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per nightDenise - Verified booking
This lodge is actually a nice property.
However, there were several elements that resulted in our stay being less than satisfactory. The lodge itself had some things that did not seem to have been maintained properly. The plug on the bath broke after our first use, making the bath unusable. Whilst the owners did contact us about this, nothing was actually done. The taps on the sink in the bathroom were tight and using these resulted in unscrewing elements of the tap and slight dripping. The door handle on the en-suite is missing screws and came off. The oven door would not stay open meaning that cooking was hazardous as it required two of us to remove any item and even then, the door kept swinging shut. This resulted in our being unwilling to subsequently use this. The TV remote does not correspond with the symbols thereon which meant that we had to contact reception to find out how to get subtitles up. The hot tub is lovely in itself, however, we were unable to use this on the final evening as it had been refilled for the next clients and was not at temperature. This information was stated in the welcome book in the property but we did not know this before we arrived. We have stayed in several properties with hot tubs before, including two at Herons Brook, and this has never been an issue in the past. It is disappointing to book a property with this facility, only to find that it is not avaiable for one of the nights. This should be made clear on the listing for the property. Some of these points may seem trivial but the combination meant that our stay was not the excellent experience we have been used to in the past. We feel somewhat let down and are now reluctant to book again.
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Lizzie - Verified booking
I am a professional, middle aged, well travelled individual, and have much experience of hot tubs.
Whilst the lodge itself was pleasant and clean, unfortunately I came home a day early with appalling Hot Tub Rash, diagnosed by both a qualified Minor Injuires Nurse AND my GP, and have been placed on high dose, of strong antibiotics (Docycyline and Fucidin cream ) for a week. When I complained, I have been told Sykes Cottages take no responsibility and offer no good will gesture as this is a Health and Safety issue, and the owner wil be informed and take it from there. I have heard absolutely nothing, and am unable to get through to anyone in spite of sending photographs etc. SHOCKING! Hot tub rash occurs because of DIRTY WATER and POOR HYGIENE, and a lack of chlorine and chemical balance in the water. To add insult to injury, the Hot tub is actually out of use on the last day, as allegedly the water is changed and cleaned. Given my rash was developing, we left a day early, unsure of the exact cause at the time. Noone expects to pay a premium for a Hot Tub and have this experience. I STRONGLY ADVISE YOU THINK TWICE ABOUT BOOKING WITH SYKES COTTAGES AND THIS PROPERTY, AS THERE IS NO COMEBACK WHEN UNFIT FOR PURPOSE. APPARENTLY AN OWNER HAS TO ADMIT FAULT, AND THE POLICY OF THIS LODGE IS TO IGNORE YOU. DISGUSTING. SEE PHOTOS. I HAVE BEEN IN A TERRIBLE STATE FOR A WEEK. SYKES ALSO CHOOSE TO IGNORE ME AFTER THEIR INTIAL RESPONSE THAT IT IS A HEALTH AND SAFETY ISSUE, THUS CANNOT OFFER A GOODWILL GESTURE. AGAIN DISGUSTING. SEE PHOTOGRAPHS, AND DECIDE IF THIS IS WHAT YOU WISH TO RISK. WE WILL NEVER USE EITHER SERVICE AGAIN.
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Carl - Verified booking
Really great location for exploring Pembrokeshire.
Very spacious, well-appointed lodge. There were a few drawbacks: - to get to the lodge you have to walk past the main home entrance of the lodge owner; this wasnât a huge problem but didnât allow for any privacy for lodge guests and a little uncomfortable as it feels like youâre walking through someoneâs garden and worried about disturbing the owner when exiting the property/going to the car. - it was great to be able to take pets, but our room smelt a bit of dog. Perhaps unavoidable if dogs are allowed on premises. - the boiler was very temperamental, and we had only luke warm water in the main bedroom en suite. We should have spoken with owner but just used the main bathroom; this needs fixing. - the roads to and from the lodge are mostly B roads and many were severely water logged if not flooded. This comes with the lodge being rural but if youâve got a small sports car then you might want to borrow a car or go someone less rural! The owner left Welsh cakes and mince pies which were lovely and her communication with us was superb. The kitchen was really well stocked with pots, pans etc. and the kitchen being part of the living room area was brilliant for entertaining.
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Chris - Verified booking
Generally the cottage is good, with reasonable if not top notch facilities [eg would like a cottage for 4 to have a dishwasher].
Although perfectly clean, the need for updating and the amount of knick knacks meant it didnât quite feel that way and it smelt a little damp, not helped by how dark the cottage was - lots of windows but overgrown vegetation and covered verandah reduced the light. Good cooking equipment and beds comfortable. I was annoyed by the total lack of response to my text to the owners asking about return of items I had left behind [you get the number because they ask you to text them the day before you arrive. Returning the favour would have been helpful]. Sykes were totally useless on this too - the link to the form did not lead to a form, I couldnât find one anywhere, the live chat was closed and sent you to WhatsApp, the response there was infuriating [we have info for you, do you want it? Umm, yes, then nothing, then describe what youâve left, I did, then the response WhatsApp is closed, please use SMS. I gave up. Customer Service this is notâ¦]
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David - Verified booking
A very big thank you to the owners for making our stay a very pleasant one.
They have thought just about thought of everything that would make your stay a memorable experience from furnishings to whatever kitchen utensil you never knew you needed hidden away in the cupboards, and the enclosed veranda and garden for the dog. Also a big thank you for the unexpected Welsh cakes that turned up by the front door while we were out sightseeing with the dog on the first day! The only apology due is from my wife and I,for forgetting to clean out the fire grate and put our bag of collected dog poos into the waste! We are very sorry for that and hope you forgive us! We would definitely book again if travelling to Pembroke again.
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