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per nightSarah - Verified booking
AVOID LIKE THE PLAGUE.
Pillows and mattress in main bedroom were unacceptable - raised immediately and then daily during the holiday but Skyes couldn't have been less interested. We ended up exhausted and with muscle pain (neck and back) due to lack of sleep and despite numerous phone calls and emails they refused to swap the pillows even though I sent pictures which clearly showed the poor quality. The mattress has huge dips in each side and then lumps in the middle and by the head - again I sent pictures which clearly showed the huge dips but they didn't care. Broken blind on arrival in main bedroom. Patio door in lounge didn't open and we stayed during a heatwave (I see in the guest book that this was also raised back in March). Property was dirty and dusty. Leaflets etc in the drawer was at least 2 years out of date. No instructions for the oven etc. We paid £2000 for the week. I would advise you spend your money elsewhere. Our holiday was totally ruined and wouldn't wish anyone else to experience what we had to as the owners evidently don't care judging by the blunt responses we received from them via Skyes. Have asked for some compensation for our ruined stay but again they aren't interested and have refused. Customer service was awful. There's actually no one to contact in Lyme Regis / Lyme Bay Holidays - everything goes through to Skyes in Chester. Email responses were quite rude at times. Will never book through them again. It would be helpful if they allowed me to upload pictures to go along with this review so you could see the dreadful quality of the lumpy, ripped pillows, mattress, broken blind and lack of cleanliness.
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Denise - Verified booking
We have stayed in this block many times but this is our first visit to this property.
There were some things that werenât as good as shown in the details and need sorting. The sofa was marked, the single chair very uncomfortable, the dining table squashed up against the wall with not much room because of the rather large plastic fern plant. The kitchen facilities were dated, limited and looking a tad tired. The freezer was unclean, the large unit in the living room which was taking up lots of space was basically housing some rather out of date literatureâ¦.no information on the heating system, which meant we had to call Sykesâ¦.no joy, but luckily we bumped into two cleaners who reported it. We also reported that one set of French doors had no keysâ¦.we got absolutely no response to that. The books and games againâ¦..pretty old. It felt as if no one was bothered! For the price we paid, it wasnât quite good enough. The place needs a little love and something added touches to make them feel welcome and informed Finally the cleaning issue. It seems that more and more companies are relying on the visitor to clean the property. Whilst I appreciate we should leave things tidy, my worry is that the property never really gets a good clean. That really isnât for the visitor to do and was apparent in the flat in areas. Not impressed again with Sykesâ¦.it was far better when Lyme Bay holidays. What use is calling a number that isnt remotely where you are staying only for them to not sort an issue. I received an email today from Sykes asking if the heating issue was sorted? A little late perhaps as we left the day before. This place has such potential
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Amanda - Verified booking
First time to Lyme Regis , what a gem!
Excellent location for popping in and out during variable weather!. So much to explore. We left the car in the long stay Holmbush car park for the entire 5 nights stay. Very good bathroom, the best . Pleasant styling throughout. Kitchen would benefit from having a long shelf above sink area, to put things whilst preparing food etc. Didn't try the Nespresso machine as pods provided not compatible, shame . Marked down on cleanliness as some of the crockery not clean, obvious dried egg etc. but we found the dishwasher to work very well . More teaspoons and knives, dessert spoons.would have been useful. The TV only had limited channels available on free view even with a retune and the internet channels took a while to set up for the new? router pass code. This was useful to view some of the missing freeview channels Beautiful view from top terrace, sadly only one afternoon good enough to sit out . A shrub on way up somewhat overgrown . Nice goodies left , thank you , we really enjoyed our stay.
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Jan - Verified booking
A lovely spacious, yet compact, flat.
Plenty of storage space and well equipped with most things you would need, as a family of four (could do with an additional large saucepan though!). Located close to everything Lyme Regis has to offer and has the bonus of on-site parking. We found the double bed too firm for our liking - had to use the spare duvet for extra padding. When the flat above was occupied, it sounded like a herd of elephants were stomping across the ceiling. This was particularly evident during the evening (not good for children trying to sleep). The door to the twin room could not be shut properly (unless it was forced shut - in which case it became a potential fire hazard - we discovered this on our first morning, when our two children (aged 11 & 13) couldn't get out of the room and couldn't wake us, despite knocking on the walls). However, despite a couple of negatives (which can mainly be resolved), we thought this was a fab flat.
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John - Verified booking
A nice modern ground floor apartment.
Great location with parking right outside the apartment and feels very secure behind the electric gates. Not sure why its only listed to sleep 4 considering that there is also a pull out double sofa bed in the living room. The fridge doesn't seem to get as cold as I'd expect. Over the week, we threw away 3 bottles of milk that had turned to cheese before the best before date. The electric hob needs a sign on the wall or on the side of the microwave advising that the isolation switch is actually hidden behind microwave. We were about to call the maintenance number when we finally discovered why the hob wouldn't turn on. An extra key for the rear garden gate would have also been helpful as our party of 4 didn't all come and go at the same time. We would definitely come back again but as with many of the other holiday rentals in Lyme Regis, the prices are often quite ridiculous over the school holidays weeks.
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