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per nightNicki - Verified booking
I booked Primrose on Riverside for a family trip of 6 adults & 2 dogs for a one week stay.
Subsequently with the help of the owner I secured a 2nd house on the development to extend the trip to 9 adults & 3 dogs. We had a great time. I think there are 7 houses on the Riverside development which is tucked away in a tiny hamlet with the river across the green & camel trail behind. It was really easy to find with the owners excellent directions & picture instructions. Some houses are lived in full time others holiday lets. Which in my opinion keeps the place not only looking nice but itâs also felt very safe. Primrose is finished to an extremely high standard with John Lewis & Joseph Joseph equipment. It feels very high end providing a lovely & unexpected feeling of luxury. Big comfy sofas & dining table & chairs as well as two breakfast stools up to the kitchen counter. There is also a log burner with wood provided. It had been 30 degrees when we arrived but by the end of the week evenings were down to 16! So we did enjoy a rather warm & cosy evening on our last night. My Son & his girlfriend stayed in the downstairs double room with our two dogs able to wonder from the living room. There is a stairgate to stop them from coming upstairs. My husband & I had the master suite which is huge with walk in wardrobe space. Our daughter was going to stay in the 2nd guest suite & would have been very comfortable but it remained unoccupied as she chose to stayed in the master suite of the other house. But Primrose is plenty big enough for 6 adults. Every room has a bathroom. It works extremely well. There are 5 or 6 large steps to the deck but an alternative route via a general slope to the âfront doorâ if like my Dad he found them a bit of a challenge after we wore him out. There is a car port & space for a second car at each house. There is plenty of space & all 9 of us gather here for supper a couple of times. The kitchen is big enough for more than one cook & it didnât feel over crowded. The deck at Primrose is completely covered & bifold doors open up to extend the space as one. There is a long table & bench seats & with a chair at each end we were very comfortable. It was an added bonus we could all be in one house together relax & to share a meal. There are plenty of glasses crockery & cutlery. Not like some places that sleep 4 so provide 4 of everything! The fridge dishwasher & washing machine were all well used. Not so much the freezer but itâs there & nice to have ice. There are two other comfortable garden chairs & hanging egg chair on the deck & lots of space for our doggy stuff & shoes. The owner was delightful & available by text message when I had a silly question to ask & always responded quickly engaging in conversation not just a blunt response. I thoroughly recommend Primrose & have nothing negative to say about it.
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Julie - Verified booking
It is hard to understand why a self-catering property that accommodates up to 6 people and has so much room, has 2 of the smallest fridge freezers available!
These are not expensive items and there is ample space in the utility (for example) for a larder fridge and an under counter freezer. Even just two of us in autumnal weather used both fridges to capacity and I wonder how larger groups manage to keep everything cool during hot summer months. There was also only one small, worn out frying pan. The other gripe is with the weird ventilation system which when I asked, was told by Ivor Hemmings that it could not be switched off. If a customer is renting a property they should have control of how they want their ventilation, heating etc - it's not a B&B or hotel. That said, the cottage was really lovely and we would have been happy to thoroughly recommend it, if it wasn't for the abrupt Mr Hemmings. Yes, he did greet us on arrival and reeled off a list of info and said if we needed anything to just ask. Well, I don't think Mr H likes being asked. This is a copy of text messages: From me to Ivor: Good evening, Ivor! Could we please have some more logs for the fire! We're on our way back, so perhaps you could put them outside our door? Sorry, had a look this morning but don't know where to get them from. Thank you, Julie From Ivor to me in reply: Morning didn't get your txt until late in evening. I was in the middle of trying to locate water leak, which took all evening. We supply logs as a goodwill gesture not as a right. Regards Ivor From me to Ivor: Sorry, website says fuel and power included in rent and woodburner is mentioned so we thought logs would be provided. Never mind. From Ivor to me: We have provided logs and we told you they were at the back of the shed. It seems that Ivor told us when we arrived (never met Mrs H, so there was no "we") but after a long journey we just didn't take it in and there is no information about this in the info folder provided (in fact, minor effort has been put into this overall - old wifi connection details, no local walks etc). I did look in the shed but not behind it, so assumed that they were kept on Ivor's property, hence asking him to drop some off. A simple first reply should have been something like "you'll find the logs behind the shed" and not an admonishment on our rights and privileges! There is a hose attached to the front of the cottage which we used briefly to spray some bird poo off the windscreen of the car. Ivor came rushing out to us "what are you doing with my hose??!!" and grabbed it off us. We explained. He reeled it back and stormed off. We were a bit speechless. Why would that be any problem at all, given that it was connected to the property we were renting? What a petty, rude man.
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Clare - Verified booking
Firstly you failed to let me know that the property booked and for which you took all the money had been double booked and no apology.
I only found out 10 days before going to Cornwall because I checked up. Then I had to book 2 more cottages for the family which was difficult and no where near the sea. The one called Tom is very tired. The owners are rather mean. It needs a lot of updating, bed linen and carpets, soft furnishings are tatty. The wifi is always falling out and the shower temperature could not be adjusted so we could not have more than 20 sec showers until it was eventually sorted half way through the holiday. The meanness is the fact that 2 toilet rolls and a couple of bin bags were provided only. Iâve never stayed anywhere which shouts âmeanâ. My adult children stayed at âSleepy Fox âwhich was very much nicer and clean and welcoming, Tom has no manuals or guides or anything that makes you welcome.. I lived in N Cornwall and know many areas and rentals but this seems as if the people are just going through the motions of making money on a country Estate that they bought which already had a rental business BUT they have done nothing to update or care for this cottage. It could be very nice but £ 850 is too much for this place. To top it all the caretaker sent me a text asking me to strip iff the beds and put them in black bags as this was due to covid (which it is NOT). She never produced the black bags but I did strip off the beds and put the towels and everything together just o be a good person. I still think it is a cheek. I did ask to have the shower and wifi looked at but we gave up on the wifi in the end. As someone who does AirBnB all the updates could be set against tax so I think the people must not care or be disorganised. They need to bin their duvet covers, duvets and linen- it is Alll abominable. Please let me know if you can help me gain confidence in booking again with you. Regards Clare Luscombe
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Denise - Verified booking
General layout was good with plenty of space and in a lovely setting.
However the cottage was damp when we arrived and it took several days for the smell to subside. Part of the kitchen wall was mouldy as were some of the walls in the bathroom. We were particularly disappointed with the poor standard of maintenance in the bathroom, namely: the floor in the vicinity of the wc had structurally failed where the floor depressed alarmingly when stood on, unsightly discolouration of the mastic bath seal, mould on walls, broken blind affording little privacy for a ground floor facility and general deterioration of the window frame. There was no positive air extraction in the bathroom other than opening the window. Elsewhere in the main bedroom there was significant open cracking in the plasterwork, the windows had not been adequately cleaned and appeared to have smears of paint on them. In the kitchen the tiled worktops had stained and missing grout, the oven was not clean. The above reflects the general tired appearance of the property and we noted from the visitors book that we were not alone in thinking this. Similar concerns were raised some two years ago, but no action appears to have been taken. We are surprised that this has not been picked up on through your company's vetting process. Overall we did not feel that this was good value for money and would be reluctant to book with you again.
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Christopher - Verified booking
We (2 adults + 2 children) have just returned for a week's stay at Tom, already planning our return!
The cottage itself is set in the grounds of an old country house, which are so peaceful and picturesque. The cottage is well appointed and very clean and tidy, with a good kitchen, comfortable living area, lovely bedrooms with very comfortable beds and a modern, stylish bathroom. Outside there is a small garden with a table and chairs and BBQ to enjoy, and a couple of communal swings for the children to enjoy. The local village has a small shop which was reasonably priced, has a good selection of day to day staples, and serves a very good cream tea. The cottage is set centrally, and only A short drive from some lovely destinations including TintaGel, Boscastle, and several lovely beaches. Whilst there we visited Bude with it's sea pool, and several other beaches, all of which were about half an hour away. We will certainly be returning here as there's many more things to do in the area!
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