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per nightPaul - Verified booking
6 Oceans Edge, South Milton.
This is a second floor apartment. One of eleven apartments in the block. Family stay, four adults one child - 5th August 2023 for two weeks, The pictures look enticing. Sadly, the apartment is badly let down by the lack of basic cleaning and hygiene practices. Washing Machine - Mouldy Tumble Dryer - Fire Hazzard Bedding, mattress protectors heavily soiled and smelly. Pillows, heavily soiled and smelly. Had to go out and buy new pillows etc. So very dirty and grubby. Oven dirty / greasy. Cooker hood covered in dust on top of a build up of grease. Fridge and freezer dirty hair in freezer drawers. Dishwasher dirty Electrical PAT testing six months out of date. Extractor fans not working, this was noted by previous guests over twelve months ago. Food remnants under sofa. Finger nail clippings in window sill. Rodent droppings under sofa, Rodent droppings by bed. Vacuum in wardrobe on arrival full of detritus. Sofa very tired, worn, smelly and uncomfortable. Balcony chair broken. Evidence of dog hair in apartment even though booked as pet free. This was also noted previously in guest feedback. Dog food / biscuits / treats in utility shed. Pool area - two ground floor apartments let for guests with dogs, these apartments face the pool area. Unfortunately the guests let them roam freely in pool area as gated. Several occasions dogs becoming territorial and using area as toilet. Evident early morning dog activity.
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Rowena - Verified booking
The accommodation was well equipped, comfortable and clean with outstanding views of North Sands.
However, we did have a couple of niggles. Firstly, we had to pick up our keys from a separate location. On a busy Saturday through narrow streets we could not park anywhere so went back to the park at the appartment to walk instead. A 3 mile round trip after driving 6 hours!! Only one set of keys for 2 couples. This caused problems which would have easily been solved by having a key safe at the apartment. The other annoyance was not being given an access combination code for the swimming pool. There were 2 scribbled numbers on post it notes in the apartment neither of which were correct. The current code needs to be given on the first day, not several days later! We only managed to access the pool for half of our holiday.
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Antonia - Verified booking
Spacious apartment in a great location walkable to beach and town.
Heated swimming pool was a plus. Interior decor is a little tired and dated, but reflected in the price. There are 2 inaccuracies in the listing, which were material to us: firstly there is no Superking size bed as described. There is an en-suite master bedroom with king bed, a 2nd room with a king bed and a single bed, then a 3rd room with bunks. The second error in the listing is stating that there are 2 EV car charging points. There ARE, but as there is no mobile signal in the carpark we found them impossible to use. The chargers are also unmarked, unclear and the info pack is not up to date. We fed this back to the agent, who were very communicative, so hopefully this will be resolved.
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Jean - Verified booking
We had a lovely stay at the property.
Loved the amazing views of the stunning countryside and the beach being so near. Thank you for the beautiful bouquet of flowers and the bottle of wine, really appreciated! Everything in the apartment was good quality, clean and comfortable. Only negative for us was the very narrow lanes approaching the property which did stop us going out and touring around so much. Would be useful to have brochures on all appliances, and oven gloves. We could not find these. The swimming pool was warm and delightful and we really enjoyed using it daily in the good weather. There is no local shop nearby so you need to be very organised! .
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Susan - Verified booking
We were disappointed that there was absolutely no flex on a slightly later departure than 10am on Saturday.
Given that the local parkrun at Bolberry Down starts at 9am, we simply asked to leave by 11 so we could shower. I find it hard to believe this could not be accommodated in circumstances where there was 2 massive laundry bags to greet us at the doorway when we arrived on Wednesday afternoon - they were still there when we left at 10am Sat - hardly points to a strict cleaning schedule. Slightly surprised guests are asked to strip the beds too given the prices charged and that it is advertised as a luxury set up. Apart from these two points, the apartment was well presented and possibly even nicer than the photos suggested.
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