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per nightDonna - Verified booking
Unfortunately our stay at Penllan Cottages proved to be disappointing as we encountered a number of issues.
This is such a shame as the cottage has such potential. Positives: Sea views are amazing. Bedrooms are beautifully decorated with a sea view from your bed from both front bedrooms. Lovely modern bathrooms. Everyone said how comfy the beds were. Negatives (and unfortunately there are a fair few): Finding it - Sat Nav sent us to a totally different place and the directions from Sykes were so vague that we spent 45 mins driving around Axton before we stumbled on the cottage. People who know how 'What Three Words' works may not have the same problem. Cleanliness - Fridge, although not awful, had jam marks around the door and bits of dried veg under the paper towels in the vegetable drawers. Table cloth had bits of goodness knows what, dried and stuck firmly on. A lot of the drinks glasses and a fair few pieces of cutlery needed rewashing. One of the pans was just filthy and looked like it had merely been shown some soapy water. The two handtowels provided had stains on them (looked like make-up). There were opened packets of food in a drawer clearly from previous holiday makers. General facilities - Toilet seat in downstairs bathroom broken and not useable. No bath towels, bath mat or tea towels provided. (although it clearly says towels provided in Sykes' description).The cleaning sponges provided in kitchen were not new and clearly been used a few times. Toaster did not work. One of bulbs in kitchen not working. Tin opener useless. No soap in upstairs bathroom. Heating - The cottage was cold when we got there. Lovely, large vintage style radiators falsely promised that we would soon be warm and cosy - not to be, as trying to work out the heating controls was like an episode of the Krypton Factor. Absolutely NO instructions were available to help us. Neither could we use the fire as kindling and logs had not been provided. Most places (and we have stayed in many, many different cottages) at least provide a starter set. My husband had to set out at 9pm to get some logs. Luckily we have family who live 5 mins away so we could borrow tea towels and towels from them We had to buy cleaning supplies ourselves. We later found the cottage tea towels soaking wet in the washing machine, along with a used mop cover, looking like they had all been washed together. (That little discovery actually made me grateful that we had had to source our own!). Admittedly, we did not contact the owner about these issues during our stay. We did not want to be disturbed on our long awaited holiday. We could cope with the broken toilet by using the upstairs one, we washed everything that needed it, bought or borrowed what we needed and lit a fire most evenings. We did, however, contact Sykes once we returned home and informed them of our issues, along with photo evidence. They have made the owner aware and also chased for a response and, to date, none has been forthcoming. I think we have been fair and given enough time for the owner to respond (we are not unreasonable people and wanted to give them opportunity to explain as we understand that there could be a very genuine reason that some of these issues arose). Penllan has the potential to be a totally outstanding holiday cottage but really let itself down due to above points. At just over 1k for the week we expected a much higher standard. Needless to say, we shan't be staying again. Just for information, the road outside the cottage is quite busy for a rural road and we were surprised by the speed of the cars going past. We had to be extra careful that the dogs did not get out. The gardens are secure but the driveway is not. Just something to be mindful of. Also, at the time of our stay, we could see no safety catches on the windows, and they are big windows that open wide, so just another thing to be mindful of.
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Ian - Verified booking
Full 5 out of 5 overall thanks Sam.
Iâve also confirmed a full suite of smiley faces all round. The following is offered as feedback for consideration in maintaining that standard: - Include a thermal glove for the log burner - itâs alway recommended with such hot surfaces. - several of your roof gutters are blocked and downspouts disconnected needing attention before you suffer property damage. - your customer expectation (if from the City) will be of a more reliable WiFi speed. It may be worth stating itâs limitations. - The Horse storage adjacent to the property may benefit from more secure fencing that a little dog escaping from the property canât get through. - the living room TV stand is precarious and given itâs a wall mounting fixture isnât stable or suitable if you had small children in the property. Itâs a potential danger. - we missed not having any Outside furniture, assumed it was removed due to high winds. A wooden bench would be an asset for those who like sitting outside staining at the landscape. - both front door and Back door lights didnât work. - the Cooker extract fan doesnât extract and the lights are gone All offered to help and none a big deal for our week away. Cheers Ian
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Samantha - Verified booking
We thoroughly enjoyed our week at Millgate House.
The property is in a perfect location right in the centre of Conwy with the added bonus of parking. The decor is beautiful throughout and to a high standard. Communication was really good and there was a lovely welcome pack on arrival. The house has everything you need for a lovely stay in the area and there are plenty of nice places to eat in the town. The Erskine Arms opposite is superb and lovely inside. Despite being in the town there was no noise and we felt totally relaxed. We loved the property so much we will definitely come back. Lovely walks nearby on the Conwy mountains and along the river at Betsw y coed. A beautiful dog friendly beach too at Morfa beach. You can also visit the smallest house in Britain which is in the town. The only thing we would change is the seating in the lounge. For 2 people we managed ok but it wasnât that comfortable. If the sofa was replaced with a bigger L shaped one which seats 4 adults, rather than having the rocking chair and table that would make this property perfect. Thanks for a great stay in your lovely home and we look forward to coming back again.
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Sarah-louise - Verified booking
Great location, the village of Rhiw is very quiet and the property has great views at the back.
Fantastic walk up to the peak, although steep in places itâs well worth it, less than 20min walk to the top at Mynydd Rhiw. Very disappointing to not have a dishwasher, albeit not mentioned in the details, the kitchen has plenty of space for one, great cooker and a 3/4 size fridge freezer. Very happy to have a washer (located in the shed) bit daunting going in the shed at night and accessing the back garden through the shed (very dark although there are security lights) but Iâm sure in the summer would be great. Bed was comfy, the dining table was extremely wobbly so only used once. Property gets warm quickly when the heating is on but can go very cold at night due to the location. One wardrobe in the double room, other double has no clothing storage apart from two very small bedside cabinets, single has a small cupboard. Good off-road parking for two cars. Overall a nice property, very friendly owner.
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Mark - Verified booking
We were fortunate to be the 1st guest in this beautifully presented property in an idyllic location.
Scenery is outstanding & can be viewed from every room in the house. The owners have definitely gone the extra mile to make this holiday let a home from home. Lovely well thought out welcome pack greets you on arrival, along with well stocked log basket for the burner We arrived on the 22nd December for a Christmas holiday break with the family, which included our dog. The fully equipped kitchen ensured the we were able to make a great Christmas lunch. Hot tub is a good size, perfect for a Christmas morning soak with a glass of champagne!!! the children loved the games table. We had great walks with the dog. All in all Mum, dad, young adults children, grandparents & not forgetting little miniature dachshund all had a great Christmas break. Oh & big thank you to Sammy for coming to find us on arrival!! We will be arranging another stay later in the year.
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