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per nightRichard - Verified booking
This is our second stay at High Ridge.
We find the apartment very warm, cosy and comfortable. It has great views and the central location is excellent to explore Whitby. For those points above it is a great place to stay and have given it 4 stars. Unfortunately, this time there were a few areas where we felt the facilities and maintenance were a bit lacking. Maybe because it is getting to the end of the season and a revamp is due? The accommodation could do with a bit of TLC. In the bathroom the lighting is very poor, the shower head and tile grout had black mould. It was difficult to prevent the shower leaking as the shower screen/rubber is beyond its best. The bedding seemed tired and the duvet cover, although was clean and fresh, did have some evidence of old stains and a few dark marks on it. We also had to wash the crockery/cutlery that we were going to use as they had not been cleaned properly and some of the surfaces in the kitchen were 'sticky'. The instructions to put the rubbish around the back of the property could do with clarification as there are no bins and was told there was a bit of a dispute about this so we probably upset one of the neighbours as we put all our rubbish in their bin. Also, one final inconvenience, we had to move he car around as not enough parking permit cards were left for our stay and you cannot get them from the Tourist Information Offices anymore. We would have filled out the Visitor's Book in the apartment, but it looks like someone has decided to rip out all the spare pages?
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Brian - Verified booking
The location is excellent, very good internet signal, spotlessly clean, great view from the bay window, very good kitchen with everything you need.
Very nice modern bathrooms with good hot water and shower pressure.Nice dining table and chairs in the bay window. Very good TV. Nice decor. Comfortable beds. Easy parking at the back and you can see you car from a small bedroom window. Shared laundry room on the ground floor worked perfectly. Nice landing / public areas. Only one sofa where all other apartments have 2. The 'missing' sofa has 2 very uncomfortable waiting room style bucket chairs instead, which means if you are in a group of more than 2 there is no where comfortable for everyone to sit. Small bedroom issue - This is located next to the adjoining apartment living room with the TV next to the party wall. This meant that my daughter was unable to sleep in this room as the noise from the TV comes through the wall. This was such a shame. Overall a super apartment, in a great location and spotlessly clean. Message to the owner as Sykes make contact impossible: The vacuum cleaner in the cupboard is broken at the base. The latch / lock on the door to the landing needs adjusting as it can only be opened / closed by heavily pulling / pushing against it. The front door can stick on the latch (some other guests mentioned this). It only needs a spray with WD40 to fix this.
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Paul - Verified booking
We have had another wonderful holiday at Manor Heath Apartments.
we cannot wait to re book for next year ! I canât say anything negative about this accommodation, itâs perfectly situated too. Only a few minutes walk to the beach and directly across from Peasholm Park. The apartments are absolutely beautiful, they have everything you need and the quality of furnishings are excellent. The bottle of wine was a nice touch too. Thereâs allocated parking at the rear of the accommodation in a private car park so no worries about having to find a spot being so near the beach etc. The shared laundry is on the ground floor, weâve never used it and although it was being used by others there was plenty of opportunity for us to use it if we needed. The only slight niggle I had (nothing about the accommodation) was that some of the occupants left the back door into the car park unlocked at night. Meaning anyone could walk into the property. A sign in the door clearly states to ensure door is locked at all times. We always locked our apartment door even during the day but others in the apartment might not. Every night we just used to go down last thing and lock the door. We are looking forward to returning next year, hopefully back in apartment 4.
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Paula - Verified booking
First time using Sykes so always a bit apprehensive but the apartment and building are finished to a very high standard, there was everything you could possibly need (with the exception of kitchen scissors) for your stay.
Having parking in Scarborough is a huge bonus, the WiFi was brilliant. Only one or two minor issues, on returning to the building from a day out, we found the back door to the building and car park wide open with nobody in sight, from a security issue it would be a good idea to remind guests (maybe a notice by the door) to keep the door locked at all time. Whilst we were aware at the time of booking that pets were accepted in the building, at the time of our visit, 3 of the 6 apartments had dogs and as a non pet owner we found ourselves with a dog in the flat below, opposite and above us. Sadly this did spoil our experience somewhat due to the sporadic barking from these flats. Maybe the listings should reflect that it is popular with pet owners so non pet owners are aware that this may be the case.
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Justina - Verified booking
The view from this property is amazing; however I don't think the description is fully accurate as to the 'steepness' of the stairs i.
E. whilst you have highlighted that anyone with mobility issues will struggle, I don't think it is clear as to how steep/number of stairs in order to access. The cleanliness is without fault, however I would recommend including information on the main kitchen bin as the day collection of the outside bins takes place. It is also worth noting (though this isn't your fault) that the bins are used by the public walking past and as such the recycling bin could not be used as it was already full and tagged as containing incorrect items. The kitchen equipment provided was excellent and almost every need catered for (as previous guests have noted, there was a fight each morning for the chair to watch sunrise from the kitchen window!)
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