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per nightAndrew - Verified booking
The one good thing about this property is that the garden is far more enclosed than expected.
So the dogs could be watched but didn't have to be kept on a lead all the time. However that is where the good things stopped. The property is very damp, as a family member suffers from asthma we considered going home early but having travelled six hours to the cottage decided to stay for the majority of our booking. To minimize the problem we had to keep the windows fully open night and day whenever we were in, which unfortunately meant the VERY loud road noise woke us early every morning as the cottage is maybe thirty feet from the roadside. Also the advertised Sky TV is no longer connected, the satellite dish is hanging off the wall and you are limited to Free-sat - but because the wifi is so slow that it is practically non existent, there is no means to stream any TV shows. You have to watch live or not bother. I too ran a speed test which came back as 25 Kbps maximum ie 0.02Mbps which reminded me of the early 90's. We would have brought a DVD player with us had we known, as Amazon Prime or Netflix or any of the terrestrial catch up channels just wouldn't work. We eventually used our mobile phone as a, "hot spot" to be able to check emails but as we don't have unlimited data that was about it. As the sofa has no cushioning whatsoever and needs to be replaced you wouldn't want to sit too long anyway, it is like sitting on a church pew. We did contact Sykes and sent them a photograph of the black mould on the, (unnecessary) bathroom curtains but have never had the courtesy of even a reply. Lovely area and we are back in December but we won't stay at Panteg again.
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Sarah - Verified booking
Fern Cottage in Aberporth is lovely, offers nearly everything you need for a great holiday.
The house is nicely decorated, and included all the facilities most people would need to make an enjoyable stay. The safe enclosed garden is a superb extra. The fact that no where in the village is that far to walk is also a real bonus. We did have some problems with the shower head (needs a new fitting to make it stay upright) but we were able to still use it during our stay. It might also be worth the listing stressing to anyone booking the cottage that the short walk up and down the hill to the beach/ local pub/car parking area might cause some people with mobility problems or families with small children an issue. We were okay with this but with no pavements and a reasonably steep hill to walk up we would expect anyone arriving without knowing this might be surprised and it could ruin their stay (although they ought to be aware before booking they are holidaying in scenic Wales) It's a shame that there are still regulations around the previous visitors book as we have been on UK cottage holidays for over 30 years and always find these a first stop in arrival as they are a very useful addition to help quick navigation to best places to visit/eat/shop in the area we are staying. Our stay was so enjoyable it left us knowing we will be booking to stay in that area again in the future.
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Ben - Verified booking
The cottage was not clean when we arrived.
The problems were as follows: The cleanliness problems are as follows: - Black Dog Hair on Floor - Black Dog Hair in Bath - Black Dog Hair on Childs High Chair. - Floor Generally Filthy (Daughters Clothing on the Knees and legs went from White to Brown in 2 hours) - Dust on Lampshades collected with hair. - Dirty Bowl left under Sofa. - 5 Dog Poos left in the Garden (we checked when we arrived) - Crockery requires a clean before every use. More general problems include: - The shower Head does not retain its position. This is an easy fix. - The shower Shelf is Broken. This is an easy fix. - The drawer in the Kitchen (R of the Dishwasher) is broken. This is an easy fix. - There is Black Mould/Damp in the Master Bedroom which is where the cot is. This is noxious and needs to be dealt with and not hidden behind furniture. We told the owner and they had the cleaning company contact us. The cleaning company made 1 slot available on Monday which was not possible as they demanded we not be present in the cottage at the time and our 1-year-old knaps between 0930 and 11. They offered 1000. I was not prepared to spoil her day so I did a full clean myself on Sunday morning.
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Anna - Verified booking
When we arrived the cottage was filthy, dog hair everywhere and used bedlinen and towels.
We asked for help and messages showed they had been read but we got no response. It was really upsetting, especially for our children. We had to clean the bathroom and strip the beds ourselves and organise to borrow bedlinen. This isn't what we should be doing on our holiday! We weren't able to enjoy the property as described for the first 2 days, but are still waiting for any compensation. The outside bins are over-flowing, the kitchen oven, microwave and cupboards have not been cleaned at all, cushion covers all need a wash, the bath plug doesn't work and basics such as tea, salt, toilet paper weren't provided. I have never experienced anything similar in many years of visiting West Wales. I have photos evidencing all of this. I truly can't understand not apologising or providing compensation. They haven't even bothered to return the bedlinen we borrowed yet and we are expected to keep using our time to chase. We have clearly not received the service we paid for and will be pursuing the matter if required. Everyone should receive a clean, comfortable welcome to start their holiday and if problems occur they should be communicated and addressed swiftly.
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Kirsty - Verified booking
We just wanted to pop you a quick message to say Thank you again for having us stay.
We stayed in Cattle Tree Cottage and it was phenomenal, so peaceful and relaxing, the extra touches of dog treats, poop bags, Prosecco and fresh milk, fresh ground coffee were prefect on arrival. The contact from Sarah from point of booking to arrival was second to non. The cottage to perfect and spotless a real home from home. We were sad to leave. For us personally it was a difficult holiday as we sadly lost one of our dogs prior to arriving so we wasnât really looking forward to the break following this but is was just perfect for what we needed and Sarah and Bruce were very kind and understanding. Not to forget the Norwegian hot tub, simply stunning you can have this and hot or cold as you like, delicious! We also went on a boat trip with âA Bay to Rememberâ to see dolphins Bruce helps with this and is very good highly recommend doing this. The area the cottage is situated in is close to lots of beautiful villages and costal towns with stunning beaches pretty much everywhere is dog friendly too which is a bonus. We will most definitely return and cannot recommend these cottages enough. We will shout from the rooftops about our trip.
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