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per nightMelanie - Verified booking
Well where do I start?
If you like your holiday to be a relaxing and pleasant experience then maybe Glanrhyd Uchaf is not the place for you! We arrived for what we hoped would be a relaxing 50th birthday weekend, to a freezing cold property where the heating only worked at certain times of the day and cut off overnight so that every nightâs sleep was uncomfortable and freezing. The owner told me to go into the boiler room with a torch to press the heating controls when it tripped out, which was really irritating and I certainly didnât want to get out of bed at 4am to put it back on! The property was dirty, the cleaning had either not been done before we arrived, or it was done badly! Tea spillages on the work surfaces, cobwebs everywhere, dirty sticky marks all over the inside of the windows, and the door handles looked like they had never been cleaned (not ideal when covid is still around). Lampshades were broken, the curtains were hanging off in the lounge, the blind in the sunroom was broken and permanently closed which ruined the view completely. Toilet brushes covered in poo next to the toilets, totally disgusting and an infection control hazard! There were leaks from the radiators onto the parquet floor and the owner asked me to put a dish under the leak to catch the water! If you like to shower daily then take your own towels as we were only given one bath sheet and one hand towel for 4 days, which is not substantial in my opinion. The owner of the property offered to send her cleaner in on the second day but we declined, as I had already cleaned up the mess and quite frankly the cleaning was already substandard so how was there going to be any improvement? After all of this and spending 3 days on the phone to Sykes both the company and the owner have refused to offer any form of refund, which is appalling! My advice, holiday elsewhere because all this messing around ruined my birthday weekend, a total waste of our hard-earned money!
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Ann - Verified booking
The windows were filthy inside and out.
There was water left in the coffee maker and spillage marks on and down tables that made us unsure of the cleanliness due to covid, considering we couldnt go in until 5.30pm. The entering and leaving times mean that one loses a day of their holiday considering the cost of the rental. Other than that and the unhealthy decibel sound of the aircraft which we accepted and knew about. Maybe sound ear protectors should be at the property. Also people leaving the gate open on several occassions. Now that the negative side is done. The pisitives out weighed them. It was a lovely break and so nice not to have to wear masks for a week. We were fully contained with our supply of homemade meals that we took and all appliances were more than adequate. The weather was amazing and we were able to swim everyday in the private spot at the bottom of the garden. We took our own lounger matresses as it gave no indication of the accommodation having them in the literature and so glad we did as the black mould on the ones on site was really unacceptable. We have stayed at so many of your properties over the years and never had anything negative to say in the past. I think the price reflects in the disappointing expectations. Saying that nothing was ruined and we have returned home with batteries fully charged. Maybe the fact that there is a microwave at the property would be a good addition to the site description.
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Neil - Verified booking
Thank You for a memorable weekend Just arrived back home after a long weekend at the property.
Reading previous feedback I was slightly worried of what to expect, but to be honest I really do think some of these people stayed at a different property than ourselves..!!! Spent the weekend celebrating daughters 30th birthday and my mothers 80th so a good mix of age groups to judge the suitability. All can confirm FAULTLESS in many ways..!!!!! From the stunning views, the spacious bedrooms and facilities and your own private access to the beach. Whilst in the property you will need for nothing. From extra outdoor seating, to books, games and every item you need to cook up a meal, through to information of facilities in the area. Yes, a bit of the beaten track, but again not as bad as some make out as we had no problem with the single track road....no you dont need a 4x4 as some exaggerate. Literally 5 - 10 mins from the main A55 and about a mile from Valley, but guess what...you can't hear a thing at the weekend (cant say the same for mid week when RAF Valley starts flying Hawks at around 10:00 am, but rest assured there is a curfew at about 5:00pm Great gastro pub a very short drive away (2 miles) the White Eagle and for sure make the effort to visit. Put it his way, if you want to wake up to idyllic views and facilities that make a great weekend break then as a family we can highly recommend staying here.
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Paul - Verified booking
Following an issue with our original booking where we were double booked we were offered Pheasant Two, a bit further away from home but it turned out to be far better than we expected.
From being met by Carmen the owner as we arrived, finding a lovley warm inviting little cottage with a well equipt kitchen and fresh tea and coffee,nice comfy lounge with dining table, Freeview TV, comfy sofa and chairs to the nice powerful shower, comfy bed (we only used one...of the two available) and good wi-fi, it was everything you'd expect and wast most welcome for our first break away in nearly a year. Lovley location and easy to get places if you have a car. Take a wander around the houses large farm which gives some lovley views over the area. We did trips to Abergeveny, Monmouth, Usk, Raglan, Chepstow where theres some lovley walks (The Eagles Nest nr Chepstow recommended but theres a lot of steps .. hint go left from the lower car park and whilst its a steep climb up, you then come down the steps..all 380+ of them rather than have to climb up them!). Only other thing to advise is that there are still a lot of restrictions in place so we found a lot of places closed and places to visit or restuarants/pubs a bit difficult to get into as you needed to pre-book and most were full......But all in all a lovley place and I'd recommend to anyone for a nice gentle break....
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Helen - Verified booking
We had a really lovely break and we found the cottage to be more than just a base from which to explore the area, it was a home from home!
The cottage was immaculately clean, lovely fresh bedding and towels were provided and it is tastefully and attractively furnished. We felt like we could immediately unpack and relax without any worries or concerns. The cottage is very well equipped, we stayed for 4 nights and we didnât feel that we lacked anything. The owners are very hospitable and helpful, they were available for a friendly chat and and provided useful information about the area and local facilities. As regards the surrounding area and location...absolutely stunning! The well maintained and beautiful garden just outside our front door was a real highlight! As a family who love to be outside enjoying nature and creation, having that little paradise on our doorstep really added that special something to our holiday. We would have no qualms about returning and we can not fault anything, a big thank you to the owners for doing such a wonderful job!
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