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per nightCarol - Verified booking
My husband and I enjoyed our holidays away with Sykes and when he died three years ago, my daughter and I started going away on holiday together to a Sykes property at least twice or three times a year.
Cleanliness for us, is so important and we always book a property that has a rating of at least 4.8* Harbour Lodge had a good rating, so we were shocked when we walked into the lodge, opened the fridge freezer to find food still in the freezer compartment, the fridge itself very smelly. Then we opened the dishwasher which was full of crockery and cutlery. We needed to visit the bathroom after our journey and I was horrified when I lifted the toilet seat to see it had been used and not a nice sight at all! I went to flush the toilet, but the handle was falling off and wouldnât work so I took off the cistern top and managed to screw the handle back on. Even though I flushed, the paper wouldnât go down and there seemed to be some kind of blockage. We left the cistern to fill and carried on looking around, feeling very disillusioned. We couldnât locate a hairdryer and there were no usual niceties that we usually find in the cottages, like information guides of the area or games. Just a small selection of books and old DVDs. We read the small information folder for the property and it advised to ring the owners who lived on site at their farm, if we had any concerns. I spoke to the very nice gentleman owner and explained our problems and he said he would come over to see us, which he did. He said that he used to look after the properties himself, but since developing Parkinsonâs had handed the letting over to Sykes. He said he had rung Sykes and asked for cleaners to come out to the property and he also brought us a hairdryer. We waited on the bench outside and it wasnât long before a friendly lady and gentleman arrived to sort the toilet problem and I also pointed out all the dirt and fluff in one of the bedrooms, which clearly hadnât been cleaned. They lady emptied all the dishwasher and put away the crockery and the gentleman said he had cleared the toilet blockage and got us a new toilet brush and holder. They asked if there was anything else they could do, but we just wanted to unpack the car and put the kettle on for a well needed cuppa. We said our goodbyes and thanked them for coming out but maybe we should have said yes to their offer. My daughter opened the cutlery drawer to find a couple of spoons covered in mould and the more we inspected, the more dirt and dust we found. We actually considered getting back in the car and driving home! We were pleased that the water in the shower was nice and powerful even though the shower attachment was loose. We both had showers that night, but the following morning, the water was cold. I checked the water and heating control unit only to find the hot water, which should have been programmed to be on all day according to the blurb, had been switched off, but the central heating switch was on. I managed to change the settings and all was well with the hot water from then on, using the Boost facility if necessary. I really am not one to complain and have never had to in the past, but this experience spoiled our weekâs holiday and my daughter and I donât think we have the confidence to book with Sykes again. I feel sorry for the owners of the property, as Iâm sure they would have maintained it to a much higher standard themselves. They run a lovely little farm with such well cared for goats, ducks, chickens and guinea fowl to name a few and keep the grass nicely trimmed back and the surroundings well kept in general. I hope Sykes will take note of our experience and ensure that ALL properties are cleansed and kept to a high standard.
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Jane - Verified booking
Beautiful property in a beautiful area.
Due to it being new there are a few more things that are needed to make it perfect. Coffee machine supplied but not even 2 pods there so you can see which ones goes with that machine, theres just so many at the supermarket, we just dodnt know which one goes with that machine. Not even a salt and pepper pot, the cupboards were absolutely bare. We didn't realise we needed to take everything. There was a plate with some tea, coffee sachets, sugar sachets, 2 hot chocolate sachets and a couple of biscuits. We thought they would have some local products like scones, cream and jams as a meet and greet welcome gift, in the fridge there were a few small pots of milk. Let's face it, everyone who comes to Cornwall has a long drive there and it would be nice to have something there when you arrive. Very bare minimum kitchen utensils, could do with a masher for potatoes for example, due to being out of session a lot of places in the evening are closed so we cooked at the lodge. I think if they are going to continue to rent it out during the winter some more kitchen utensils are needed. We had a problem with the heating, they did try to fix it so for 3 nights we were freezing then on the last night it was fixed but went ro the extreme and it was like a sauna. There is no thermostat to control the heat, theres a hub but not even the staff new how to work it, so maybe an easier option would be better. There is no doubt that this is a top quality lodge, it just need tweaking. It looks brand new and it is truly beautiful, but things like the towels could be bigger and better quality to suit the lodge. There is even a wine cooler and a dishwasher (tablets supplied) but no spare bin bags or dish clothes. You don't go on holiday and thunk you need to buy theses things. No pillow protectors, could do with better quality pillows to be fair. Ironing board and iron. Somewhere to hang your washing, either in or outside. We asked for a clothes stand and they gave us one without a problem, they thought the washing machine was a dryer too, if it was we couldn't work it out. Maybe some instructions if it is. No Internet up in the lodge. We used up our data because we are too far away from the signal of the camp site so a booster up there would be great. I have my own business so I need Internet and it is advertised as having Internet just not in the lodge. Bins, very small bin in the kitchen. Could do with bins outside in a enclosed container to put your rubbish in and to be able to recycle better. You have to put your waist in your car and take it down to the main bins. We are not saying we wouldn't come back due to theses small tweaks, we are saying for the price of the lodge to bring it up to standard of the price you are paying. Staff very friendly and very beautiful location.
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Lorraine - Verified booking
We stayed at Devine Lodge, Callington in Cornwall after finding a last minute deal.
This was great for us as our motorhome had broken down the week before in Scotland and we didn't want to waste the second week of our holidays. We arrived early and we were advised that we could enter the property by the cleaning team, it had been left very clean and we really liked how all the crockery and cutlery had been put through the dishwasher for us to empty. The lodge had everything we needed and the double room had a comfortable bed. We took our own towels which was just as well as the ones left in the property weren't particularly clean. The property was nicely layed out and the lights on the balcony looked lovely on an evening. The welcome pack was extremely informative although we had to Google how to get the TV working and it kept randomly switching off. The internet was poor quality along with the TV signal however we spent little time at the property and made the most of our visit to Cornwall. Plenty to see and do. Each evening when we returned we were left without a parking space, it is advertised as having two, perhaps it would be a good idea to have this highlighted in the parking area. Our first evening we visited the on site pub which served a good selection of drinks although a little expensive. We decided to stay for a meal where I opted for the halloumi burger which was pleasant enough and my husband had the chicken Kiev which was served to him raw!! We only discovered this once he'd eaten some of it. Fortunately he wasn't ill. They apologized and refunded the money for his meal only. Each evening when we arrived back at the property we noticed a very strong smell of damp, we noticed this got a little better after having the heating on however the double bedroom was particularly bad where we noticed damp patches on the ceiling, we also noticed that the curtain tie backs were loose as was the bath panel. We hoped that these issues were due to it being the end of the summer season. This is a good location however I'd have been extremely disappointed if I'd paid full price and wouldn't recommend this accommodation to family or friends
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Caroline - Verified booking
This cottage was booked at very short notice due to Covid lockdowns at our planned destination.
Sykes staff were extremely helpful & efficient & we were delighted that our holiday was able to go ahead. Devine cottage was perfect for us to enjoy a relaxing week. The site was quiet & peaceful & central for days out. Itâs ideal for families & very dog friendly. It was lovely to sit out on the balcony, weather permitting & listen to the owls in the evening & woodpeckers of a morning. The very helpful reception staff advised us of pool accessibility & my daughter was very pleased that this facility was available to us. The lodge itself was comfortable & clean & the kitchen contained all the utensils we needed. We loved the decor & upside down layout. However, there was no hand soap & the only towels provided were two bath towels for three of us to share! I think this could have been down to the last minute booking though. Weâd definitely like to return & are pleased that Covid gave us the opportunity to explore an area that we wouldnât necessarily have chosen otherwise
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Kristen - Verified booking
Our stay at Rowan was absolutely perfect, there are no other words to describe it.
The lodge was comfortable, well equipped, warm and in the most beautiful surroundings. The fact that we could have our two dogs with us, who loved having the field opposite to play in (alongside the children) was invaluable. The manager of the lodges Michelle made contact prior to our arrival and couldnt have been more helpful to our needs, she even visited us shortly after our arrival to check we had everything we needed. We live locally and rented the lodge whilst we did some work on our newly purchased property, but we felt we would happily stay there again for a holiday as it was so lovely, peaceful and relaxing. We saw deer roaming past the lodge and grazing outside the window, as well as woodpeckers and foxes, which just added to the experience for us. A truly beautiful place to stay.
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