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£43
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£130
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Melanie - Verified booking
This Spa could be so much more.
I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.
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Emma - Verified booking
We had an absolutely lovely stay in our lodge, the facilities and location are absolutely stunning and I would definitely recommend to anyone.
Just a couple of issues we had, the lodge was generally clean but there were quite a lot of cobwebs in corners and doorways when we looked closely, a little more attention to detail with the cleaning would be good. We were celebrating my friends hen do and we're disayri find out that on both nights of our stay the cocktail bar was booked for a private function and we couldn't use it. This was not mentioned to me when I booked and if we've paid to use all the facilities then we should be able to, it's not cheap to stay here. And finally on our first morning we went to the restaurant for breakfast and the man greeted us and asked for our lodge number and my name. As there were no menus and prices anywhere we then questioned whether this breakfast was included as part of our stay. When we were finished we asked a waitress who told us it was £14.95 each. This should really be advertised as we would not have paid this had we known.
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Richard - Verified booking
This was our fist visit to Marian, we loved our stay and will be back!
! The lodge is spacious, comfortable and very clean. The beds are very comfortable and large wet room lovely to use with a great waterfall shower. The hot tub was wonderful, very clean and well maintained and great it was straight outside the bedroom. The site itself was lovely and quiet but close enough to visit all of North Wales. The View restaurant served delicious food and the staff were all friendly and attentive. The only issue we had was no extractor fans in the bathrooms so quickly felt cold and damp if we didn't keep the heating on and windows on a crack. Minor issue tho and did not affect the holiday x
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Mark - Verified booking
Small teething problems such as broken shower rail and toilet seat fixed straight away by estates.
Small table would be good in seating area for placing drinks on of an evening. Washing up liquid not supplied which would have been useful. A recurring theme amongst all staff from each department seemed to be; friendly and helpful, regardless of if it was their area to support in. A fantastic ethos to encounter, it elevated our stay. The stay was in a league of it's own, due to fantastic staff and the gorgeous environment, with fittings and furnishings. We will be repeating the stay in the coming months. From the easy booking service through Sykes, to the return of our lifeguard keys, it felt like a luxury holiday.
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Matthew - Verified booking
The property was ideal for myself and three friends to stay for the week.
The property could have slept six. There isnât cooking facilities (other than a toaster and microwave) but this wasnât a problem for us. Definitely recommend taking additional toilet roll and hand soap and shampoo, because there wasnât soap in one of the toilets. If you have a lot of rubbish, you might also need bin bags, there wasnât any extra other than what was in the two bins. Also, there isnât direct parking right next to the lodge. You have to park and walk, so consider how much youâre taking because it might take a few trips to and from the car.
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