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per nightKatarzyna - Verified booking
Reception feedback Reception on site - not pleasant and not willing to help.
I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!
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Cheryll - Verified booking
Wow what a find!
Weâre only from Plymouth but this little gem at St Annâs Chapel is wonderful. We stayed at No19 for a week with 5 adults and a child (aged 7). Itâs one of only a few with a hot tub and is beautifully decorated for a calm feel. The blankets were soft and cosy and the outside table and chairs are comfy for the balcony. What a view too! The sofas are very comfy with plenty of cushions and seats for us all. The kitchen has all of the amenities that you need (we found bowls and bits in the dishwasher) - it was all there! We took tea towels, kitchen roll and tin foil as these bits always help on a holiday. There was tea towels there, dishwasher tabs and liquid. There was sugar and coffee sachets and a fridge with a box freezer which was helpful. There is 3 bedrooms and 2 bathrooms. All of the beds are comfy. The double bed was so cosy with extra blankets, a mattress topper and extra pillows. Plenty of space for hanging clothes and drawers for folded clothes if needed. En suite had a bath and shower (bit fiddly to get nice temp water - but part of the fun). Both bathrooms had radiators to warm your towels and both were spotlessly clean. There was clear instructions for the hot tub and water and phone numbers in case of issues (not needed). The site has parking near to the lodge, and there are a few steps to go up and down to access the property but all have bannisters. The site has a pool, bar, restaurant and an emergency holiday shop (milk, crisps, bread, pool noodle). Excellent facilities and a wonderful lodge. Thank you.
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Emma - Verified booking
This was our first time in Cornwall so we were really excited to stay in number 39.
It is a really quiet, peaceful, safe place. In a great location, lots of space, clean and tidy. Fab facilities - most appliances seemed new. DVD player and dvds brilliant for the evening. Our children loved the fudge/shortbread/harribo gifts. Plenty of towels, and plenty of cleaning products too. There were some things that I felt i needed to mention: A long handle sweeping brush and a vacuum cleaner would be useful (especially the vac if pets stay) Instruction manual for warm water, shower, washer, leaving the property (what is required regarding bedding and towels), site facilities etc.. would be useful. New shower as the current one is not very powerful. Colander in the cupboard needs a good wash as it looks mouldy. One of the chairs needs fixing as one of the bars kept popping out and the table needs tightening up. The bedrooms are damp - bedding feels damp/cold every night, clothing feels damp and smells musty. We left the windows on the latch to help with condensation but nothing really worked. Wardrobes smell really musty so we couldnât use them. Unfortunately we had to leave a night early as the dampness set off one of my childrenâs and husbands asthma. So we felt it best to leave early to ease the asthma cough/breathlessness. Apart from the dampness we had a lovely stay.
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Louise - Verified booking
The bungalow is very well equipped for holiday stays, lots of kitchen items, cleaning products and overall very comfortable and homely.
The downfall is the bathroom, both my girls were looking forward to having soaks in the bath (only a shower at home currently), but the bath takes a considerable amount of time to fill with the hot water only lasting for approx 1 minute before this stops. We called the owner to be told this was normal and the shower was electric so to use this instead, however the shower jumped from extreme hot temperatures to freezing cold regardless of the settings used. The TV had low or poor signal the whole time, which prevented us from watching any other channel than BBC 1 without it cutting out all together or looking at a black screen every few seconds. The bungalow is a great base for families to explore Cornwall, and situated in a lovely spot for children to play on the play area, whilst always being in eyes view. With a few adjustments this would be perfect for all to enjoy. We booked for the week so the lack of shower & bath really affected our enjoyment of the bungalow.
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Elizabeth - Verified booking
The lodge was extremely comfortable and had every utensil required in the kitchen.
It was very clean and well looked after. The only downside to the facilities was the water temperatures in the hot tub and the ensuite shower attached to the double bedroom. The hot tub water temperature was either too cold or too hot to use it most of the time. The temperature ranged from 23 degrees to scolding hot at 41/42 degrees and could have caused serious injury to a child if they entered before the parent checked. It needs some IMMEDIATE ATTENTION from a qualified engineer The water in the en-suite shower was also too hot to stand under and adding cold water from the tap just made it go far too cold to use. We were very disappointed that we hardly used the hot tub because this was one of the main reasons we booked this lodge. Some blackout blinds are required in the bedrooms to block out the external site lights. We would go back to the lodge again if we were given assurances that the water temperatures had been rectified.
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