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per nightEmily - Verified booking
Fantastic week over Easter in this gorgeous house in a perfect location.
As a big family of 8 we can struggle to rent holiday places which are big enough, right amount of beds, bathrooms and dinning table, but this place had it allâ¦.. 3 toilets! A must for a big family, spacious bedrooms and large dinning table for dinner and lots of family games, and all with a beautiful view of the beach and sea. The kitchen had everything we needed, the 2nd TV room was great for when the football was on (Only the boys wanted to watch that) The hot tub was a hit, even the cold bath was used by the kids! It was everything we needed and more. The host was fantastic, with a very detailed welcome e-mail, and a hi, weâre here if you have any issues check-in, and happy to say we had no issues, we loved the whole week. The kids LOVED the beach right on the door step, the husband was even more impressed with the pub on the edge of this beach (Mermaid Inn) which had some lovely bar snack, perfect for munching on after hours in the sand and sea. Newquay town center is only a 15-minute walk along a beautiful coastline with a number of other coves (beach, Sea and pub/restaurant) The town itself had a number of high street shops as well as independent shops and bakery. The harbour beach was a favorite for the little one, as there were no waves, we did try a bit of crabbing, but didnât manage to catch any. The older kids did some water sports with Newquay Activity centre - Coast steering along the cliffs which they LOVED and some surf lessons on Fistral beach, which has sightly harsher weather conditions then the other beaches, I believe perfect for surfing, not that I tried it myself! there has since been chatter about buying a surf board! We did walk the other way along the costal path to Watergate Beach, which again was beautiful, loads of facilities and some very nice freshly made pizzas. We did a day trip to the Eden project, and the zip wires they had on offer, which was only a 30 min drive away, apart from that we stayed local as there was so much to do, and we didnât even get around all the different beaches! Looking forward to coming back next year
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Ali - Verified booking
The issues I had with the experience: - Someone from your team accidentally wrote my email down wrong in the info to the property owner, however had the correct email to send me booking confirmations.
When I called to discuss (an issue I donât remember now) your colleague realised and said they had then corrected the email. I then never received a welcome package for. I then found after being at the property for a few hours, this wasnât the case, the email was still recorded incorrectly, and the info pack had been bouncing due to incorrect email, and I hadnât been contacted to rectify the issue. on our check in day we realised after searching the whole property there was no welcome pack, and I spent the next hour and a half (until 7pm) calling your company trying to resolve it, but somehow the issue was still unresolved even though my email was on file with your company, and you had my number. I then couldnât get through until much later than it said your office was open the following day, and when I finally got the email at 3:20pm(on the Sunday), it meant we missed out on using the spa facilities, and having any Wi-Fi or really phone signal & 3g, for 24hrs. - The next issue (that is maybe more to do with the property owners), was the sauna was not working for the entire time we stayed at the property, except for about 30 minutes on the second evening after many attempts. We kept trying various different options Almost every hour for days, to find out it was broken and needed repair. This is obviously very frustrating and took up a lot of time energy and stress into the holiday. Now I understand this wasnât intentional, but I feel itâs more than fair to be compensated for the issues that we did everything we could (and more) to resolve. We feel a partial refund of £223 (the equivalent of only 1 day of 7, even though we only stayed for 4 nights) from our payment of £1557 is a very fair solution and the very least we feel is fair, as it genuinely put a lot of strain, issue and restriction on the holiday as a whole.
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Suzy - Verified booking
Had a lovely stay at Penlaurel.
Very comfy and plenty of space to relax, cook, or enjoy the lounges in. Also a nice welcome of bubbly & chocs. The garden was large but due to some wet weather I found some flagstones very slippery underfoot. I kept my dog on his stretchy lead as parts of the garden seemed less secure for my dog and animals were entering overnight and toileting. However the garden is so big, my dog still had plenty of space to play in. The hot tub was large and welcome after a day of walking and exploring Cornwall. The hot tub is set back in amongst trees and shrubs, which was nice and private. But as the light fades in autumn we found there was not enough garden light to clearly see the entrance to the hot tub and tripped against steps partially hidden by an overgrown bush on the first night. Defo grab a torch from the property or use the one on your phone if going into the hot tub during the evenings. A garden broom would be useful so visitors can sweep away fern leaves etc away from the hot tub as we tracked some back into the house. On the last morning I found the neighbours gardener in our garden using an electric saw at height chopping down tree branches, with our side gate open. Thankfully my dog was on his lead, or he wouldâve run straight out of the gate. The bloke didnât seem remotely concerned with his behaviour and I had to quite firmly tell him to leave and shut the gate. He hadnât even knocked at the property to ask if it was ok to come into the garden. I was fuming. I would recommend a lock for the gate to prevent another near miss. Overall we had a fantastic time, in this beautiful property. It is well located for visits to Tintagel, Bude, Padstow, Bodwin moors to name a few. I would recommend.
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Alex - Verified booking
The actual house itself is lovely apart from the cellar door underneath the front living room under the rug.
There were several issues that we were extremely disappointed in that really took the shine off our trip given the amount we paid for the week. The kids were very excited about the hottub but it was surrounded by large bushes preventing any natural light getting through, our kids were too scared to stay in after 10 minutes. The garden had an extremely rusty bench that only had 3 legs that was both dangerous (giving we have young children) as well as being an eye sore. The bbq was tiny and filthy so not fit for use. The garden was full of sharp leaf holly bushes that injured both our kids and dogs on a daily basis. There were several weeds/nettles across the garden which was generally unkept. Another dangerous point is that the angle of the driveway was about 45oC from the road facing downhill, we had several near misses when reversing out into a very busy road linking local towns. I also attempted to walk our dogs on a daily basis prior to going out for the day but the country roads by the house are very narrow with no pavements with cars often driving at 60mph. Unless youâre willing to drive there are no places within a reasonable and safe walking distance. Overall, whilst the house was nice, we do feel we overpaid considerably for our trip on reflection, which is a first for us having used Sykes for years⦠I had pictures to back up all of our claims including the hot tub and bench but there doesnât appear to be an upload option.
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Paul - Verified booking
We enjoyed the perfect family holiday staying at Foxglove Cottage.
The accommodation is an immaculate renovation, set in beautiful gardens with the space for our four boys to run, play and explore. It's an idyllic spot, surrounded by woodland and a shallow river running along the back of the property perfect for paddling. It's also a great location from which to explore the rest of Cornwall. Equidistant from both the northern and southern Cornish coastlines, we made very easy day trips to Padstow, Polzeath and Tintagel in the north and Porthleven in the south. Andy and Julie were perfect hosts, hugely welcoming, we were made to feel at home from the moment we arrived and they were on hand for anything we needed. Their hospitality was a big part of making our whole trip such a great experience. We could not recommend this holiday more highly, we had a wonderful two weeks and our only regret was that we couldn't stay longer!
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