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per nightAsh - Verified booking
I don't usually provide feedback, but feel it appropriate and necessary on this occasion.
Our thoughts regarding Melody can easily be split into 2 sections - inside and outside. Location: The view of the coast from the property is very limited, but the location is very handy for easy access to the beach and pretty harbour area, and the village tourist and grocery shops, pubs /cafe/ chip shop are just a short stroll away. We found it to be a quiet and very friendly village. Inside: The house fixtures and fittings have been fitted out to a high specification, modern, clean and comfortable - it's lovely. We were frustrated to be without simple kitchenware like casseroles and serving spoons, and a choice of wine glass other than the lovely large goblets to enjoy a champagne moment would have been nice... There is plenty of storage space in kitchen cupboards that swallowed our food delivery with ease. We had an issue when trying to connect the wifi, and in a very short time the property owner was on the phone and was very concerned and helpful . A nice approach. Outside: Before we booked Melody, we read other feedback saying that gates were needed on either side of the house to prevent dogs getting out of the back garden and onto the road. I spoke with Sykes, who contacted the owners, gates were fitted and we felt happy to book our holiday. On arrival, we found the gates were great - but the rear garden had a quite new but incomplete fence down one side, leaving a 2 foot gap where an attempt had been made to block it with a collapsed bamboo screen.... and part of the rear boundary that was not fenced at all - just a grassy bank and hedging with large gaps beneath. So the access out to the front was dog friendly, but the pet security of the side and back were sadly lacking - very disappointing considering that Sykes and the owners were both aware of our concerns before our booking. Our Sykes contact confirmed that, following my call on arrival day, the owners had been made aware of our fencing concerns, but during a direct phone call they claimed to be unaware and unable to help during our stay. My advice to dog owners would be to seek confirmation of improvement before booking. The garden was the only one in the street that had long grass, front and rear, and the rear raised paving area had loose paving stones that were very unsteady, nearly resulting in a fall - I wonder if having given the house a make over, and fitted an extensive quality decking area, the remainder of the garden might be a future project? I hope so because the house deserves it. Either way, it will come too late to rescue what should have been our relaxed holiday. The house is lovely, and we would certainly consider going again, but not until the garden issues are properly addressed.
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Lisa - Verified booking
This listing is incorrect there's no WiFi and the smart TV does not work.
On site facilities are also incorrect, there is no sauna or gym and the new swimming pool is not finished. Staff said it will be complete by end of the summer. The house needs maintenance. The step into the conservatory is broken and has sharp plastic sticking out. The cupboards in the conservatory are unsanitary, full of dirt and there's alot of dead bugs. The house has had a general clean but it needs a deep clean as it's full of cobwebs and in general is dirty. There's damp in the corner of the living room. When we arrived the hot water wasn't working so we had to fill the kettle several times to boil so my son could have a bath. The heating was on and thermostat set to 24c but still the house was cold. And hot tub was cold. We asked at reception and maintenance visited the same day to fix a leaking radiator, rectified the problem with the hot tub and the fixed the hot water problem. After mentioning no WiFi for second time, the staff did give us a portable WiFi box which worked for one day and intimitatly worked for the 3 days we were there. Staff were very friendly and the maintenance man visited the next day to make sure that everything was working OK. The garden isn't fully enclosed as fences are broken and new fence panels are just placed there Instead of being properly fitted. Once the swimming pool is built, it would be a nice park to visit as there's no much else on site. However we will not be returning and I would not recommend to anyone to stay in this house with the current condition it is in. It needs a good clean, some things fixed and it'd be better if they make use of the empty tiled office space next to the conservatory. It's a cold and empty dirty room with potential.
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Claire - Verified booking
I have tried to email but.
.... We stayed at Woodlands Retreat from 25 September to 29 September 2024. Overall the property was OK BUT several things let it down. Heating was not working in the upstairs double bedroom and the bedroom with the ensuite - we were offered a room in the main hotel till it was fixed but we had unpacked by then. There were no bathmats There were no hand towels The kitchen was really poorly equipped - Only four bowls - house for 8 No grill pan Chipped mug Insufficient glasses Only one working light - and that was 40w The heating, towels, bowls and glasses were dealt with next day.?? No grill pan supplied - unable to get one?? The light was reported every day we were there, this meant taking the key to reception every time we went out and then collecting it again on our return... It was really a Health and Safety issue - a large dark kitchen with a 40w bulb. Guess what I did - I went to B & M on the Friday pm bought a pack of light bulbs and replaced it. We were having a family party on Saturday and I would have been unable to see to cook - dangerous. Smart TV but only works with WiFi - no WiFi. Some books No games We had booked this house and a caravan on the Lyons site for a big family party, my husband's 80th birthday - 8 adults and 4 children - because of the facilities on offer BUT no swimming pool, very small Adventure Playground. The staff at Lyons did their very best and were helpful but let down by your descriptions, and your inability to fix things quickly.
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Mark - Verified booking
Lovely place to stay.
Even though this is a working farm it was incredibly quiet and peaceful. Lovely large comfortable beds and plenty of comfy seating to relax in. The property was tastefully furnished and was equipped with everything we could possibly need. The hot tub was an added bonus, even though it canât be used after 9pm, though a trellis would add a bit of extra privacy. The welcome pack of wine, delicious farm eggs and flowers was a lovely and much appreciated touch. There is plenty to do and see within short travelling distances, lots of lovely walks and superb beaches. This really is a lovely area of Wales for a holiday. Haverfordwest, which is just a short drive away from the property, has plenty of places to eat and we can thoroughly recommend the Bristol Trader. We were a party of 6 and can honestly say their Sunday lunch was the best meal we have ever eaten, though booking is advisable. We had slight difficulties accessing the property initially as the information provided by Sykes was incorrect, so recommend contacting the owners in advance. Itâs also worth noting that one of the upstairs bedrooms is galleried and overlooks the main living area as this was something we hadnât realised from the description. Overall we had a fantastic stay and wouldnât hesitate to recommend this property.
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Suzanne - Verified booking
Overall this wasnât too bad a stay.
In some areas of the property you can see that an effort has been made to make the place nice, but then others really let it down. The nice touches are the modern walls with sign that light up. I read some reviews from earlier in the year about the cleanliness and lack of Wi-Fi but hoped that as many months had past, these would have been sorted by now, but disappointed to see this wasnât the case. General dust, spiders and webs all,over the place. Floors down stairs very slippy with something on. The two back rooms are just dirty and empty and canât see the point of them, plus the step is broken and dangerous. Reported an issue with the downstairs toilet light not working as soon as we checked in, but nothing was done all weekend. Main bedroom one of the blinds is broken and doesnât stay closed. The hot tub wasnât filled and put on in advance of our check in, so the first night it was still cold and wasted an evening using it. The beds were very noisy, coils and springs not good to sleep on. Radiator in the hall way leaking water. The house could be so lovely, if only somebody cared about it and the people that rent it out. Itâs in a lovely spot, but needs lots of TLC. We made the most of it, but unless things are turned around and I would not recommend or return.
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