well equipped, but everything in it was also of the highest quality. We thoroughly enjoyed sitting around the dining table and looking out through the bi-folding doors at the spectacular views over the Welsh countryside. The log burner made the sitting area so cosy and inviting in the evenings (and of course the excellent hosts left a copious supply of logs) and it was fantastic to have access to Netflix as well as prime, so we had a wide choice of films to watch. The addition of an upstairs toilet was so convenient. My friends were thrilled with the two rooms on the ground floor level. The beds were super comfortable, and the ensuites were beautifully fitted and decorated. And what can I say about the main bedroom on the lower level? It was beyond luxurious, and the bed was exceptionally comfortable. The bathroom was stunning, and it was great to have the choice of a bath or a shower. The shower had so many different options, from rainfall to jets on the sides. I was so surprised and delighted to open the cupboard containing the coffee machine and extra wine fridge downstairs. It really was five-star luxury. We thoroughly enjoyed using the hot tub and the views it afforded over the surrounding hills was stunning. The hosts were welcoming before we had even left home. Carol sent me an extremely informative email of all the things it was possible to do in the area so that I was well prepared before I even arrived at the cottage. They were always available should we require any help and we felt extremely welcome throughout our stay. Both Carol and David are excellent hosts, and nothing was too much trouble. They left a beautiful welcome pack for us on our arrival and set the tone for what was to be the most amazing Christmas ever. I cannot recommend this place nor these hosts highly enough.
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Lewys - Verified booking
The property is lovely and really nice.
Before arriving we had a damage and cleaning information pack with a hot tub disclaimer. The information pack was a little worrying as the cost of cleaning charges for pet hair and I had 2 with me. When we got to the property it was simple instruction from the email to access the property but no greeting on arrival. When we were putting food away in the freezer there was a smashed bottle which had not been cleaned up, there were a pack of Pringles on the cabinet that were out of date from July and also a plastic bottle left under the one sofa, this I was disappointed with due to the emails received about the cleaning charges. The hot tub we read through and said itâs cleaned every time someone leave and will be switched on and heated up ready. On the first night we never bothered with the hot tub due to the rain and darkness. We then went to look around 10:00 on the second day and the hot tub was cold and nothing would work it was saying pool too warm. I kept checking this by the hour and the water was cold with no change. I went to reception which was not open, I range the contact number provided on email and booklet in the love and no answer I also emailed the admin team and again no answer. I was unable to use the hot tub all weekend and this I am unhappy about as you pay extra to have a hot tub and we were unable to use. On the day of leaving the request to strip the beds and bag the sheets and towels ready for cleaners to collect was done before leaving. The hot tub had started to heat up but this was the day we were leaving. I feel we could have had more assistance to get this hot tub working and the general cleanliness wasnât to the standard of what it seems before you attend due to the items we found, but the email makes you slightly worry before attending and taking your dogs as chargers and explained for different cleaning.
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Kenneth - Verified booking
Excellent location and tastefully presented lodge, close to the adjoining Warren site where all the amenities are.
Well equipped kitchen. Outside deck a lovely space. Didnât use the barbecue but one was provided. Hot tub was also very good. Negatives: TV was a big issue for us as there was no terrestrial TV in the lounge and that was when we could connect with the site Wi-Fi, which was off more than it was on. We spent far too much time trying to sort this and on calls to Sykes who didnât have the answers to resolve the issues, although they were helpful and kept us informed, to no avail though. Radio provided but that depended on Wi-Fi too it seemed as that kept cutting out. No instructions for any equipment, particularly the TV/Wi-Fi, hot tub, washer/dryer. This would have helped greatly. We noticed the shed behind the lodge was unlocked and we were unable to lock it and worried about the safety of the contents. No one at the site office to ask during our stay. Cleanliness was poor in the lounge and bedrooms, specifically the sofas which we found to have crushed biscuits under the cushions. None of the furniture had been moved to clean behind or under, In the bedrooms there were biscuits behind the bedside cabinets and thick dust on furniture and skirtings. Post covid particularly I expected a clean lodge would be essential. Bathrooms, towels, bed linen all very clean. En-suite toilet was cracked with a loose lid. The style and location of this lodge are its selling points and I would recommend it. We would book again provided the negatives noted were rectified.
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Chris - Verified booking
Having read a few negative reviews we were a little unsure of what we would find.
On arrival, pleasantly surprised at how spacious the lodge was. Sleeps 4 comfortably. We had 3 generations and 2 family dogs with us all with enough room. 2 2 seater sofas were comfortable. Decor is a little tired and a refresh would be a nice touch but property is clean. Decking area is completely covered which was a real bonus for us as the weather was unsettled but room to dry dogs and wet clothes outside. There is a launderette a few minutes walk away if you needed to dry clothes quickly. Our only negative is of the site itself. Dogs are not allowed in the outside covered area or bar area. We haven't encountered that at any of the previous sites we have stayed on. Probably wouldn't be an issue if the weather was dry as there's seating away from restaurant. Dogs must be on leads at all times and other than a very small enclosed area you aren't supposed to play with your dogs off lead, no fetch etc regardless of how well behaved you and your dogs are. Beach is very nearby so off lead time available there. Don't know if these are site specific rules or a Haven site norm but definitely food for thought for us when booking our next adventure.
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Colin - Verified booking
We booked for a weeks holiday for myself, my wife, our dog and our 2 (grown up) kids.
I read all the past feedback after I had booked. This got me worried but it was fine. To update some previous peoples feedback, it looks like the chairs in the main room have ben replaced. There's now two new looking 2 seater settees. The TV remote worked fine and there was more than enough cutlery. As mentioned in another feedback, the wardrobe in the room with 2 singles is unusable but that was no big deal. As for the storage for a case in the single room, it fitted under the bed without a problem. The nights were cold but the heating kept the place lovely and warm. The only complaint I do have is the outside lights don't work. As we were there in November it was pretty dark in the night and the lights would have been nice to find my way up the steps when coming back from my late night dog walks. Perhaps a single light on a PIR sensor would be good? Did we enjoy ourselves there? Yes. Would we go back again? If I had any holidays left from work this year I would go straight back. I'm planning on returning next year :-)
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