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per nightDeborah - Verified booking
I hadn't wanted to post this review and have been waiting since 28th Dec 2024 after messaging again 3rd Jan and 10th Jan for a response from Sykes in hope of getting some reply.
We arrived at the property at 5.30pm on Christmas Eve, the property was cold on arrival, 2 of the thermostats were hanging off the radiators so no way of controlling the temperatures on those, on putting the tv on there wasn't any signal, and considering we wanted to spend Christmas relaxing watching tv it wasn't a good start. We phoned the owner who couldn't really help apart from phoning the site warden. The warden (Paul) came and spent a couple of hours but couldn't get it working, I felt bad for him after all it was late Christmas Eve, he said he would come back on Christmas morning. I decided to get everything ready for out Christmas dinner, the cooker was an absolute disgrace and everything was thick with grease, worse still no cleaning products to clean it with apart from wipes which I had bought. No roasting tin, baking trays full of food and grease and the cutlery in the drawer wasn't clean. I put everything in the dishwasher. The cupboards with the pans next to the cooker were also thick with grease. Armchair could do with a good clean. I know lots can be due to previous guests, however everything should be checked before guests arrive. It's not how we want to be spending Christmas Eve. Christmas morning Paul came again and had a mess about with the tv and discovered that the aerial box outside was swinging in the wind and full of rust and water, so he spent a while trying to get it sorted for us and eventually late lunchtime he did a temporary fix, it was a little hit and miss and for much of the time the signal would just drop which could've been weather related or the fact the aerial did need replacing/repairing. We didn't pay cheap for the lodge over the festive period and apart from us bringing our own things for Christmas there was no welcome pack or sign of Christmas in there and after reading previous reviews we were so looking forward to a relaxing Christmas, the start of the break was extremely stressful, I know having tv for some isn't the be all and end all but for us with our busy lives all we wanted to do was relax and watch it and it wasn't always possible. It's a shame as the place just needs a little tlc. Beds were comfy and the location was fantastic.
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Confirmed Guest - Verified booking
The location of the lodge is perfect. Quiet and a short walk to the amenities on the sea front of Kippford. The lodge is very well equipped with everything you need in the kitchen. Lovely thick bathroom towels. Washing machine and tumble dryer were useful, as was the outside washing line. Plenty of board games available too. The slight disappointment was the cleanliness. Very dusty in places, lots of dog hair on blankets and under furniture and a lot of cobwebs. The en-suite shower didn’t drain properly because the drain hole was full of hair. The windows were dirty and the grass needed cutting. The grass was cut during the week we were there but all the cuttings were left on the surface so we had no option but to walk through it which meant we had to sweep up constantly as it came inside. There was a brand new BBQ which was appreciated. The furniture is all a bit tired and in need a replacing. You could feel the springs on the king size bed. We walked from Kippford to Rockcliffe, a lovely walk some of which is uphill. There are a couple of pubs on the seafront in Kippford and a small cafe/shop which serves great coffe as well as other things. Kippford is a great base for visiting all the places to see in the area. Threave Gardens and Kircudbright are recommended. There are great beaches at Rockcliffe and Sandyhills.
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Hazel - Verified booking
The lodge was wonderful.
It's light, airey, very comfortable and the facilities available were way more than I expected. The open plan living area and kitchen had everything and more than I could have wanted with great views through the picture windows. I didn't use the patio equipment as I was there in December. It may have been bitterly cold outside but I was cosy inside. There was plenty of lighting in the bedroom, which makes a change to many other places I have stayed. The en-suite has a really good shower and a modern table top style sink. I liked that, not necessary but just gave that feeling of quality and style. Lashings of hot water. The bed was so comfy too and I slept really well as a result. The park is beautifully laid out on a steep hill meaning that the lodges are each in their own little spot with nearby ones being either above or below so there are neighbours but there is privacy. I loved the fact that there was a box of dog biscuits for the 4 legged residents! The whole experience was such a pleasant surprise. Would I book this lodge again. DEFINITELY!
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Jane - Verified booking
We were very disappointed with the place.
The photos on your website must be 10+ years out of date. This was not a true representation of the property and extremely misleading. We book cottages equally for outside space aswell as inside. The garden was NOT enclosed which is vital for us having a dog despite your write up saying it was. There is little view due to overgrown hedges. The larger garden was immensely overgrown and again you couldnt see it due to high hedges. The smaller garden next to the cottage was appalling it looked such a mess and the two little gates were pointless. The weeds on the path could easily be pulled out. There is rewilding and cant be bothered this sadly was the latter. Moss growing all along the decking rails and the picnic bench needs scraping off. Its such a shame because it could be beautiful but it was just so neglected. Inside was clean and tidy and comfortable apart from the sofa and only tepid water out of the shower heads so we had to use the hand held shower attachment to obtain hot water.
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Andrew Wallace - Verified booking
Booked with LHH Scotland for a holiday in the Black Isle in June/July 2021 and had a wonderful time - the weather this summer was a BIG bonus.
The property we used, Drummond Reach, was excellent and matched the property description on the LHH website. The property was clean, spacious and had everything we needed, even with Covid-19 restrictions in place. The location is quiet, but never too far from anywhere. Inverness, for example, was just 20 minutes from the door of the house to parking in the city centre. There was a fab wood just along the road to walk the dog, and the view over the Cromarty Firth was wonderful - day or night. Well, it was better at night as we watched the sun slowly sinking over the distant hills. The rooms within the property are all of a good size, and it was never crowded. The outside decking was wonderful to sit on, whether eating breakfast or an evening dinner. We would not hesitate to use this particular property or LHH Scotland again. Communication with LHH was excellent, and we had no problems with any descriptions or instructions provided in their emails.
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