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per nightSue - Verified booking
The review covers two aspects- Sykes and the property.
1. Sykes. I would not recommend Sykes because the customer service is terrible. Having read the other reviews I am not alone in what I say. You cannot get a response from their phone number, it offers a call back which I am still waiting for 2 months on. The email is not responded to, only the text system and that took a real push back on my part to get any response. I am not sure what has happened to them but they clearly are only in it for the money and not at all for the customer. 2. The property. The property is lovely, and a beautiful location. However the customer service here is patchy. One one level you would think it is lovely, and yet the feel and tone of the information given to you at the property is negative. It feels like they spend far too much time telling you what not to do rather than what you can do. We arrived on a Sunday at 5pm, which is a very late check in. You receive the information by text how to get in literally at 5pm and all of the supermarkets are shut at this time. So we received our little welcome pack on arrival- 4 tea bags, 4 sachets of coffee, a couple of sachets of sugar and no milk, and for some bizarre reason you had to take your own tea towels. I cannot think why a small carton of milk and sugar would be difficult to provide- it was all so measured, and many of the notices in the house were negative in tone. we didn't use the hot tub but would have been put off by all of the instructions- about 9 pages. It is such a shame as they have a lovely property in a beautiful setting and a few little changes would make a massive difference in making you actually feel welcome at the property.
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Natalie - Verified booking
Long Linney is a lovely cottage, extremely spacious, comfortable and well equipped.
Beautiful living room, super views and of course the hot tub is a real bonus. Our main issue was that the description states the property is suitable for those with limited mobility, ground floor bedroom, bathroom etc...which was the reason I booked, as my partner is a wheelchair user. Unfortunately, nowhere in the description did it state that there are actually several internal steps which made it an extremely difficult and at times, tiring for him. I feel that this needs to be included in the description. As another guest suggested, larger towels are needed (we had to buy bath sheets from b&m down the road) as the ones provided are small, and there are no spares for the hot tub...maybe suggest guests bring their own for the hot tub, if it's not possible to provide them? Overall we enjoyed our stay, and the owners were quick to secure the gate so our little escape artist dog couldn't squeeze through the gaps, which was appreciated!! I would recommend, but I do think the description needs amending.
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Julie - Verified booking
This is a beautiful house with lovely views over looking fields with animals grazing and the daily visits in the garden from the pheasants.
We really enjoyed the hot tub each evening. The kitchen was well equipped and the sofas in the sitting room are so comfortable. The only thing to be aware of is the garden is not enclosed as described. We have a small dog and he jumped over the small wall in the front garden within minutes of us being there. If some fencing could be put on the wall and a gate to the grassed area and to the side of the house it would be good to be able to sit in the garden without having to keep dogs on a lead. The sheep were moved into the 2 fields next to the house whilst we were there & it was great to watch the farmers herd them from the other field and bring them across the road to the farm. For anyone without animals this property is great and we would not hesitate to return if we did not have a dog. The owners were lovely when we spoke to them either on phone or in person and it shows they really care about ensuring their clients have a good place to stay.
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Andrew - Verified booking
This is an outstanding cottage.
Everything from the first booking, key details, arrival, the stay and exit was well organised and documented so that we knew exactly what to expect. The property is well designed and maintained to an extremely high standard. Kitchen equipment and fittings are modern and everything that you need throughout your stay has been well thought out. The rooms are all of a good size. Furnishings are comfortable throughout, bedrooms and bedroom furniture are excellent. The two bathrooms are spacious and have good facilities. The owners maintain and clean the property to a very high standard. The hot-tub is easy to use, well-situated, of a good size and is cleaned and maintained well between each hiring. Off-road parking is good and easy to access. Access to nearby towns and villages is good and there is a lot to see and do in the area. We thoroughly enjoyed our stay, which represented excellent value for money. Many thanks!
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Gail - Verified booking
Fantastic house and has everything you need for a comfortable enjoyable stay.
Our teenagers loved the games room in the loft area and we all enjoyed the hot tub! The enclosed garden space was perfect for our energetic dog. The location is perfect to get to Westward Ho beach in about 25 minutes which is a lovely beach as long as youâre mobile enough to get over the cobbled stone wall first and Ilfracombe only half hour away where we took a fabulous speedboat trip. We found a gem of a hotel 5 mins away in Appledore - Durrant hotel I think it was called. They do lovely food and staff are very friendly and helpful itâs dog friendly! Really enjoyed our stay at Seagrass and will be back but just a couple of things would have made it a 10 all round for us, we feel for 4 plus people an extra comfy chair in lounge area or foot stools or pufe would make it more comfortable. There is just 1 TV in lounge which is very small, films we watched in the evening had tops of heads missing!
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