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per nightSusan - Verified booking
We have had many holidays in your cottages up until now, but this by far the worst one we have been to.
Alright, so we were next to the river, noted that the location is beautiful once you find it. We parked, as instructed, in front by the fence in front of the property. We had no sooner sat down when the occupant of the property above said we would have to move as we were in the wrong spot and we were blocking him in....not a good start! Also we have always had a welcome pack left for us which meant we had things to hand to make a cup of tea or coffee after a long journey.....not even so much as a teabag! We luckily had brought provisions for the same ourselves. We then had to find out where the nearest supermarket was. A post code at least WOULD HAVE Been useful. also one for the nearest garage as we read in the info left for us that. if we used any logs in the log burner they would have to be replaced by more which were available from most garages. Also we had to visit the local supermarket for toilet rolls as there was only the 1 in each bathroom. They had left some dishwasher tablets but I'm afraid I wasn't going to use the dishwasher just to wash 2 cups! There were no instructions left for the use of the dishwasher anyway, or the washer/dryer or cooker/oven. There was about a thimble full of Fairy Liquid under the sink. There were no toiletries at all in the bathroom and the towels were continually damp, we couldn't get the towel rail to work or the TV until we realised the TV wasn't switched on at the socket which was situated behind the TV. My husband found a long pole with which to reach and press it on, then, the next problem, The remote didn't seem to work, on inspecting that there were batteries were in there he saw they were totally corroded, such was the dampness in the property. So ... another thing to put on our shopping list! The property was in the dampest environment it could be with the most inadequate heating system you can get in the form of storage heaters. We spent a pretty miserable week in a damp, ill equipped cottage, it was even worse because of all the rain the area had for that time, we couldn't dry off coats. boots etc. Obviously, nothing can be done about the weather. We were to put bed linen and towels in a black bin back which would be left for us...WRONG, no bags left, so another item for the shopping list!! We were so fed up that we left the property on the 5th October instead of the 7th as we were so fed up of the constant fight to dry ourselves and our dog out . We do expect hot water to come out of a Hot water tap, it was cold, sometimes reaching the dizzy heights of lukewarm topped up with hot water from the boiled water from the kettle. To say we were totally underwhelmed with our visit is an understatement and we will NOT be booking a cottage with you again if this is acceptable standards in your eyes. Neither will we be recommending you to anyone else. We expected more considering the price of the property and regard our payment as a total waste of money and a waste of our time. There was no hairdryer in the property anywhere either
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Amanda - Verified booking
The flat itself, was very well presented and clean.
Two lovely balconies with sea views, TV in the lounge and both bedrooms, a jacuzzi bath and hot tub. It has the feel of a luxury 5 star however........ There were a few niggles that stop me giving this rental the 5th star. The parking facilities. Although we were aware there was only parking for one car, and it was allocated, it is at the bottom of a VERY steep driveway. there are 2 other dwellings underneath this flat, another holiday rental, also with one car parking space, and another dwelling that had 2 cars. Sometimes these two cars obstructed / made it very difficult to exit the steep driveway. who wants to reverse up a very long 45 degree drive onto a residential road. I feel the available outside space, that had 2 garages, could have been utilised better for residents parking. These next points may seem picky, but I think, worth noting. The dining table has strange 'legs.' If you're sat at either end, it's fine, but if you are sat at the side, you can't get your feet underneath and I bashed my knees finding this out. The shower, although fantastic, had no shelve inside for soap/shampoo etc, which meant putting them on the floor. Also there was no hook directly outside the shower for a towel/dressing gown which again, means putting them on the floor - and it got very wet when opening the shower door. (There are hooks on the back of the bathroom door, but it's on the other side of the shower cubicle.) Whilst there are amazingly deep drawers under the bathroom sink, again a shelve for soap/tooth brush etc, would have been appreciated. There are no curtains in the bedrooms, only slatted blinds. I was in the double room at the beginning of July, which meant the sun poured in at dawn and woke me very early. It seems there was a curtain pole at sometime, as three holes have been filled in directly above the window. A picky point but, the reading lights above the beds are placed so high up, I had to get out of bed to turn them off, a bit impractical. It might be an idea to lower them, or have bedside lamps.... Some of the kitchen utensils need upgrading, the tin opener is naff and didn't work well! My personal preference, I didn't like the faded plastic foliage in tubs outside the flat. It's almost a luxury flat and I felt these detracted from the image. Other than that, it's a very well presented property aiming to cater for all your needs. Just these few things, in my opinion, would take it to the next level.
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Hannah - Verified booking
We loved our stay at Mallard cottage.
The setting and views were just incredible. Such a peaceful corner of the world. We would recommend the cottage to anyone based on the views and proximity to the water alone. We really enjoyed having the pub close by and there were fantastic walks up the hillside too. The cottage was lovely and equipped with everything we needed and more. It was cosy and comfortable and we really liked the amount of storage space in the bedrooms. The Wi-Fi was intermittent at times. The floors are really creaky and the doors creak & stick which we found difficult with an infant sleeping. Had we not had a baby with us, this wouldnât have bothered us. But it cost us sleep at times which was unfortunate! We were quite confused about the waste disposal, as arrangements are quite different in South Hams from where we live. We didnât find the owners manual or info from coast and country cottages very clear on this. It would have been really helpful to have 2 kitchen bins - 1 for food waste and 1 for everything else. This would have guided us when we didnât know how it worked. There were no extra bin bags provided to dispose of rubbish separately - thankfully we brought extra with us. Finally we wanted to mention the cleaners. They turned up just as we were leaving and were so helpful and polite. They had such a lovely manner about them that we really wanted to pass on how much we appreciated them and how they made us feel upon the end of our holiday. We had a fantastic stay and would love to come again.
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Emma - Verified booking
The apartment is in a good location to the seafront & shops.
On arrival i found entering the building disappointing...as you can smell smoking in the foyer and up the stairs. Then on entering the apartment i felt claustrophobic due to the heavy fire doors both being shut to the bedroom and lounge. The apartment was very clean & tidy. First night i did not sleep due to the bed being too firm and the duvet being extremely hot. I contacted the owner who rectified the issue with a summerweight duvet. The sofa is also very firm! The hob takes forever to heat up and the oven does not cook to time. It took 3 hours to cook a roast for 2 people. Also...as the previous guest mentioned..you can hear the guests upstairs walking around their apartment day & night and entrance doors banging. Enjoyed out weekend sightseeing. Outdoors was more enjoyable than being in! Come Monday morning we had drilling and banging all day. We stuck it to the Wednesday then saw a planning proposal for a conversion on the property next door on the lamppost outside. We were not happy the owner was aware of this yet happy to let his apartments out. It clearly says on the proposal works to be started the week we was there. Contacted the owner who denied it and made it difficult to get a response from. We ended up reporting the issues to Sykes who were very supportive in the matter. We left and received a full refund. Would not recommend this place at all as in the description it states its relaxing. We found it far from relaxing!
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Jenny - Verified booking
Comfortable holiday apartment in quiet riverside location The 3 bed ground floor apartment has everything you need for a few days of quiet in the dart valley.
Expect country lanes. The property is next to the Malsters pub and is a ten minute walk from the Watermans. Having read a less than flattering review we came prepared. Bring wood for the log burner, loo and kitchen rolls and any food you need as they are no shops within three miles or so. It was very clean when we arrived and the heating was already on. We saw no signs of damp. Â The shower pressure is low but tolerable. The kitchen units are in need of new finishes but everything works. The storage heaters get the place warm, the washing machine/tumble and dishy work fine. The Wifi is reasonable not brilliant. There is Freesat for the basic TV channels. Thereâs a cupboard of board games and a selection of books to read if you wish. The main bedroom was light and airy with single beds in the other rooms. The lounge diner is a very comfy space. Great for birdwatching as the tide ebbs and flows, or night sky views towards the east along the harbourne river. Bring torches as itâs very dark at night. A small enclosed front yard is great for a dog, but young kids would need supervision out front as the river quay adjoins the drive. We really liked this place and walked or drove to the local towns. If you seek peace and quiet then itâs a good choice. Itâs like a normal lived-in familyâs home and not all shiny and modern. If you expect that you can enjoy a real break from the bustle of normal life in a picturesque rural location.
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