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per nightBarbara - Verified booking
Roebuck Retreat is a nice bungalow with a lovely modern kitchen and a range of comfy chairs in lounge area.
There is an enormous patio with good views over the countryside. However, it was let down by the fact that the combi boiler hadn't been checked, it had lost working pressure( the gauge was showing zero pressure) and needed repressurising (a 5 minute job). Sykes only give a landline phone number for contact with their emergency team, not much good if you are deaf like we are but we texted my son at home to contact them but apart from saying they would contact the owner and providing a mobile number for the housekeeper ( which we sent a text to but no reply from her) NO ACTION or prompt help was done. In the end as we have a combi boiler ourselves and know how to set the pressure we did it ourselves so we could have hot water. We are home now and its eight days since we texted the housekeeper and still waiting a reply. If we had not known how to reset it we would have been without hot water for the whole weeks holiday. We were initially reluctant to reset boiler as it is not ours and did think of asking my son to call out an emergency plumber as we had not heard back and still haven't from the housekeeper. The lack of WiFi and the very small tv are unusual as most holiday lets we have stayed in in the past provide a full sized TV and WiFi. The arrangement of the way one bedroom and bathroom doors open into hall while the other two open into the rooms takes getting used to. The bathroom has a shower over the bath running off a mixer tap, the taps were difficult to operate to get the shower running at the right temperature, in fact all the bathroom taps could do with replacement washers if not outright replacement. The external door locks could do with a shot of WD40 so they operate smoothly while the front door handles look ready to pull out of their housing. There is an infestation of ants under the patio doors. The duvet on the double bed was winter weight and that on top of the memory foam mattress made for hot uncomfortable nights. The bedroom curtains could do with black out linings as the sunrises early and floods the bedrooms with light The roads leading to the property are unmade and make for a bumpy ride especially over the speed humps. The property is also quite remote and there are no local shops within walking distance, not even a general store on the site. Finally, there is a lack of storage for suitcases, not a problem if only 2 people staying as they can use the second bedroom. The owner has stored large bags on top of cupboard in hall and bedding on the top of the "open" wardrobes in the bedrooms. To sum up, Sykes need to get their act together regarding emergency repairs, the owner needs to leave a mobile contact number for the same reason. It does not help that currently check in times are after 5pm ( a hangover from Covid, in theory properties needed to be cleaned, disinfected and aired ), a check in time of 3pm would give more time to fix any problems found upon arrival.
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Linda - Verified booking
The property itself has all you need for self catering holiday.
If you like a hard mattress then the beds are fine but myself & sister take our own thick bed toppers to help make the mattress more comfortable. The kitchen has all the usual equipment so meals can be prepared & cooked. The main downfalls which we encountered last year & this year also is there is no lighting in the car park which is just a rough earth surface & is pitch dark in the evening when coming back from a night out & no lighting in the area where Drakes cottage along with all the others in that complex are, which are set out in a quadrangle around a grassed patch in front of the cottages, the lights on the cottages occupied by owners & holiday makers are the only available outside lights on the cottages so you can see your way back to your holiday home & only if the people in them leave the light on ( most donât) & they are on timers.. we asked the owner could he do the timer to go off at 12pm which he did as he was in the island at the time. Holiday makers donât have access to the timer or Lx outside lights, I recommend taking a good torch. Also the smell that smells like rotten eggs permeates the area & itâs vile, windows had to be kept shut both times we were there in September last year & this. Some say itâs the pond causing the smell which does appear more strongly when youâre near the pond and the pond is near the cottages. Also evidently there is a sewage plant adjacent to the car park and the cottages, some think it comes from there, tbh you canât fully tell where it comes from is vile and very offputting. After experiencing it two years running. I donât know if myself and my sister would go back again I really couldnât stand it. It made me gag and heave. Other than that the cottage is very nice apart from the beds being too firm and that awful smell thatâs constantly there.
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Yvonne - Verified booking
Photos deceiving, the whole place is very tired, scum ring in bath, leaking shower, one broken bed, but as a party of 3 this wasnât an issue for us, one kitchen door hanging, looks and feels internally like a caravan/chalet.
Front door is accessed via tradesman entry, around the back and uninviting. Sadly the only bit worth the price was the size. Very generous proportions. Shame we could hear the neighbour every time he went for a pee, their bathroom was next to our lounge/diner, and the walls are thin. It had a good layout once inside, and had it not been dated and worn would have been super, bedrooms were generous, and the linen was spotless, lounge furniture very dated, Iâd say 80âs to 90ââs, but was serviceable, one of the double patio doors in the lounge couldnât be opened (would have been lovely to bring the outside in) it looked as if the lock had been fused somehow and so permanently locked shut. They could also have benefitted from a clean on the inside. The decking is super tired and one of the planks was loose (potential trip hazard) also one of the posts in the decking fence was missing. The decking furniture also very worn and tired, would have been lovely to sit out but no umbrellas or shade at all so the patio was not used by us. We had some rain one day and next morning found stones from the 20â ish wall on the alleyway pavement. Such a shame the property isnât maintained better. Lastly we were happy to see the tennis lawn, sadly the ground is dangerously uneven, with a hole on one side. I fell quite hard. Excellent cooker, washer, microwave. Good sized kitchen, well equipped, but a few wooden spoons would be good, my adult sons bought men sized glasses and breakfast dish ,their choice, and left them there for the next party. I feel this property has huge potential and just needs tlc and updating in parts. Would I book again , only if updated and repaired. Currently in my opinion not worth the money.
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Carol - Verified booking
The property is extremely run down, the sofas are filthy, I had to cover them with blankets from our cars.
I was disgusted with them and there was no way my grandchildren were going to sit/lay on them uncovered. The patio doors were broken despite being reported a year earlier the carpets were dirty with very unpleasant looking stains, the balustrade on the balcony was broken in 2 places, just grateful I didnât have a baby/toddler with us that could of fallen through and had an accident then this would have been a completely different ball game. There were spiders everywhere when we arrived some dead some alive. We encountered a slug in the kitchen and slime on the kitchen carpet. The beds were very comfortable however when we stripped them on leaving we realised 2 of the quilts were very old, one pillow had 8 pillowcases on it, plus a dead spider was under one of the sheets that had clearly been there for some time. There was no bulb in the outside light as you approached the entrance and as the paving slabs are so uneven and dangerous this was a must. The Wi-Fi was only available in one part of the lounge and I feel we were sharing with the people in the property joined onto ours. The outside patio furniture was rickety and needs to be updated ,as one chair had a broken slat which did give way while in use, there is no patio lighting ,there is a bare wire hanging out above the entrance door , they claim there is parking for 2 cars and that is correct however the person in the adjoining property had their car charging cable plugged in causing a restriction of access.I am very surprised this property is on your website as it is definitely not up-to your usual standard . We do have picture evidence to back all of this up.
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Hayley - Verified booking
I stayed here for a few days and immediately wished I'd booked for longer.
The cottage is beautiful. I loved the layout and the decoration was very welcoming to make one feel 'at home'. We had absolutely everything we needed within the cottage and it was easy to find. The welcome pack of information was very helpful - we went to the cafe recommended for breakfast with the best coffee and weren't disappointed! They also advertised the local Indian restaurant which we were so pleased with. One staff member in particular took a shine to our baby girl which made the experience so lovely with fantastic customer service throughout and gorgeous food. The cottage is in a great location with just a short walk down hill to the beach and pool type area. We loved that it was more quiet where we were with the option to walk a little bit further to the busier area of the beach. Ventnor is a great place to stay - we thoroughly enjoyed exploring and will be back again so explore more and hope the cottage is available for us to stay in when we do! Suzanne the owner, was very easy to get in touch with and was so helpful letting us know an event going on and the parking situation. Thank you so much for a lovely and regrettably short stay in your lovely cottage. We felt so welcome and relaxed and enjoyed the garden area in the sun, it was so peaceful. Added bonus of having netflix and prime available for settling down in the evening with a glass of wine! Thank you again for a wonderful experience
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