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£140
per nightKimberley - Verified booking
This is a great sized lodge for a family of 4.
We had enough room between the bedrooms and the large family bathroom and en-suite. Nice decor and upon arrival it seemed great. Location is great some really local activities to do with young children. The safari zoo in Ulverston was great and Sizergh Castle was only a short drive too. The site is well kept and there is a nice walk around the lake and was very quiet. The cleanliness of the lodge was not acceptable. Upon arriving the lodge seemed clean and tidy. Until I sat down on the carpet with my children and stood up to be covered in dog hairs. I understand that the lodge does accept pets and we as a family have had dogs previously but it felt as though the carpet needed a deep clean. I attempted to the hoover the carpet but the hoover was not picking up. I emptied it and still it wasnât picking up. This meant that we were not able to hoover before we left. There was a brush but it was snapped in half. On day three of our stay there were a lot of ants in the en-suite and were crawling all over the bath matt. There was some ant spray in the kitchen but it would more appropriate to deal with the issue and attempt to get rid of the ants. The dining room table legs were loose and we discovered this as it had to be pulled out for the 4 of us to sit at. The toilet brushes in both bathrooms need to be replaced as they were very dirty and they should be replaced more regularly. The en-suite bathroom had brown marks/stains on the floor around the location of the toilet brushes that made it feel very unclean and unkempt. The en-suite shower in the bathroom had mould marks around its edge and the doors were very dirty in the corners. The edge around the bath had holes in it and was damaged. The couches in the living area at extremely uncomfortable and so was the bed in the master bedroom. It felt as though the property was used a lot but not maintained well. This is frustrating as I have noticed that a review in December stated similar issues. We did try to make contact but the only number I could find in the booking information was a number for Sykes. I was not able to see a direct number to contact the owner. We left the holiday early as our eldest son was unwell and we wanted to be somewhere more comfortable for him to recover. We would not return due to the poor maintenance and cleanliness of the property. It was over priced for what we actually stayed in. Very disappointed.
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Jacqueline - Verified booking
This is an honest review of our stay: The lodge is lovely, overlooking onto the small lake, although lodges are quite close together on the lakeside so lack privacy.
Beds were comfortable. Kitchen was nice and big with useable space, plenty of crockery, utensils etc but only 5 mugs. I recommend plastic glasses be provided for outside drinking (I took my own) Living area nice, comfortable and spacious. Parking for 2 cars. Outdoor sitting area. Had to walk up to the lodge to collect keys then back down to open barrier to allow us to enter. Only one key and fob supplied, we had two cars so asked for an additional fob the following day and this was refused bluntly by the manager at reception (no explanation as to why) so this prevented us from asking anything again. Note - the restaurant is only open Wed-Sun (so check website for accurate information). Spiders! There were cobwebs and spiders inside the living area and on the outside of lodge above external doors/windows (we saw other lodges being cleaned with a brush to get rid of them). The veranda didnât look like it had been swept so one of our party swept it and brushed the cobwebs from the glass around the veranda inside and outside as the glass was dirty. Could I recommend you put an external light near steps as two of us tripped going up and down. Hot tub is not very private, it also didnât have a handle to open/close the lid so unfortunately it was only used three times in as it was too heavy/awkward (everywhere weâve been itâs used at least one a day). Hot tub hours 10:00-22:00 I would have an expected earlier start like 08:00. The hot tub was not maintained once while we were there for chlorine/safety levels (everywhere else weâve stayed itâs checked daily). TV remotes had batteries missing and in one bedroom the back of remote and one battery was found at the back of lower shelf in cabinet - obviously lack of attention to detail). Toilet paper was found under a bed (was there when we got there as my dog found it). Unfortunately because lack of external cleanliness (lack of attention to detail) non maintenance of hot tub, no external lighting and lack of privacy we wonât be returning to this lodge.
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Janet - Verified booking
I feel I have to respond to the requests you're making.
I feel the cleaning you provide is superficial. It's OK asking your guests to practically clean the lodge before they leave, but the people who you pay to clean the lodge are depending on previous guests cleaning properly. Our lodge was grubby on arrival. The kitchen cupboards had crumbs in, and remnants of dog treats. I had to wash the crockery before we could use it and I had to put the oven racks in the dishwasher as they were thick with grease. The oven could also do with a deep clean. I draw the line at that Iam afraid. Also, remnants of personal hygiene items in the bathroom cupboards. Obviously not been cleaned. I went to use the hoover and the barrel hadn't been emptied so it wasn't picking up. Again, Iam not starting emptying dirty hoovers which should have been done by the people you are paying to do a job. We would always leave a property as we find it but, in this case, you will be glad, we didn't. It's cleaner? I understand you have to take a damage deposited in case of damages but I think you should be offering us compensation if anything. I would appreciate a response to this email.
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Denise - Verified booking
Great place we loved it, the site was great and although difficult to navigate in the beginning, definitely needs more signs for way in and out, found a few people not knowing which way was out.
The chalet was nice had everything you needed and was comfortable, well set out with great patio furniture. If I was being super critical all I could say was that there are a few minor things need doing with marks on walls and the carpet plus a deep clean particularly in the ensuite and would definitely replace the toilet brush! But that did not stop us from having a great time and as I say these were minor things. I hopefully will be booking again as a great base for us as we love the lakes so great location as near to lots of places. The restaurant staff are friendly and the food was really good. We found a great pub in Carnforth named the Junction, absolutely some of the best food we have had. Lovely staff and really welcome feeling and doggy friendly. Which I must say as a dog owner it was so nice to be somewhere that people were all accepting of dogs, most people on site had dogs but never had any complaint about noisy dogs at all. Even in Carnforth so many people stopped to chat with us regards our 10mth old puppy. She had her 1st holiday and had a smashing time, Thanks x food
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Hayley - Verified booking
We've just returned from a 4 night break at the Cedar cabin, family of 4 (kids aged 2 and 5).
They loved the little play area and just the vast area they had to run around, it felt very safe for them. The cabin itself is nice and cosy but feel it needs a little updating, and a good clean! There was a lot of dust on top of the doors and down the sides of the bed, and the bed sheets had a few marks on them. We stayed in the double room, the bed wasn't the comfiest and there was only one pillow each. Also, my partner is 6'4 so couldn't stretch out because of the panel at the end of the bed. My son (5) slept in the twin beds pushed together and our daughter was in the travel cot that was provided. They both slept absolutely fine. It stated on the ad that there was a BBQ but we never found it. I'm sure if we'd asked for one though, it would have been provided. There was plenty to do within a short distance of the site, our favourite was Morecombe seaside town which the kids loved and was only a 35 minute drive away. We would definitely return back to Pinecroft in the future!
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