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£81
per nightConfirmed Guest - Verified booking
I would have loved to have given more stars. The cottage itself was lovely and cozy, with great character. We enjoyed the open fire, the layout, the underfloor heating and the views. It was well located in a lovely village. The welcome food items were much appreciated and it was a great setting to spend a couple of cozy wintry days. In terms of constructive criticism, we found a lack of attention to detail, especially concerning cleanliness. The big ticket items were fine (bed, sofas etc.) but examples where it fell short included: sticky smears on the ground floor windows to the garden, placemats with crumbs / glass marks on them, scrambled egg crusted onto one of the pans, chipped plates and a microwave and freezer that needed a good internal wipe down. There was a main lamp not working and the upstairs bathroom (which was very small) had a very drainy smell. We messaged about the lamp on Saturday (having arrived Friday) and were told no-one could attend due to the storm that was blowing through (fair enough), but this was then never followed up on. We messaged the next day (Sunday) about the drains but received no response at all. We arrived mid-evening on a Friday and were due to depart on Tuesday morning, but decided to leave early, on Monday evening, due to the drain smell. It was a lovely property but needs a little TLC and better attention to detail. Check in is quite late at 4pm and check out quite early at 10am. The reason given is so that the cottage can be cleaned properly but I wouldn't say this had been achieved. I hope that's helpful so that these points can be taken into consideration to make improvements for future guests.
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Jaime - Verified booking
A very cold and unfortunately smelly stay at the Garden cottage.
On arriving at the pretty Garden Cottage, there were problems with the drainage which meant that on using the bathroom it meant that the entire cottage filled with the smell of drains. Then on trying to leave the cottage the front door wouldnât lock. Thankfully a man from the pub fixed the door for us by moving the lock. We were told not to use the heating as it was set by the owners and if we did change it, they would just revert the changes which meant there was no heating in the cottage for the afternoons which meant it was very cold. We were told to use the fire instead but this did not warm the entire cottage so our baby was colder sleeping upstairs. Throughout our stay we also had issues with with the dishwasher that didnât work as it left marks on anything put in it. The man from the pub put salt in but it still left things dirty. We then had to use the kitchen sink but it blocked when you used it causing the kitchen to smell. Again a man from the pub helped out but this didnât solve the problem and the sinks blocked several times and according to the man that fixed it there was a significant blockage in the pipes. We did note the problems with the pub but they couldnât contact the owners while we were there. We did also contact Sykes and we were offered a free night stay in the pub but we live so far away that this isnât an option with a baby for one night. No other help or compensation was offered by the owners. A real shame as the cottage is pretty and in a lovely location but we definitely would not stay again as it was stressful having to sort out the problems with the cottage and be very cold during the Winter period.
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Christopher - Verified booking
The following was noted in the guest book on departure.
Missing, ambiguous, inaccurate, property descriptions. "off road" parking is not dedicated to property is in pub car park. EV charging is not dedicated to property it is a hotel owned facility. Rear courtyard has no sun lounger or bbq and is in near permanent shade (ps we saw a rat) Front garden is not secure for dog, no outdoor seating, needs drain cover. Odour in front room may be from floor mat we needed to spray No mention in description of adjoining and roof space hotel rooms above (noise issue). Fridge is only a larder fridge - freezer compartment would be nice to have. Impossible to clean properly before departure no mop no bucket no floor cloth useless broom useless vacuum cleaner. The bedroom is excellent comfortable and well furnished, bathroom also brilliant. WIFI and TV worked well. We did not mention that the downstairs windows are very insecure one hinge at least was completely detached also the back door sticks badly Breaker on the fridge circuit tripped late in stay and could not be reset - hotel were informed. On a more positive note we loved the area and the places we visited with dog in tow. Hotel staff were very helpful and we liked our evening meals. Main reason for this report is this is our second booking with Sykes, the first property was exactly as described down to the finest detail. This second clearly was not should we learn from this we should not trust Sykes again?
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Confirmed Guest - Verified booking
Holiday cottage was comfortable, however, the top floor could certainly benefit from some tlc.. The master bedroom was furnished very basically, wallpaper slipping, needing filling, side table/chest of drawers definitely needs improving, however, the bed was very comfortable. The guest bedroom where we stored our clothes was a huge let down both in furniture and soft furnishings - we would have expected decent clothes hangers not half a dozen wire ones. The bathroom had to be cleaned before we could put our own toiletries on the shelving as this clearly had not been cleaned prior to arrival. The view from the cottage was absolutely spectacular and the garden would benefit from having the dead plants removed - again a little tlc would really help. There is another cottage just a couple of doors down from Foxtail which was cheaper and furnished to a higher standard which we were slightly envious of. In all a lovely cottage but for very little expense and effort it could be so much better.
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Confirmed Guest - Verified booking
Teleurgesteld, hadden meer verwacht. Het is een zeer mooi huisje maar met wat vervelende ongemakken. Het AGA-fornuis stond aan en zorgde voor een te hoge temperatuur (28 á 30°C op de benedenverdieping). Fornuis uitgezet, dus niet kunnen gebruiken. De inductieplaat werkte niet correct (geen gebruiksaanwijzing kunnen vinden). Wifi zéér onstabiel. Bedden wat hard, maar slechte hoofdkussens. Echter zeer rustige ligging met mooi panorama van op de terrassen (allebei!l. Keukenuitrusting ok. Comfortabele zetels en mooie ruimten om in te relaxen. Maar zoals gezegd het bleef onder de verwachting (zeker tegen de prijs van net geen £1 ,200!
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