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per nightCollins - Verified booking
Our stay at 191 Snowdonia View will go as the worst of my holiday accommodation and won't recommend it.
1. The summary online was not exactly the same as it actually is. Specifically, the summary stated that there was WIFI but this was completely false as there was none. I also confirmed the information with the Sykes staff that made the booking. 2. Responsiveness was extremely terrible. When we checked in and discovered that the WIFI was not there, I called to complain. The lady who picked up the phone directed me to a man who was an out-of-hour staff. He told me he didn't know the property and that I should search around the caravan for the WIFI. I told him I had already done that and asked if he could direct me to someone who knew about the property. He hung up the phone on me. I called the following day to make the same complaint and the lady that answered asked me to go to the reception at the accommodation and that they would sort it out. I was told at the reception that 191 Snowdonia View is managed by a private firm so they have no business with it. I again called, and this time the man who answered told me he would report the issue to the local team to sort it out. This was never done. There were other issues with the caravan like the water heater not working. We had to buy a bucket and boil water with the kettle to bath especially the kids. I tried to get them on the phone for several days but nobody picked up my calls or responded to my emails. It was not until when we were about to leave that someone contacted me. 3. The fridge was met dirty when we checked in. 4. I think basic facilities like a mop stick should be available as well as a description of where to empty bins. We had to walk around to look for one. We are certainly not going to book that caravan again and won't recommend it to anyone.
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Patrick - Verified booking
Unfortunately we had to leave the property two days early as we were unable to get a good night's sleep in the bed on the first floor.
We had 5 nights of bad sleep and could take no more. This bed is only 4â wide which is known as a queen size bed, therefore it is totally unacceptable for a couple to sleep in, a standard double bed is 4â6â. My husband and I were unable to turn over so had to sleep on our back the entire time. This room should be advertised as a single as there is no way it can be categorised as a double room. My wife called your office on Monday, i believe she spoke with Dawn to ask if there was an alternative property for us to move to but sadly everything was fully booked within a 50 mile radius. I have photographs of the 4â bed to prove the exact size Our holiday was ruined, therefore we would like some form of compensation. Sleepless nights were not in our plan when we booked this holiday. Luckily the location was superb so we were able to enjoy our day trips. On another note, the house was grubby in places, I appreciate that this wasn't a luxury cottage but it would have been good to have been clean, dust and cobweb free. There is nowhere to store food, all cupboards are full therefore we had to keep the food we had brought with us in carrier bags on the floor. I look forward to hearing from you.
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Nicola - Verified booking
This holiday rental was a 50/50 there was some good aspects as well as bad.
On entering the property we where immediately disappointed, dark room covered in dust, as we made or way to the back things perked up the kitchen come sitting area was lovely very well equipped and with doors out to a lovely decking area although getting out the back door was a bit of a challenge opening and closing the door was a nightmare. The bin in the garden was full with bin bags all around (it was mentioned in the welcome pack about taking rubbish to the local recycling plant, which we did but I wondered why the owners couldnât have done this before our arrival with the piles of rubbish that had been left?) the bedroom on the second floor is definitely not a double, it was was very small, and the third floor had adequate sleeping facilities but I would advise anybody with young children to give this property a wide berth the stairs leading up are very steep with no backs to the stairs like a ladder but with huge gaps, there is also no door to the room and banisters with very wide gaps. Having said all this the bed linen towels etc where good quality and location was good too. Would I come back...... if they addressed the issues I have raised then I definitely would.
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Victoria - Verified booking
This was a lovely place to spend the week, great base for walking with walks from the door and the beach is around 10 minutes' walk from the accommodation.
The town itself is very cute with several nice, local shops (we particularly liked the hippie shop) and plenty of places to stock up on supplies, including Asda, Lidl, Iceland, Hone Bargains and B&M. We didn't find many dog-friendly pubs, however, and only one (The Bar) allowed dogs inside. We therefore drove to nearby Abersoch and Nefyn when we wanted to eat out. I was initially a little nervous as the previous couple.of reviews were so negative, but it was clear when we arrived that the owner has worked hard to address the reported issues. The cottage was clean, warm and tidy, there was plenty of equipment and the water in the shower was warm. My mither-in-law, who is 94, said the bed was very comfy (we had to bring her along at the last minute and she struggled with the stairs, but had little need to use them as there is a downstairs loo).The garden was beautiful and the smell of the roses absolutely divine! Regarding parking: there is no parking by the cottage itself, but I had no trouble finding a space every night, two street away on Fforde-Y-Maer. All in all, a very enjoyable stay. We would happily stay here again.
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Keely - Verified booking
The location was amazing, so convenient for Abersoch and beaches.
The weather was glorious too. The cottage was well equipped. However, it is next to a busy road which dog owners and people with small children need to be aware of. It was unfortunately also damp especially in the living room and back bedroom. This urgently needs addressing as my daughter and I both have asthma and it did make us feel unwell and aggravated my autoimmune condition.. It is the only cottage I have ever stayed in without central heating in this area (I was very surprised as it isnât a small cottage) and I believe it needs this to sort out the damp. The cottage smelled damp, there was mould around the fireplace and windows in the back bedroom and the kitchen wall nearest to the back bedroom was wet to the touch. Because of this I wouldnât stay there again which is a big shame as it was otherwise a gorgeous, well located cottage. Please put in some central heating and check the flat roof in the back bedroom. Iâd love to come back and visit if these improvements are made âºï¸âºï¸
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