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per nightBrian - Verified booking
Have used Sykes for many years and have booked numerous properties over the years and this has been the worst we have come across unfortunately.
Although in a central area with easy access to shops etc the area is not pleasant - there were 3 police cars attending the next door property one of the mornings we were there! Access to the property is poor - using the drive for parking the car is very tight and the hedge needs cutting back. The front door sticks and is difficult to open. The same with the back door which needs a good clean from the outside! Some of the problems we had during our stay: 1. Main light in lounge not working - probably light bulb needs changing - we bumped into owner and informed him of this (and other things) and he said he can't do anything if no-one tells him (nothing was done to rectify problems while we were there for rest of week after informing owner) so we left a written note when we left. The fire in the lounge not working. Lounge uncomfortable and unwelcoming - plain white walls ceiling doors etc - no mirrors pictures etc no colour. Very strong smell of bleach through the whole house for the first few days. 2. One of kitchen chairs broken - bin lid in kitchen didn't close properly so needed weight on it to keep it closed - rear light in kitchen didn't work and light switch 'sizzled' when switched on 3 Pull cord in downstairs toilet is dirty 4. Bathroom window above sink wouldn't open 5. Constant unknown odour in back bedroom which remained even if window opened or spray used 6. No information details provided - which rubbish goes into which bin - there are 4 bins! When is collection day - details of local dr etc - recommended places to eat would be helpful. 7. No welcome pack - after a long drive would be nice to be provided milk and maybe a biscuit or similar 8. Why charge for 7 days when 1 day is virtually written off - can't arrive before 5pm and have to leave by 10am - without notice someone came on Sunday morning to cut grass at front and rear - why couldn't this be done between 10 am and 5 pm on the Saturday so as not to disturb Although Property was very clean it is very tired and needs a good revamp
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Alexandra - Verified booking
Our general holiday was a wonderful week away, and Bude was a perfect place for our first family holiday with our 6 month old and nervous dog.
Only downside is the pubs/bars in bude are very anti children and only one pub would allow us to take our baby in for a drink, it was 5pm! The house on first look was lovely and a very good size for us. Unfortunately the lack of communication with the owner was a problem. We messaged a few days prior to our holiday, asking if a travel cot was available at the property, as we were travelling from Norfolk and wanted to pack as little as possible to fit a baby and greyhound in the car! On response, the owner stated that the travel cot had disappeared. The first bedroom I go to (single room) I find a travel cot between the bed and window, so we did not need to play tetris in the car after all. The house was clean and tidy and had all the basics to have a week there. The lack of personal touches was a shame, a welcome pack would have been a nice touch, with information about the area, the house and numbers for any emergencies, maybe a pint of milk in the fridge, especially when they know you've come 8 hours! One afternoon, baby was having a nap on me, and my partner was on the other sofa, having a little shut eye, when I open mine, i see a gentleman standing in the front garden looking into the property. I'm shocked and unsure what to do. My partner wakes up and I give him baby, as I go through to the kitchen, the gentleman was then coming past the kitchen window in the garden and back down the side path. I believe this was the owner, but a little warning about stopping by the property would have been nice. Did make me feel quite uncomfortable for the rest of the day. We had an amazing holiday, even with it raining most days. However, I would put this experience down to the town of Bude and being with my family, not the property. It has so much potential, if the correct love and attention was made to the property. The positive part of the property was the location, super close to everything and we were able to the dog out of the back gate and straight onto the golf course for walks.
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Janet - Verified booking
After reading some previous reviews, this holiday cottage completely exceeded my expectations.
Clearly the owners have worked hard to provide an extremely comfortable holiday property. Important things: a great modern bathroom with an excellent power shower, ultra comfortable bed with really good quality bedding, large fluffy towels, good internet connection, and a secure garden for our dogs. All the furniture in the property is clearly of a very good quality and I appreciated the throws having been provided for the dogs in order to protect the sofas. The kitchen was well equipped with a large fridge freezer, dishwasher and washing machine. The house is ideally situated in the centre of Bude (but also very quiet). It backs onto the car park of the Coop, with a rear gate in the garden - perfect if you just want to pop out quickly for that pint of milk or bottle of wine. All the shops and restaurants are literally within a minute of two walking distance. The rear of the property also leads directly onto a public footpath across the golf course, so perfect for dog walking. The house was spotlessly clean throughout - not a trace of web or dust. Just two things I would mention, yes, the parking is tight and anyone with a 4x4 is going to struggle - I have a Nissan Qashqai and I had to have my wits about me! Also the provision of a full length mirror would be an excellent extra touch. I would absolutely not hesitate to book this property again.
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Jenny - Verified booking
We stayed in Columbine Cottage with 2 dogs and 2 young children.
The cottage was really lovely and as described although it didnât have an enclosed garden so we had to take the dogs out to the toilet on lead. The decor is a little dated but was all very clean & there was everything we needed (including a cafetière for coffee as I always bring my own) the kitchen has everything you might need. The smart Tv allowed us to login to Netflix for the kids. We enjoyed using the pool and the kids swimming came on really well with swimming daily (they are only 4 & 5) - the pool was cleaned daily & well maintained with really nice changing rooms too. The park area was also really good - itâs a shame we couldnât take the dogs in there while the kids were playing though as itâs a large enclosed area of grass so we could have exercised the dogs and the children together. (I will also say I do understand why they are not allowed although I think if nobody else was using it at the same time & dogs were cleaned up after it would have been nice) Overall though a really nice area - close to Bude & the beaches (only a 5 minute drive)
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Suzette - Verified booking
We booked this holiday last minute on a whim as our holiday abroad had been cancelled due to COVID.
Upon arriving, our cottage looked even more beautiful than in the pictures! It was spotless inside and smelt really fresh which was instantly reassuring. Everything we needed was there, loads of utensils, nice selection of glasses, pots and pans, even ice cube trays, games, dvds etc. The little garden terrace area was perfect too with a nice seating setup. We had great weather while we were there and it was an ideal spot for a bit of alfresco dining, the gardens and grounds were well maintained and it really was a lovely tranquil spot to relax in and look over. The cottage is in a great location, about a 5 minute drive to the various sandy beaches near by and town centre of Bude where thereâs lots of shops and restaurants. The beach parking is expensive but you can download an app to pay on your phone so you havenât got to worry about having loads of change, which was ideal for us. Overall we had a great stay and a lovely holiday, I would definitely recommend staying at Hazel Cottage, canât fault it at all!
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