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per nightLinda - Verified booking
Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.
Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.
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Maria - Verified booking
We had a lovely week in Cornwall and the property provided us with a great base for our stay - itâs a fantastic location, walking distance to beaches.
It has everything you need. The garden is lovely and thereâs loads of space at the property which is brilliant for family stays. However we found that the cottage was not particularly clean, for example drawers and shelves in the kitchen had bits of dirt in/on them and I was a bit horrified to find an actual mussel in one drawer which was not us as we had not cooked any mussels! The cutlery drawer front is broken - as it was last year (we stayed in the cottage last year as well) we mentioned this in our feedback last year but nothing had been done to fix this and it was difficult to open the drawer which needed to be accessed regularly. In the end we had to put the cutlery tray up on the work surface which is when I discovered the mussel underneath it. Drawers in the other bedrooms were also not very clean. The freezer was not very clean. As we mentioned in our feedback last time the cottage is great and has all the facilities you need but some things are just a bit dated and donât function as well for example the showers. Also the spin cycle on the washing machine did not always work. My friend was staying at a John bray place in the Highcliffe estate Pengelly and I was a little surprised to discover that he paid only £60 more than I did; Pengelly is a vastly more modern and clean property. I feel that the dated facilities and lack of cleanliness could be reflected more in the price of the property which is expensive. I appreciate that sheets and towels are provided at the cottage which is great. Having said all this, we had a lovely stay at the cottage, it has everything you need and we really like the space and privacy you get (which you donât get as much of at Highcliffe). We did have a lovely week there.
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Sandra - Verified booking
Just returned from a week at Pound Rocks.
What a super place to stay, just around the corner from the main street but quiet and private. Spacious and a great mix of traditional and modern. Modern where it is really appreciated (Kitchen and bathroom) with traditional features such as the hallway tiles and doorknobs adding character and charm. Very well equipped, with everything you would need to cook and clear up with too. We ate out quite a lot but it was nice to know everything was there if we wanted to cook. Also do read the information book, the instructions for every appliance are there, along with quite a few guides to local attractions. The water in the shower was hot, could have done with being just a little cooler but couldn't work out how to achieve that but great to have the option of a very deep bath or a shower. The garden is charming and is bigger than the photo's suggest, the rear garden is completely escape proof so the dog can have a run around while you stay dry in the conservatory. Sadly the weather was a little cool to get the most out of the conservatory but I would imagine it's great in warmer months. The only thing we had difficulty with was the sofa. Stylish and comfortable but a little low. The first time I sat on it I sank into the comfort but was like an overturned beetle getting back up - my husband rescued me otherwise I might still have been there. The beds are very comfortable and good quality bed linen and towels are included. A few thoughtful extra's were found and enjoyed. I wouldn't hesitate to return to Pound Rocks and would strongly recommend this accommodation to all.
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Dawn - Verified booking
We have just returned from a 2 week holiday staying at Pound Rocks.
Our positive feedback is: Ideally situated to walk into the village with its many shops and places to eat. The bungalow was very comfortable, spacious and had all the home comforts. The bathroom is stunning and has a wonderful shower, a lovely bath and there was always plenty of hot water. Our negative feedback is: We unfortunately had an issue with the garden. We overlooked the unkept lawn which had not been mowed for some time and it did not affect being able to sit out in the garden. On the first Monday we were there, our 6 month old mischievous retriever managed to escape from the garden. We went into total panic, called her a few times, no response, so we started to walk to the area at the back of the bungalow. Luckily we received a phone call from a lovely gentleman who had found our dog sat in his porch! We had a look at where she had escaped and even though the gap is behind shrubs, there is a large area where dogs or toddlers could get out. As any parent or loving pet owner knows, you only have to turn your back for a second and they are gone! I am sure that in time the fence will be repaired, but unfortunately for us, we were constantly chasing to get it repaired, were told a few times that someone was coming to repair it but it never happened. We are very disappointed that this was not taken more seriously, but have been told by Sykes Cottages that the owner is aware of the situation and it will be rectified for future guests.
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Fiona - Verified booking
We have been coming to Cornwall for nearly 50 years, and we have stayed in countless John Bray properties in Trebetherick.
This is the first property that we have been disappointed with. Whilst the location was superb and the garden views lovely, the bungalow itself was very dated and lacks what you would expect in a rental property in 2023. The kitchen facilities were basic, small fridge, mismatched crockery and cutlery - it desperately needed updating and felt quite unloved. The bathroom off the breakfast room was equally dated and the shower didn't work - only producing a trickle of water on full power, so was unusable. The second bathroom was also very dated, and the shower was passable (just). The two T.V.'s had the basic channels, but surely SMART T.V's should be expected now - not that we spent much time watching T.V. but our two teenagers were quite disappointed. The general cleanliness was inadequate with lots of cobwebs and a previous tenants' underwear left in a drawer for us to find! We love coming to Trebetherick, and don't like writing negative feedback, but this property is in much need of attention, care and some modernisation. The location is so perfect, it seems a shame that this property wasn't more comfortable and welcoming. Having stayed in Pengelly last year, the comparison is stark.
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