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per nightSusan - Verified booking
Arrived at 5.
30pm almost dark. Lot of people milling around as nighttime Halloween event being held. Signage to apartment at back of castle very poor and we were ârescuedâ by helpful and friendly electrician, Parking requested at front because of event. Immediate poor reaction on entry as straight into living area dull and smelly. A request the following morning for new extractor filter (filthy) and lightbulb was fairly promptly dealt with. Carpet seemed grubby and place somewhat dusty. Table and chairs need replacing. Seating comfortable if old fashioned. Bathrooms clean and appeared to be recently refurbished and decorated. Good showers and plenty of hot water. Bedrooms OK ish and bed and bedding very comfortable. Lighting everywhere poor. Entrance area scruffy and outlook depressing - bins and parking area. Having a ground floor good for access for dog though but no nearby grassy areas. Welcome supplies appreciated and OK kitchen area well stocked with china etc. dishwasher would be good ? We enjoyed the castle and Halloween event and loved the local area but felt disappointed with the overall condition and location of the apartment - it was depressing. Whilst we understand trying to maintain the character of the building this space is, we believe, in need of an update and we did not feel we had value for the money. I would like to have seen the other apartments for comparison but disappointingly we were not impressed with ours.
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S - Verified booking
Accommodation was warm however that is about all I can say about it.
Owner says it sleeps 2/4 people so we assumed we could have the bed and kids could sleep on the sofa bed, that didn't happen! My partner and both children slept in the bed and I tried to sleep on the cobbled street they said was a sofa bed. We ended up leaving a day early because 3 nights with no sleep was about enough for me. I did bring it up with the owner and was told no-one had complained before which isn't true. When we returned home I checked the reviews and someone else had mentioned it before which, in fairness had seen but the review had been commented on by the owner saying all issues had been resolved NOT TRUE. Access to the the garden was through a door with a padlock on and unless I asked we wouldn't have been told by the owner, it felt like they don't actually want you to use it but put it on their advert to make it sound like your getting more than you do. After not sleeping on the last night I took our dog for a walk at 5am and when I returned the door was locked and I couldn't access the Accommodation because you share the entrance with the owner which isn't pointed out on booking. After all is said the area is beautiful and well worth a visit, just find some other accommodation. Wouldn't stay again and definitely wouldn't recommend.
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Emma - Verified booking
Wonderful apartment.
Spotlessly clean. Easy arrival. Kitchen had all stuff we needed: coffee pot, sharp knives, etc. I think if you had young kids, bring your own plastic plates/ cups . Tv: had Netflix! Bonus for teenagers! Wi-Fi was great too. Beds: Iâm used to a very wide bed, so the double bed was small to us but very comfortable. Bathrooms: 2. Yay. Didnât have to share with teenagers! Again spotless clean with the biggest towels ever! Swimming pool: again, clean and great. Theme park: you have free access. Staff so very friendly. My kids a bit old now for rides but they enjoyed a stroll around. Inside the castle museum was interesting. Dungeons a good threat! Parking: no probs. You have your own space. Worth eating at Sawmills up the road- 1 min away in car. The harbour is a delight. The little cafe does an amazing milkshake! This is our second time at Watermouth castle. Weâd go again!
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Roy - Verified booking
The apartment itself is very good, nicely laid out and everything you need inside (including an iron and ironing board, pots and pans, cutlery, utensils and coat hangers in the wardrobes!
). I would have rated this a 5 star plus, but for 3 small and possibly individual to us issues; 1 (this is a big one for me) master bedroom mattress was way too soft and very lumpy. 2 lighting in the dining/living room area too dull and not all lights work. 3 the toilet is far too close to the bath in the master ensuite for taller people! I am 6 foot and it is most uncomfortable. Otherwise it is excellent, we were there as 4 adults, (collective age 285) access for a mobility scooter was good, the single rooms and the other bathroom were excellent. Loads of hot water, both showers were great, easy access to the castle and theme park, staff were polite and accommodating. I would definitely go again.
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Robyn - Verified booking
The "cottage" was not as it was advertised, it was Listed as a one bed cottage, not a flat inside someone's home, if we had known this we would not have rented it.
Living effectively with someone if not the experience we wanted due to the awkward feeling of always knowing they where there. The garden was very pretty, but you had to go through a shed full of rubbish to get there and you are made aware on arrival that the owners dog does not like other dogs so are always on edge that it may be there. The games room was non existent, the room had a lot of the owners rubbish from the owners and generally was not a pleasent place to be. The owners are nice people and personally I put the majority of the problems down to you (the advertiser) but even so I think some serious changes need to be made to be taking that sort of money from people. Dan and Robyn
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