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per nightMr Smith - Verified booking
We loved this place! The owner was very friendly and welcoming. Fresh milk, wine and homemade buns were waiting for us which was very much appreciated after our long journey. This place had everything we needed along with a little basket of dog items (bowl, blanket, poo bags, towels and treats) - another thoughtful gesture. The accommodation was not only clean and comfortable but had an air of luxury about it with a spacious bathroom containing a large walk-in shower and a jacuzzi bath. The bedroom, also very spacious has a comfortable bed with little lights all around it. It felt quite romantic and looked so pretty. The little lights were also in the living area and the “safe” candles were a lovely touch. The kitchen area seems in two parts but don’t worry, you quickly get used to it and it has everything you need. Whilst you have to go down steps to the garden area, it is so worth it! It is an enclosed and private garden, this was important for us as we took our old dog with us and we knew he was safe. We very much enjoyed the hot tub and a real stroke of genius having the shepherds hut to change in, use the loo, store items etc. The artificial grass was a bonus too. So much nicer underfoot than shingle which we’ve previously had in holiday cottages. The location is beautiful and a good base for exploring Cornwall. Definitely recommend. Thank you for a wonderful stay.
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Heather - Verified booking
This property was lovely or so we thought at first .
It was clean , well equipped ( although there was no bath plug , this was put right ) and well situated with beautiful views of Carbis Bay . All good , you might think . That is until you factor in the people and very large german shepherd dog permanently living in flat 10 directly below the flat 11 holiday let. Front the first evening we were forced to listen to their televisions on so loudly that we could not hear ourselves speak - seriously and this went on every day and night . Next came 6/6.30 am repeated door slammings over and over . Then during the evenings we had a nice little game lasting over an hour at a time called - bounce a tennis ball or similar on the laminate flooring throughout their flat OVER AND OVER AND OVER for the very boisterous , very large german shepherd dog . We had NO PEACE what so ever whilst we stayed in this property which was not a cheap holiday let by any means and had a completely ruined break that we had looked forward to and needed for a long time . There is absolutely no way that the owner of Gwinear ( flat 11) does not know about this and we would never have rented this holiday let had we had any inkling of what waited for us . We want to ask Sykes and the owner for a refund for our ruined Christmas break . Please get back in touch with us asap . Mrs Heather Saunders
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Heather - Verified booking
This property was lovely or so we thought at first .
It was clean , well equipped ( although there was no bath plug , this was put right ) and well situated with beautiful views of Carbis Bay . All good , you might think . That is until you factor in the people and very large german shepherd dog permanently living in flat 10 directly below the flat 11 holiday let. Front the first evening we were forced to listen to their televisions on so loudly that we could not hear ourselves speak - seriously and this went on every day and night . Next came 6/6.30 am repeated door slammings over and over . Then during the evenings we had a nice little game lasting over an hour at a time called - bounce a tennis ball or similar on the laminate flooring throughout their flat OVER AND OVER AND OVER for the very boisterous , very large german shepherd dog . We had NO PEACE what so ever whilst we stayed in this property which was not a cheap holiday let by any means and had a completely ruined break that we had looked forward to and needed for a long time . There is absolutely no way that the owner of Gwinear ( flat 11) does not know about this and we would never have rented this holiday let had we had any inkling of what waited for us . We want to ask Sykes and the owner for a refund for our ruined Christmas break . Please get back in touch with us asap . Mrs Heather Saunders
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Neil - Verified booking
We have stayed at Heron four times.
The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our âgo toâ place in St Ives and has represented good value for money but we shanât return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.
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Kate - Verified booking
The flat itself was lovely.
It was clean, spacious and appeared well maintained. Unfortunately the promised welcome pack wasnât there on our arrival but the owner kindly sorted this out by the following morning which was really welcome! Sadly, our stay at this flat was ruined by the noise from the restaurant below. Yes, the fact the flat is above a restaurant is mentioned in the details but the reality of this situation was very upsetting for us. There is clearly no soundproofing between the restaurant and the flat and you can feel vibrations from the music and conversations through the bedroom floors which went on until very late in the night, keeping us all awake and upsetting the children greatly. Sleep and rest while on holiday is vital but this situation resulted in only getting minimal sleep each night and coming home feeling horribly tired and disappointed. Itâs such a shame the restaurant noise has spoilt such a lovely flat and a potentially relaxing holiday. We sadly would not recommend this particular place, sorry.
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