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per nightRachael - Verified booking
Claife View Lodge - Ambleside 77 We stayed here for a weeks holiday in November 2018.
This was booked through Sykes Cottages as the lodge is privately owned. On arrival the lodge was freezing cold, the heating had not been on for days and it would have been nice and welcoming, to arrive to a warm lodge especially this time of year. The lodge did not appear to be very clean. The basics were fine; clean bedding, clean toilet and shower, and main floor areas ok. We moved the coffee table to make more space for our little baby and noticed the rug was quite stained and the part of the rug under the coffee table had not been hoovered for a while! We attempted to hoover ourselves but the hoover was pretty useless. The bathroom door handle was broken and we reported this 2 days after our arrival, and it was finally repaired the day before we went home. There wasnât much storage in the kitchen as the cupboards were all full of kitchen equipment (not sure it was all necessary!) so we stored stuff on top of the kitchen cupboards only to discover it was thick of dust and very greasy. We noticed that the extractor fan wasnât even connected to anything. Skirting boards were grubby especially near kitchen bin, so we cleaned this ourselves. (Who wants to clean while they are on holiday?!) There was lots of dirt and old sweets etc under both sofas. The shower screen leaked everytime you used the shower and the grout/sealant was mouldy in places. We found a hairball on top of bathroom cabinet and hairs/dust behind bathroom door. We found food smears on inside of curtains in living room, and inside of windows were covered in fingerprints. Decking area could do with a jet wash after the summer. We reported these issues to Sykes Cottages when informing them of the broken door handle. The cleaning team did visit the following day and cleaned the floors, removed hairs from behind door and left fresh towels but did not action the other issues. However, it did make us feel a little more comfortable about staying there the rest of our holiday. We had an ok holiday, the site is nice, clubhouse is canny, and the site is in a great location. However, this lodge needs a deep clean and a bit of TLC asap! Hopefully no one else will feel the way we felt while staying there, or have to do their own cleaning whilst on holiday, and that the owners of this lodge have dealt with all the issues we informed them of! Lastly, the third bedroom is quite small, with no cupboard space and is definetly a bedroom for children. I donât think the lodge is really suitable for 6 adults.
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Brian - Verified booking
The property was dusty in places There was no welcome pack No bins in the bathrooms.
There were two different codes for the barrier on the paper work from Sykes cottages and the number for the reception on the paper work wasnât for the site but for Sykes. The correct code was then confirmed from Sykes however when we went to the site it was a different code altogether. It didnât say on the paper work to book in at the reception but it was then clear when we went to reception to get the Wi-Fi code as this was not in a welcome pack in the property that they would have wanted us to go to reception. The main tv stopped working however on contacting Sykes maintenance came and sorted it. Good service. We highlighted with maintenance that in the main bathroom the mixer wouldnât stop with the water coming out of the shower, it came out of both the shower and the tap at the same time, so when doing your hair to get more power in the shower head you had to put you foot on the mixer. The plug in the basin in the main bathroom wouldnât stay down The handle of the shower mixer in the main bedroom comes off. Maintenance looked at these points and stated they would get these sorted for the next person.
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Tracey - Verified booking
A spacious and comfortable lodge.
A nice quiet area with good access to places of interest. Easy key collection and lots of equipment in the lodge to make the stay homely. Unfortunately the cleanliness was an issue. The floor had not be cleaned at all, within 5 minutes our socks were covered in dog hair and dirt. Never have we had to clean on arriving at a property. The floor and carpets were so dirty. There was remnants of a dog bone under the edge of the sofa and it was clear that large items had never been moved to clean. Lumps of hair and grit were hoovered up and I had to wipe all the window sills. The dust on the router had been there for weeks if not months, it was covered. Dog hair all over the leather sofa had to be cleaned before we could sit. Other issues we had were that the fire did not work, shower leaks lots of watet all over the floor in the main bathroom, you can see this is ongoing as the paint has gone brown on the skirting board. Freezer drawers all broken.
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Susan - Verified booking
We arrived at white cross bay after the designated check in time, but still had to wait over an hour to access our accomadation as cleaners were still busy.
This was not acceptable as we had a tired toddler in our party. When we did get in to our lodge we found it wasnât cleaned to a very good standard, cobwebs in the bedrooms, and under sofas had not been vacuumed, as were still dirty. Also there was six of us in our party, so we expected enough towels for us all, however this was not the case as there were no towels left in master bedroom, this was very disappointing, we asked at reception for extra towels but were told that they did not provide any linen for our lodge, so we had to go out and buy towels, this was very inconvenient. Beds in one of the twin rooms were very uncomfortable and the sheet provided on one bed was awful and not a proper sheet. We have booked with Sykes before and were pleased with our accomatation, but were disappointed this time so will think twice before booking again, especially for the price we paid.
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Helen - Verified booking
Generally very good property and location fantastic and wouldnât hesitate to recommend.
Just a few moans, some areas could do with a good clean. General update on accessories could wouldnât go a miss, and a bit more attention to detail. Little disappointed at no welcome pack, all off the properties weâve been in before all have these in, only a little thing but it does make a difference when the owners go over and above. Also, no information available on what there is to do in the area, again other properties weâve been in have anything like this readily available for if you need it, and also the instruction booklets for the electrical items in the property.
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