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per nightJames - Verified booking
Just returned from a 2 day stay.
The cottage is basically OK but had some serious maintenance issues that ruined our stay: The boiler broke down on our first day so we had not heating or hot water. We ended up having to walk across a courtyard to another empty cottage to use a single bathroom rather than having two ensuites that we'd paid for. We reported that at 8am and it wasn't fixed until 5pm (after we chased again at 4:30pm) and it seemed that there is no emergency policy in place for 24/7 boiler/maintenance cover. The person we spoke to was not exactly sympathetic and it felt like we were an inconvenience, not a customer. Looking at feedback, it's not a new problem. We thought that was the end of it, but later that evening the electricity tripped and we lost use of all sockets and the kitchen. So, again we had to go over to the other (rather musty smelling) cottage to use the kitchen to cook dinner. At least the lights and heating stayed on! The owner did promise to give us a refund, which is good, although in all honesty just a bit more empathy would have gone a long way. She said that we'd have to apply to Sykes Cottages (via this form) to get the refund. Something else I didn't report at the time - there is obviously a rodent problem (although we didn't see any). There are mouse poison dispensers everywhere (outside and inside the property) to prevent this becoming an issue. However, it will be very easy for mice to get into the property as there is nearly an inch gap, for the full length under the front door! Presence of mice is normal out in the country, but what concerned me was that the poison dispensers in the front courtyard had not be loaded properly and I found my dog licking a poison block. Fortunately I saw this as soon as she had found it and she's fine, but these really should be pet proof! All in all this was a pretty poor experience, which is a shame as with a little bit of an upgrade (e.g. fixed heating system, new sofas) and better customer focus (e.g. providing a welcome pack with a pint of milk and providing better instructions to get there as the satnav postcode given takes you to the wrong place) it could be quite nice.
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Beverley - Verified booking
A review of two halves.
The Love Nest is an ample sized 2 person property on a complex of other holiday lets. The maintenance guy, is super friendly and an asset to the complex without a doubt. The Love Nest is quirky inside, but this has overshone practicality. There are no internal doors, so privacy is not an option. The main room housing the bed and lounge area leads straight into the bathroom without a door, which means at night you are woken with the bathroom light being on should you need to use the toilet. The toilet doesnât have a door either so you will âhearâ your partner in there as no soundproofing, the curtain to draw across is un hygienic , you pull across to give a little modesty but having using the toilet means you touch the curtain before washing your hands after. Not hygienic at all. The bath is modern and sleek but super slippy, be careful, I slipped and found it un relaxing at all. For safety I would provide an anti slip mat, Iâm not old and found this a hazard. We used the swimming pool and games room daily, a great addition to the complex, but does need some tlc. Overall, I would return but some adjustments to Love Nest are needed. I canât comment on the other properties, but they looked nice.
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Mrs Sands - Verified booking
We arrived very late at the cottage (22:30) and the owners had prepared the property very welcoming. There were flowers, wine, eggs and dog treats - Thank you The cottage was very clean and nicely decorated. The rooms are arranged over four levels! I personally wished I had checked the location better. We live close to the M20 and depending on the weather it is either very quiet or very noisy from the traffic. We found the same at the cottage with the close proximity of the A6. We found the matress very uncomfortable and therefore didn't sleep very well. The pictures are very misleading. The outdoor area is all shared between the tree cottages. If they are all full there will be cars parked right outside Kestrel Cottage. The area was quite nice. Great view from the top of Eccles Pike. We had a lovely walk to Waley Bridge and back along the canal. We loved the Little Mill Pub at Rowarth which has lovely walks. We were very unfortunate with the weather, but the cottage was warm and comfortable, although a little dark. Overall, we wouldn't return - mainly because of the closeness to the A6 (see above)
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Simon - Verified booking
The property was very easy to find with the postcode and instructions and is set on the side of lovely valley with amazing views.
The cottage itself was very clean and tidy with a great view across the valley from the comfort of your bed. The furnishings were great but could get a little uncomfortable after any prolonged sitting (mainly due the weather in the evenings). The bed was extremely comfortable if a little on the small side. Loved sitting on the terrace (when the weather permitted) with a glass of wine. The only real negatives was the speed of the Wi-Fi, if you are going to advertise Wi-Fi please make sure its fit for purpose as we had planned to doing some work whilst there but the speed was slow to non-existent and with no mobile signal it meant we have to go elsewhere during the day to get done what we needed to do. There seemed to be an over kill of emergency lighting in the property with the charging light making the bedroom really bright at night, also if theres a power cut the bedroom light would make sleep impossible. One last thing we would have preferred a washing machine to a dishwasher. Sounds like I'm moaning but these things needed pointed out however, we really enjoyed our stay.
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Joshua - Verified booking
The Love Nest is a nice idea, but not very well executed.
While aesthetically pleasant, it lacks basic amenities (no firewood/kindling for the fire, no sponges or cloths for the sink etc) and isn't particularly practical. If you need to use the bathroom at night, you should take a torch because the lights will blast straight into the bedroom unobstructed as there is no door (just a cast-iron gate), and the toilet is divided by a curtain with no light of its own. The bathtub itself is rather dangerous without a bathmat too; you can realistically only get one person in the middle over the plug as laying back is essentially impossible. The outdoor lights were on for the whole night, and while I will credit the owners for sorting that out upon notification, it left us sleepless the next day. Negatives aside, the owners were very apologetic for our complaints and wanted to offer other options for accommodation, but we cut our stay short on the first night of four. I can speak for the sincerity of the owners, and hope they venture to refine this property.
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