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per nightJulie - Verified booking
Unfortunately we didn't receive a very warm welcome.
We booked the cottage in Jan and it was listed as dog friendly so we booked and paid for our small dog to come too. When I called to get key info the day before our arrival the owner said it would be ready for 4 and they would be in the door. (listing said ready for 3, but hey ho). She said she was busy and would come to see us on Mon morning. We arrived just after 4 and had just un packed the car when the owner turned up. On seeing our dog who was just sniffing around getting her bearings, the owner proceeded to tell us dogs not allowed in the bedrooms, hadn't we read their policy, had we brought blankets to cover the furniture at which point I said she doesn't go on the furniture. She then proceeded to tell us how much damage people and their dogs had caused and that was why she was no longer a dog friendly accommodation. All this time she stood with the patio door open, I asked twice if she wouldn't mind closing it so that our dog couldn't get out as the large gate onto the road was open. This was ignored and so I had to take my dog into the kitchen. We didn't receive any instructions on how to operate equipment at the property or how to find the badger cam that we'd read about. No friendly recommendations of nice places to go. The only info shared was negativity about our dog and how we must shower before using the hot tub. Just as well it is no longer dog friendly as the fields surrounding the cottage were beautiful and full of animals, but unfortunately no pavements on the road and no paths explained or found where we could walk the dog. On another subject we found it odd that there was a full sized dishwasher but only 4 cups, 4 plates 4 bowls 4 side plates. Very nice that the crockery was Denby, but again a negative note in the cupboard warning that any chips or cracks would be chargeable. Even worse that the kitchen sink was pot. Simple white crockery in abundance would have been preferable and more conducive to a relaxing break. We felt she had her priorities wrong and would have appreciated settees with more comfortable and supportive cushions. One of the seats in the jacuzzi was brown and the plastic coating was peeling off so we couldn't use it. It would have been helpful if there had been a folder with information about how to take the cover off the jacuzzi, how to turn it on and off, information about the area, the WiFi code, how to control the heating, restaurants to go to, the badger cam etc. Instead we were insulted and made to feel uncomfortable, tarred with a brush meant for others who had previously caused damage.
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Confirmed Guest - Verified booking
the whole cottage needs a thorough clean and furnishings very old and worn .When we arrived Mr Sinclair was just coming out of the cottage saying the TV wasn't working and he would be back. He did return a few minutes later and sat in the room trying to fix the TV. What a start to our holiday trying to unpack with a stranger sat there. The bathroom door wouldn't open properly, old rusty bin, light over mirror not working, heater in bathroom full of dust, old rusty tin of air fresher, shower screen on bath had black mould along the bottom. The kitchen had dirty cutlery trays and all utensils in them were very old. cupboard handle broken, dead beetle between the melamine plates, spider and web in a cup. No icebox in fridge so Mr Sinclair said to use the freezer where the dogs were kept in a separate outhouse which was disgracefully dirty. We were told not to shut the curtain in the hallway as the rail was broken. This meant when we left the bedroom to use the bathroom, we were on view up the lane. The single beds were very hard with child size quilts. furniture old, random old xmas decorations etc in draws which needed cleaning out. The carpets and flooring all needs changing as it is so old. there were dozens of flies every day due to the cottage facing the horse stables. We bought fly killer and were constantly spraying them. My partner honestly thought I was going to say " take me home" but because he had booked it for my Birthday I tried to make the best of it. We left 2 leg rest from our reclining sunchairs in the cottage shed by mistake, and after a call to them the day after our return, the daughter said she would get Mrs Sinclair to ring me. I have a friend in Ayr and though I could collect them when visiting my friend later in the year but I haven't had a call back and that was a week ago. I would have contacted you before now regarding how upsetting and disappointing our holiday accommodation was but I am just recovering from Covid and haven't been up to writing. On a positive note, we loved the areas of Rockcliffe and Kippford and would like to see other areas of Scotland. Baring in mind our bad experience at Tumbling Banks would the company give us some form of compensation for not only how upset we were but also for such poor accommodation as we would use Discover Scotland again but would suggest you think twice about using this accommodation to future clients in its present state. Kind regards, Susan Harwood
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Confirmed Guest - Verified booking
Penninghamme is a lovely place and Gardeners Cottage is lovely, but a few things made me unhappy. The Welcome Pack, a short dated pint of milk and a packet of short cake custard creams with a greasy mark on underside. There was tea and coffee, but this looked old. In the kitchen, a tray with foil, peeled the foil off to see it was poorly cleaned. A mug had a dirty mark on the inside. The back door was still in a coat primer on the outside. A bulb was failing in the extractor. The bread knife was missing. In the lounge, the dining chairs were uncomfortable and were more suitable in a Conservatory - this is a matter of taste I know. Both recliners had minor issues, one wobbled - looks like a leg was facing the wrong way and the other lent slightly to the right. In the bathroom we loved the mirror with its light and touch screen demisting. The toilet seat did not fit properly and was at a slight angle - it doesn't really match the suite. Anoying issue with the shower, that it would cut out for no reason, forncing the user to turn the water up. Pressure was great, even if the water went everywhere. The beds were soft and comfortable. All the windows bar one were painted over, meaning only one opened. Information for guests was basic, some of the Discover Scotland info was not for SW Scotland. We left our pre printed walks information for future guests. In the grounds there is a sign close to the Gardeners Cottage, that said private, with another mentioning about the ducks. Is it private to guests or not? as the path seems to run up the side of the forest in front of the cottage, somewhere I could have found Red Squirrel or Deer etc.? The speedbumps could have done with some better indication, maybe painted like public speedbumps are. There is the estate office on site, however we did not use this feature as we were out everyday exploring the history of the area. Even with a long list of "issues", I will return as I have plenty more to explore or maybe try to walk the Merrick when the footpath isn't a stream!
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G Williamson - Verified booking
Really loved our stay in Gardeners Cottage on the Penninghame Estate and would definitely recommended this place for a lovely chill out holiday. The estate is just off a road next to the River Cree. Lovely and quiet this cottage has a lovely homely feel and is tucked away at one end of the estate so nobody drives past your cottage to get to other parts of the estate. The whole place was lovely and clean and decor and furnishings were to a good standard, the kitchen was also very well appointed with many items seeming to be pretty new. The place was lovely and warm and welcoming on arrival with the heating on at a background level and there was always lashings of very hot water for baths showers etc with all utilities included in the price. There are 2 single bed rooms and a double bed room and while we only slept in the double bed this was lovely and comfortable and was a good length for anyone over 6 foot tall ! 2 pillows per person were provided, one a bit firmer than the other so you had a choice to suit you if you are fussy on your pillows ! There is an office on site if you have any problems and very friendly, helpful staff to sort stuff straight away. Negatives from the stay,well, dont expect fine dining in the local area for your evening meal if you don’t intend cooking, the nearest town, Newton Stewart manages a few pubs that serve very basic food, cheap prices but basic fare, but together with a couple of takeaways thats it for food. The security on the cottage was really my only concern from our stay with the locks on the doors and window being very minimal and basic and when we arrived 2 of the downstairs windows could be opened from the outside with no way of locking them on the inside ! When I reported this to the office the following day basic locks were fitted to these windows within a couple of hours.
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Nick - Verified booking
We really enjoyed the stay.
With 6 of us the small capacity for hot water was a bit of a nuisance but we just had to work around it. We were glad of the information in the folder about this and we just adjusted when we had showers. One of our party fell quite badly on the stairs as they are very slippy as well as being small with the age of the property. Maybe a hand rail at the bottom on both sides would help. Otherwise, we noticed there isnât much privacy when using the bathroom with people in the kitchen. Perhaps an alternative door would create a sound barrier there. We would like to have been able to open ground floor windows for air flow but there were no window keys which we presumed was for security. The battery on the Velux controller in the kitchen ran out twice. We had our own compatible charger but others may not. If the window was left open when the battery went that could be problematic. Overall we thought the cottage was lovely and the design made the most of the space. We would definitely recommend it and visit again.
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