Porth Cove

Reviews (16)

• Rachael

  BUT.. A BIG BUT! See other reviews? We can't all be wrong? The house wasn't cleaned properly from previous guests. Again! At this price point of 2-5k a week? You want/expect a sort of luxury. Right? That isn't what we received unfortunately. These are NOT limited to ALL our issues. 2 brown ( poo ? ) stains on a towel I washed my face with. Absolutely vile! I keep replaying it. Why was it there in the first place & not thrown away? I had to use my own beach towel all week. I didn't tell my children or they'd of not used the others. Amongst so many other things I kept to myself. Hairs from other people & bits of toilet roll in the washer and door. I gagged. Plus it smelled. ( it needs sanitised so didn't use ). Coffee maker not working. We have this same one. Dish drainer had actual rust on the entire bottom. I said I wouldn't use it as I didn't want a u.t.i from placing cups on it. Wads of hairs in the Dyson and a dirty container from previous guests. ( didn't use ). No salt in shaker, but leftover salt inside it & still dirty. I wouldn't of used it at this point, but why was it there? Under the sofa & cabinets/drawers had food and bits in them. I.m.o one of the bits looked like a hard booger. Gross! Loads & loads of food/dust/hairs on the floorboards/atop doors and lights. Massive stain on the corner of sofa/chairs furniture and walls throughout. Stain/old mark on the sheets. Again.. Why was it put back on? It was very visible. Closet door didn't open properly & nearly broke from being stuck. Lamp stopped working in one of the bedrooms. Toilet in the downstairs shower room was going to snap off wall after 1 use. Before you come @ me, my husband was a certified plumber. ( didn't use ). Speaking of toilet, one toilet plunger ( didn't check the rest folks sorry as I couldn't stomach it), had water and toilet "bits" still inside it from the last guests. Nice touch. Buzzing noise all night. ( not the sauna ). Had to download Spotify to drown it out. You have nearly no service in the house either, nor can call out inside the house. Even on your 4g. I still don't understand that. Wifi is weak so said Spotify shut off every few. No Freeview for Sky Glass nor can you watch "Sky Glass" Whats the point as others previously also said? A normal t.v would suffice. The sofa smelled of actual man sweat. Why not Febreeze it at the very least? I honestly didn't sit on it as I felt so grossed out. If the state of this place was like this after day 1... Then I just kept thinking... What more is there unseen, ect? It made me feel sick. Am I the one in the wrong to expect better? Than so be it folks. So be it. I'm the one wrong. If you like cleanliness than this house isn't for you. I do expect better. I too have never written a poor review once in my life & dislike even having to do this. I feel I may have skipped this review if Sykes would of rectified my issues in some minimal way, ( have you spoke to Hannah they kept stating? I just kept repeating myself ). But they haven't reached out. So here we are. I do now feel others ( YOU ) & the owner of the property should see and know my honest review. Housekeeping did show up after I wrote my complaint. I did in fact try to ring the numbers given, but with zero answer. Once I finally got through, I went on the balcony to do so. As no service as if the house is nade of steel. I didn't get through. So, I wrote to Sykes. On my holiday. Daily I reckon. Fun! *sarcasm* After the initial few attemps and emails, Hannah the manager as I'm aware, from housekeeping arrived unannounced at NIGHT mind you. I was in the shower and with my poorly little one. Putting me in a quite uncomfortable situation. Asking my husband and myself to "show her the issues." What were the issues? My husband said he was so taken back and caught off gaurd that he barely even listened. He and I also wanted to enjoy our holiday & didn't try to ruin it by discussing issues in front of our children. So, he wasn't aware of all mine, and I his. If that makes sense? Again, it was awkward when she arrived and at night. We are on holiday, poorly children, and very tired. He was people pleasing by nodding & being polite he said. End of. He now in hindsight wished he would of told her to kindly leave. What more was there to do? Unannounced? Clean then & there? It was your housekeepings/managers fault. No? Plus the house needs updating. Clearly that is not housekeepings fault. But 100% the quality of the clean, and hygiene issues. I wasn't about to point it out to her. I find that rude as well. But rather write to Syke instead. I did so the ENTIRE WEEK of my holiday & also took/sent photo's. It exhausted me the back and forth to be perfectly honest. It took time from my holiday & my family. Thanks! Would they have cleaned then & there by chatting to housekeeping? Honestly, still perplexed by that bit. The back & forth of emails to resolve this + all the issues has ruined the holiday like I say & others, so see for yourself. I have recieved nothing than this review after arriving home 1 day ( nearly 2 now ) and nothing has even been attempted to be resolved nor replied to me. Again, the housekeeper showed. But what was I to do with that? Go see her in my poo stained towel? Then to come back and offer a clean? I mean... I wouldn't stay here again sadly. It is soooo unfortunate as it's in a lovely location. My child also said the house was dirty. "From the mouths of babes" they always say folks eh? Nor would I use Sykes again after this first and last time. Such a shame. As other reviews state. I'd stay in a hotel, or Airbnb.

• Marie

  Someone came and added chlorine but still didn't clean the tub. Scum around the tub and sand at bottom. Email sent to us to say shower before getting in, we hadn't been to the beach due to my husband's disabilities. Very dissatisfied. Sent an email and message and not even had a reply.

• Tessa

  There are not enough towel hooks or places to hang towels in bedrooms. No bath mats were provided, so we had to use hand towels. The hot water tap is great. The games and hot tub were a huge bonus! The Sky Glass TV was not connected to Sky, so we could not watch normal TV channels—we did not want the cinema or sports, but it was not connected at all to any normal TV channels. We could login to netflix BBC player etc but no way of getting normal channels. What is the point of having a sky glass TV when you cannot get sky? Recycling. When we got there the recycling bin was overflowing - this was not emptied on the Monday, we contacted Sykes and they advised that this service was not in place. The owners had no recycling collection service arranged. This is strange as it states in the property folder to put recycling in the bin. So the bin as full overflowing and no where to recycle. This is misinformation and not pretty when you arrive and there is rubbish all over the place!