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per nightJennifer - Verified booking
When we arrived at the cottage and opened the door we were met with the very strong smell of damp coupled with the strong smell of air freshener.
Our children had 5 separate holidays cancelled over the course of Covid which was no ones fault but this holiday meant so much to them. They didnât complain to us about the smell otherwise we would have immediately left! but their twin room was actually the worst. There was a sagging ceiling with yellow stains above where the drawers are and the smell of damp was truly overpowering. The lounge too was very smelly with black mould stains up the wall behind the tv. We felt unable to put anything in the cupboards draws or wardrobes as they were all very pungent. We managed to stay for 6 out of the seven nights we stayed out of the house for as much of the day as we could, but on the 5th day it finally it got too much and affected our chests and so we agreed with the children and we left early the next morning. We complained to Sykes who said had contacted the owners and they asked if we had any photos as evidence?? And when we said no they never got back to us! In my mind us having no photos should make no difference we book EVERY holiday we go on with Sykes! Never have we complained before. Never have we had reason to either! We just wanted them to visit the property themselves and address the 4 rating until the health & hygiene standard of the property was brought up to scratch but sadly we had no further response. We felt that to be very upsetting and unacceptable. I am afraid that the owners must know there is a damp problem as their are cheap plastic dehumidifier units in the twin room and the lounge, aside from the obvious sagging ceiling and black mould so to allow people to go to the house without sorting the issue in so unfair on all their guests. Please between you address the problem before someone else visits as itâs really awful to have your holiday ruined especially after all everyoneâs been through. Thanks
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Andrew - Verified booking
The one good thing about this property is that the garden is far more enclosed than expected.
So the dogs could be watched but didn't have to be kept on a lead all the time. However that is where the good things stopped. The property is very damp, as a family member suffers from asthma we considered going home early but having travelled six hours to the cottage decided to stay for the majority of our booking. To minimize the problem we had to keep the windows fully open night and day whenever we were in, which unfortunately meant the VERY loud road noise woke us early every morning as the cottage is maybe thirty feet from the roadside. Also the advertised Sky TV is no longer connected, the satellite dish is hanging off the wall and you are limited to Free-sat - but because the wifi is so slow that it is practically non existent, there is no means to stream any TV shows. You have to watch live or not bother. I too ran a speed test which came back as 25 Kbps maximum ie 0.02Mbps which reminded me of the early 90's. We would have brought a DVD player with us had we known, as Amazon Prime or Netflix or any of the terrestrial catch up channels just wouldn't work. We eventually used our mobile phone as a, "hot spot" to be able to check emails but as we don't have unlimited data that was about it. As the sofa has no cushioning whatsoever and needs to be replaced you wouldn't want to sit too long anyway, it is like sitting on a church pew. We did contact Sykes and sent them a photograph of the black mould on the, (unnecessary) bathroom curtains but have never had the courtesy of even a reply. Lovely area and we are back in December but we won't stay at Panteg again.
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Stella - Verified booking
We booked this cottage knowing g it looked dated and we were not wrong .
The lounge contained four chairs but no co.fy sofa . The lounge clock did not work . The cooker was pretty awful and we basically could only cook on the hob . There were lots of dishes and cutlery which were also very mismatched and aged . There was a lack of cleaning products for us to use to help clean up at the end of our stay . There was not even any soap for hand washing g although some dish detergent was supplied the cleaning cloth was shocking . I wonder what the owners were thinking of . The fridge freezer was fully gu sectional and very dated ad was just about everything else. A lovely Victorian cottage psinted very nicely but let down by the contents. There were numerous heating appliances which worked to keep the house warm . The key system worked well The parking at the back was very tight but absolutely great as there is a parking problem in the area , unless you want to pay . Bedrooms were warm and cosy the beds comfortable but take your own pillows ... plenty of drawer and hanging space . The bathroom was oh so tired but it all worked . And the shower was simple to use . LOCATION LOCATION LOCATION WAS EVERYTHING just around the corner from the castle with shops and pubs and cafes and restaurants with a bus yo take you further into the island .....
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Diane - Verified booking
Had a wonderful week at Swn Y Wylan enjoying magnificent views over the Menai Straits.
The cottage is beautifully furnished, spotlessly clean, spacious, comfortable and has great facilities throughout. The kitchen and utility room has everything you need. The outdoor seating areas are great for enjoying the views (we were lucky with the sunshine) and private parking is easy. Great to have a wood burner for the evenings. Also good to have choice of TV options with smart TV. Lots of nice touches set it above the rest like ready made fire, starter pack, welcome card, wine, fudge, bottled water & milk in the fridge, Newspapers and TV Guide, the nice room sprays, relaxing spa shower wash, fairy lights in the entrance way, outdoor solar lights round the terrace. Mum loved the Welsh cakes! I didn't get chance to taste so will take her word for it! The radio was on when we first entered the cottage and was classic FM though it was a piano concerto and we actually thought someone was greeting us with a piano :) Ellen and Gordon were so helpful and friendly. The cottage is close enough to walk into town to the nice restaurants and there are several nice walks and places to see around Menai Bridge from Cadnant Gardens to the Belgian Promenade. But on Anglesey you are never far from anywhere. Menai Bridge is a good base for exploring.
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Helen - Verified booking
Beautiful property with breathtaking views.
The hosts have thoughtfully equipped the cottage with everything you could want for a perfect break. The welcome pack was very well received. The property was immaculately clean and comfortable. Lots of places to sit and appreciate the scenery. We loved the perfectly curated decor and appreciated the effort made to present it so beautifully. The cottage is perfectly located for day trips and activities. Having visited Anglesey since my childhood (but always the far side of the island) we finally got to walk under and over the Menai bridge. Menai village itself is buzzing with nice bars, cafes and restaurants. Iâm now sold on staying in Menai as it is so convenient for exploring both the island and the mainland. We feel very fortunate that we had the opportunity to stay in this cottage and want to thank Elen and Gordon for sharing this beautiful place with us. My only regret is that we only booked one week and not two. We very much hope to return, hopefully sooner rather than later, to this very special residence.
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