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per nightLyn - Verified booking
Very disappointed in the property.
Great having recycling collection info but no containers to put it in. Cannot use open drawer of freezer as frost has it closed up. No information on any of the appliances. Lack of information on the heating and hot water, the thermostat doesnât work at all. No information on the hot water cylinder upstairs, something you need to turn on if you plan to use either the Bath or the en-suite shower. Would have liked to have been asked if we would like fresh linens for our second week. We could have washed the sheets but as the rotary line in the garden is held together with insulation tape and was so dirty from exposure to the elements, we didnât feel that was an option. Needs new light bulb in the third bedroom as the one there you might as well not turn on as it produces allot no light whatsoever. The grill for the extractor fan in the main bathroom hasnât been cleaned in what looks like years. The toilet in the en-suite shower room off the master bedroom seems to retain a smell of urine no matter how much you flush. To say it was a disappointment would be an understatement, would not stay in this property again.
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Hanna - Verified booking
Sadly disappointing.
This property was meant to accommodate up to 6 people but no bedding was provided for the pull out bed in the living room. The flat could have been cleaner with dust on several surfaces. Very cramped for a family of 4, with only a small shower room. The listing stated laundry facilities were available, but when we went to use the laundry during our stay, this was closed due to coronavirus, we were not informed of this prior to our stay or on arrival, which was very frustrating, especially with a pre-schooler potty training. Hot water was not constant, you needed to push a button everytime you wanted a shower, which caught us out on our first night after a day out at the beach. Location was excellent however and very convenient for Bude, I think if a bit more care was made around cleanliness, availability of facilities and communication this would be fine for a couple. Please note the property doesn't allow dogs but several other apartments do and so there were several dogs using the outside area for their toilet needs.
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Tony - Verified booking
Very disappointed.
We were sold on the fact that the place is suitable for 6 adults, it clearly is not. Our party consisted of two familyâs with two sons in their 20âs. The en-suite shower only worked for two days during our stay despite a plumber being called, apparently it was a known issue that the owner could not be bothered to fix. So with 6 adults sharing one shower it was hard work. Our sons did not stay the whole time and left early due to the unsuitability of the bunk beds, they took it in turns to sleep on the floor as the beds were not fastened to the wall and very very wobbly, coupled with the shower issue our entire holiday was not as expected. Also the garden was not dog friendly at all, with glass and old bones everywhere. So would I stay again, no! Is it with the money, no! I have contacted the owner who had declined to respond hence the review. Personally I would like some sort of compensation for the hassle that has been caused
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Jon - Verified booking
Good location, walking distance to the centre of Bude.
On arrival the boiler was leaking onto the kitchen work surface. Called the number provided and Jennifer had the issue resolved within 30 minutes which was great. We have to agree with all of the other reviews regarding the sofas, very uncomfortable. Bedrooms all good and we all slept well, however the photos taken downstairs are deceptive, smaller than expected. It was our week for refuse collection and unfortunately the various recycling bags were already full with the previous occupants refuse also in additional plastic bags. A trip to the local recycling centre may be needed to get rid of the backlog. We hardly used the car and really loved Bude and the surrounding areas on foot.
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Ann - Verified booking
The house itself is in a good position walking distance to the town and beaches.
The sofa s have improved from last year more comfortable. It would have been good to have your garden furniture out as we did have a few good days but couldn't make the most of the nice weather. The only downside is that your clock didn't work and no batteries as stated in your welcome booklet and a few plant pots in the garden would look great and for you to clear all the weeds in the garden by the fence and just give the garden a good tidy up it makes a difference on the eye . Would also like to say thank for the welcome goods it was good to have a cuppa and biscuits after traveling a good distance.
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