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per nightJennifer - Verified booking
We went to dartmouth on Monday 25 th September we arrived about half 12 in the ...
We went to dartmouth on Monday 25 th September we arrived about half 12 in the afternoon we got the key to the cottage of coast and country cottages I asked about parking and they said it doesn't provide parking you we would have to take the car down to the car park that is 5 pound a day and get a bus back up it does not say anything about this in description on the sykes website site it says there is put side parking provided for the next 5 days thats what we had to do and we had a 2 year old aswel we got into the cottage and and the stairs in the cottages are like death trap epically with a 2 year he nearly fell down them as he was coming out the living room as the corner of the stairs was right there as you come out very dangerous when you have a child who doesn't under stand we rang the coast and contry cottages to see if they can provide a stair gate as there wasnt one in the cottage they come that day with a brand new one we had to fit it are selves with no screw driver because there wasn't one in the cottage the TV down stairs doesn't work because there is no signal both TV remotes don't work for the TVs they work when they felt like we even changes the battery's on them there was a dvd player that worked but didn't have a remote with blinds where very dirty in the kitchen and the lighting in the dinning room was very dull bed was comfy in the main room but had a tiny TV on the wall next to bed silly place to put it and we had to but are little boy stairs in the bed with us I couldn't sleep the hole five days I was there in case he got out and fell down the stairs I wouldn't recommend it to older people as there is a lot a lot of steps leading up to the cottage it does say this on the sykes website tho that didn't really bother us but to be honest we didn't really enjoy are stay there I couldn't wait to come home on Saturday we gave the key in on sat at 10 and I spoke to girls and just said inwant really happy about the stairs in the cottages and parking and she was very rude and said what else do you want me to do I have have helped you with the stairs what is thr problem I didn't really like her attitude to be honest we told her that we had to screw the stairs gate I she was like to you did what why have you done that with a raised voice I said what else did you want us to do she said I never give you that gate I gave you a screw in one I explained that she never and she said again I did they she said I have helped you enough I said have you been In the house she said yes I said you no wjat the stairs is like then and she said she's had a lot of family's stay with no complaints and said yes probably with old children she didn't answer I then said am going then my husband went in to show her the video he took of the stairs she put her hand up and said she didn't want to no buy he showed her it and she then sorry I realise now why you screw it in and mu husband said her have you been I the house and said no and she said yes she had been in it to me just pure lies I will not book a cottage there gain if it with coast country cottages because they where just rude to us apart from that dartmouth is a beautiful place and would go back just not with that company
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Carla - Verified booking
**Review for Vantage Point Accommodation** Overall, we thoroughly enjoyed our stay, and the accommodation was fantastic!
However, there were a few areas for improvement that we noticed during our visit: - The main double bedroom with the heating system was quite noisy, producing a knocking sound. Soundproofing the cupboard could help avoid disturbing guests. - None of the bedroom doors had locks, except for the bathroom and toilet. It would be helpful to have child-friendly locks for added privacy. - The bottom drawer of the freezer was broken. - In the double bedroom to the left of the stairs, we found a spider in the bed sheets. This might be due to how or where the sheets are stored. - It would have been helpful to know ahead of time that the sauna wasnât working, especially as this was one of the key features that influenced our booking. - The main door leading to the jacuzzi area didnât lock, so we had to place items near it at night for extra security. - Since we traveled in winter, the living room was quite cold, and it seemed the owners controlled the heating. Thankfully, reception provided us with two electric heaters, which made a big difference. - The whirlpool jets in the baths need better maintenance. We experienced floating debris when turning on the jets, which was unpleasant. These are just some housekeeping issues we noticed during our stay. That said, Vantage Point was absolutely stunning, and it was such a pleasure waking up to the beautiful views every day. We were welcomed with a lovely Christmas tree, mince pies, and some local treats, which added a festive touch to our visit. Weâll definitely consider returning during the warmer monthsâthank you for the wonderful experience!
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Xanthe - Verified booking
We had a bit of an unfortunate start as the place we had originally booked had also been booked by someone else.
We only found this out the day before so trying to sort out alternative accommodation whilst at work was a bit of a struggle. Sykes did get back to us with another property fairly quickly. However, it became apparent that we were going to be expected to pay the extra money for this property. I thought this was unfair so after 40 minuets on hold managed to get hold of someone and they were very lovely and sorted the whole thing out for us very quickly. However, seemed a bit of an unnecessary faff considering we weren't the ones who had caused the issue. I also think it would have been nice if the booking fee and insurance costs could have been waived considering the inconvenience but I understand it's been a difficult year for hospitality generally so can see why this might not have been offered. Onto the house. It was a really lovely place to stay. Kitchen was well equipped (and even has a dishwasher!). The bedroom was comfortable and a good size. Both bathrooms were really nice and cleanliness across the whole property was spotless. Only problems (very minor) were that the extractor fan in the downstairs ensuite either didn't work or wasn't installed. This meant the bedroom and bathroom had quite a lot of moisture in them after a shower. Also, in the downstairs bedroom the window is overlooked by the carpark which meant the blinds had to be drawn almost all the time to ensure privacy. Like I said very small issues and really enjoyed our stay. Would love to stay again in the future.
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John - Verified booking
Excellent property.
We will be back! HOWEVER, you may wish to pass on to the owner the following problems: 1. Leaving the key in a key box located inside the external bin cupboard was not a good start. We arrived at 5.30pm (just half an hour after the earliest permitted access time) so it was starting to get dark. I am 79 and my Wife is 75 and we needed to contort ourselves just to find the key box! There was a chord hanging down, which we presumed was a light, but if it was, it didn't work! So, we found the key box but it was so dark inside the cupboard we couldn't read the numbers to open it! Our 'phone torch was not strong enough but luckily a lady who is living at number 24 came over with a torch and she actually managed to get in the cupboard and get the key out of the box for us. I'm not sure what we would have done if she hadn't been there! We think it would be far better if the box was screwed to the inside of the bin cupboard door, thus once the door is open, it would be easy to locate and operate. 2. The plug in the ground floor bathroom washbasin does not hold water. Impossible to keep any water in the basin. Most frustrating. 3. Two of the five table lamps in the bedrooms did not work (bulbs need replacing?) and the table lamp in the sitting room also does not work. We only offer the above information because if no-one tells you/the owner, nothing would be corrected. We WILL be back! Regards John and Maggie Reeve.
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Perry - Verified booking
Barberry Brook was awful, it was filthy, dusty, run down, absolutely full of cobwebs/spiders/Insects and flies.
We could not stay there. The owners werenât there to greet us, we were wandering around for 45 minutes before just letting ourselves in to be disappointed. After phoning them to complain they were extremely rude and uncooperative. We had to wait well over an hour and 30 mins for them to return. The whole site was nothing like the photos, very run down, no tennis court as advertised, filthy games room and junk everywhere. The Photos online seem to be from years ago. Sykes wouldnât return our calls to the emergency helpline, therefore leaving us stranded with zero assistance at 7pm. We wanted help for an alternative accomodation and none was given. Therefore we left the property and booked into a hotel, leaving for home the next day. We have now been told we cannot claim our money back. I have left a review on trip advisor with more details. We will never use or recommend Sykes again, and have been left extremely upset and our holiday ruined. This needs looking into further, I would suggest Sykes visits these kind of holiday cottages/establishments every so often to review the star rating as this certainly was far from a 4 star and very overpriced. We will carry on trying to get our holiday refunded as we feel itâs extremely unfair as to how we have been treated, especially trying our hardest to get help from Sykes but being left until the next day without any contact from them.
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