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per nightNeil - Verified booking
Be prepared for an unauthorised payment for accidental damage upon your departure even if you have not caused it!
We just finished our holiday on 28 March and then received a phone call from Sykes Cottage on 29 March informing us of damages at our stay cottage. There were two dents in the wall and one burnt oven glove. We informed them that the damages were there upon our arrival, we had noticed them as we entered the property, but were told the owner of the property had taken photos of the damages upon our departure. We challenged to see the evidence that proves the damages were NOT there upon our arrival, but neither Sykes Cottage or the owner have provide it. As of this writing they have not provided any evidence, however the burden of proof is with them. Regardless of our response to Sykes Cottage on 29 March, stating that we had noticed the damage upon arrival, we still had an unauthorised transaction of £80 taken from our bank account on 1 April to effect repairs for the damage. We rang Sykes Cottage but was told that âSykes Cottage has no control over claims if the property owner instructs them to take out payment from the âGood Housekeeping bondââ. Therefore Sykes Cottage had to deduct the payment from our account and advised us that âif you disagree with this resolution then please seek third party advice!â This implies that the customer is liable for any damage without need of proof and means that it is open cheque book season. We have contacted our bank to dispute this matter hoping for a fairer and more robust due diligence to be conducted over this matter. As a holiday maker, the last thing we wanted was an unjustified legal battle to deal with resulting in spoiling our holiday experience. Needless to say we will not be returning and looking into the finer legal position that the customer will find themselves in. We will not use again.
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Amanda - Verified booking
We booked Pen-y-bryn for our 2 week honeymoon.
It didn't disapoint! On arrival our cottage was open for us to get into. The cottage was clean, comfortable and very well equipped. There was a welcome pack of ground coffee with a cafetiere, a trio of jams/chutney and some tea, coffee, sugar. Under the sink was a cleaning kit that also included a few dishwasher tablets. There was also a hoover, tea towels, oven gloves, bin bags, recycling bags and food waste bags. There were clear instructions regarding waste and recycling. The bed is VERY comfortable and the shower room is bliss! The towels provided were a really good quality and size, not postage stamp sized like other cottages we have stayed in! Jamie and Claire came and personally greeted us and ran through some 'housekeeping' such as hot tub operation, swimming pool, games room, recycling, and fire pit. They also gave us some amazing restaurant recommendations and places to visit. Jamie, Claire and their children are all lovely and very approachable. It is worth having a read through the guest book and noting where others recommend too. The whole complex was immaculately maintained, and the trades people we encountered were all friendly and approachable. We had a boiler issue which they sorted very swiftly. There are so many things to see and do within an hours drive of Canllefaes. The location of Canllefaes is very peaceful and waking up to hear the birds is simply bliss. There is a petrol station at the top of the drive that sells a small selection of groceries. There is a Tesco, Aldi and B&M approximately 7 min drive from the complex. We have made SO many happy memories and are already looking to book for next year.
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Sara - Verified booking
We had a really lovely week at The Parlour.
The cottage is spacious, really well equipped and we found it really clean when we arrived. The welcome pack is a lovely touch with coffee, eggs and even some dog treats! The welcome folder has plenty of useful info for things to do and places to go in the area. The rear garden is lovely for a morning brew, and is very dog safe. We loved sitting in the hot tub under the stars, and even managed to get a photo of the milky way on my phone! We'd recommend a full empty/clean/refill of the hot tub after two or three uses. As per the description, the track to the Parlour is a farm track (not a road) but we had absolutely no problems with it. Thanks for a fab week, we will hopefully be back soon!
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Gwyn - Verified booking
The cottage was immaculately presented on arrival which made us feel relaxed from the start.
The food welcome pack was a nice gesture greatly appreciated. The extended garden/woodland was an added bonus and the trickling sound from the nearby brook made up what was an ideal location. Visiting in May allowed us to witness first hand the best that the wild / bird life has to offer. Ceibwr Bay about a mile from the cottage was stunning (which we visited several times) and the coastal walks north and south of this point were equally as good showing up spectacular cliff folds. A heaven for photographers. Many thanks to the local management company for promptly sorting out an issue with the hot water. Will certainly revisit again in the future, out of season of course.
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Paul - Verified booking
This is a very nice property in a wonderful location.
Fantastic garden alongside a flowing stream. Moylgrove is very picturesque, the area has fabulous clean beaches, recommend Poppit Sands, especially if you have a dog. Not sure if I missed this in the property description but there is virtually no mobile phone signal. WiFi a bit weak unless you are close to the router. These things didn't matter as the weather during our week was brilliant. The other thing to be aware of is the approach roads into the village are narrow. A few places we would recommend; Ceibwr bay, 500 metres away, walking distance. A Garden centre with a cafe very close by and Pizzatipi restaurant in Cardigan.
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