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per nightMoira - Verified booking
I have written quite a long review, so accept it would have to be edited for publication The Lawson family has just enjoyed a long weekend in The New House ,in a very rural part of Cumbria.
Take the advice of Sykes Cottages and donât arrive without that essential bottle of milk, as you canât just pop out to the shops. The house is very spacious and comfortable, with plenty of room for a family of 9 adults, as we are. The main living, cooking and recreational area is open plan and most attractive, leading out to a furnished patio, within extensive and beautiful gardens. The kitchen is well equipped for self catering, which we mainly did, but we also enjoyed a very high quality and reasonably priced dinner at athe Crossings, about 20 minutes away. All the bedrooms and bathrooms are upstairs, quite a long and steep climb to be expected in this high ceilinged property. There is a downstairs toilet and utility room with an extra fridge freezer for all those provisions. There are empty cupboards in the kitchen for other groceries. For anyone wishing to be away from the biz of the family room, there is another attractive and comfortable sitting room, leading through to a library, with its extensive and eclectic collections of books. There is also a small, formal dining room, which we didnât even think of using, as the large (very covetable) table in the family room accommodated us perfectly. From the house there is a fabulous panoramic view for miles around, totally unspoiled by any modern intrusions, pylons, etc., giving a wide open feel to the hilltop house. It is set in a truly historic landscape, with the 4th century Bewcastle Cross, all 15 feet of it carved beautifully in sandstone, to be found at the bottom of the hill. A special exhibition, housed within the churchyard, is well worth a visit. A visit to Birdoswald Roman fort is a must. A huge amount of excavation has been done, and a fine exhibition and cafe all make for a great visit, ideal for Wall enthusiasts, like us. The New House is advertised as a family home, and it certainly has that feel, not at all a sterile holiday let. However, we felt the, to us, rather off colour cartoons in the main bathroom would not be to the taste of many renters. Probably because of its remote position, the WiFi was quite patchy. These two comments apart, our family would highly recommend this lovely house and setting to any prospective customers, particularly anyone seeking peace and quiet. And it was a lovely place for celebrating our 60 th wedding anniversary, the diamond geezers as we became known! Moira Lawson
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Jane - Verified booking
Over all my experience at New House, Brampton was very disappointing.
To start with I was a bit concerned when I discovered after booking that the house keeping bond was payable to the property owner not Sykes Cottages. My concern was well founded. After paying the bond, 8 days before the start of the holiday, we struggled to make any further contact with the owner, Mr Barrington, and I had to speak to Sykes to contact him on our behalf, whereupon he did eventually manage to send the arrival details and the key safe code to us - just 36 hours before our arrival and after a full week of procrastination on his part. After departing New House on the 13th December it took until the 30th of December and 5 further phone calls to Sykes to have the good housekeeping bond finally repaid. Sykes have been extremely supportive. I think without their help I could be still waiting for my money and I am very grateful for their help with this. The property itself is âtiredâ and we found it cold. The windows need cleaning, the settees in the main room are grubby. There are far too many grotty table mats, chipped pots and worn out 'no longer' non-stick pan and oven trays. It appears nothing old has ever been thrown away. The cutlery is an eclectic collection of bits and bobs. The fridge and freezer have seen better days and the cooker is very worn and was far cleaner when we left than on our arrival, especially the oven which we cleaned before using. The beds were uncomfortable and too well used. Out of 3 showers 1 leaked, one was either excessively hot or excessively cold with nothing in between, the 3rd was okay. On a positive note Mr Barrington is very generous with his toilet rolls. The small sitting room and dining room are elegant but they accommodate only 5 or 6 people, as a party of 8 adults we did not use them. The property is remote, big and spacious and the views are lovely. But this is not nearly enough to compensate. It is fair to say that the inability to contact Mr. Barrington and the irritation it caused spoiled our holiday as much as the other negatives which are also significant.
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John - Verified booking
We were extremely pleased that Sykes were able to work with the property manager/owner to address a few concerns we had, prior to our stay, based on the feedback from previous customers.
These related to the seating (a beautiful new sofa was delivered just before our start date), cleanliness (which was addressed) and a fuel alarm issue (the reasons for which were investigated and explained to us as an isolated incident). So well done to all concerned for resolving these concerns prior to our holiday. The one thing I need to mention (not a complaint but it needs addressing soon) is that there were signs of some water ingression in one of the upstairs en-suites (the one with the glass roof). The ceiling above the door is black in parts and there's some flaking paint. It only rained properly once during our stay but some water came through the ceiling and puddled on the floor, so we put a bucket and towel underneath to catch the drips. The grout in the floor tiles looks like it has been previously washed away in the affected area, which means the water would have seeped under the floor tiles and (possibly) through to the downstairs en-suite if it had rained persistently (and if we hadn't been in the house at the time and spotted it). I can't see any previous published reports of this issue amongst the customer feedback, so I don't know whether the owner knows about it. But I would hope that the property management company has spotted it because the signs are so obvious (whether its raining at the time or not). Maybe the work has already been scheduled, but in that case customers should be forewarned and know what to do if it rains. We hope the property manager/owner will rectify this problem soon, before it turns into a much bigger issue. This didn't really impact our holiday though, other than during the 2 minutes it took us to find the bucket, so we've given the holiday full marks anyway because of the numerous positive aspects - the location, the stunning property itself and the breath-taking views which we were particularly sad to leave behind (the welcome pack was a very nice surprise too). Overall, many thanks for a great holiday that my family will never forget.
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Allen - Verified booking
We had a great week staying at Gillside as a base for exploring the Lake District.
There was only a few issues that prevented it being excellent. It hadnât been cleaned to a high enough standard for us. When we arrived the rubbish was piled around the full bin outside. It was never collected during our stay. When I enquired I was told this was because the council couldnât access the property as the road was closed?! The washing machine, tumble dryer and dishwasher filters hadnât been cleaned out before we used them. There were cupboards and floors that had residual crumbs/mess. When we arrived on the Saturday there was a note to tell us not to use one of the ensuite showers because it was leaking into the room below, which was visible. We had to leave the key in the key safe if we went out to allow a plumber access. He came on the Monday while we were out and it looked like he had resealed the shower tray. The note was still there with no update, so we had to ring to see whether we could use the shower next day or not. We could and there was no further issues. We also had an unexpected visit from another plumber who wanted to inspect the mould in a different bathroom as he had fitted the bathroom. He took photos and left. There was a lack of space in all the bedrooms but we managed. On the plus side, the view from the property was spectacular and the kitchen was well stocked with cutlery, crockery and equipment to make meals. The broken sofa that had been mentioned in previous reviews had been replaced, so we had plenty of seats to sit on. The beds were comfortable and the underfloor heating worked although we couldnât figure out how to change the actual time on the individual controls. The gardens were in full bloom and obviously well looked after.
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Joanne - Verified booking
New House was perfect for celebrating my birthday with family and friends.
Fantastic property, well presented with lots of character, it felt like home with photos and personal items not too fussy but better than being sterile and was very comfortable and relaxing. Kitchen was well equipped and included everything we needed. Bedrooms were clean and beds very comfortable. Plenty of room for all my family and friends to be together or do their own thing and the views were spectacular. It may be a little off the beaten path but worth it; wether you go walking or running or just want a relaxing time New House was perfect. It was an excellent base to use to visit local places of interest such as Hadrians Wall, Carlisle, Gretna Green and you soon get to recognise the surrounding area and villages. The local Bewcastle Church and Cross is worth a walk to clear your head after celebrations and is around 1 1/2 miles away. A local traffic jam is a herd of sheep or cows coming towards you which is a novelty but different to my usual commute and the memory will make me smile. My family and friends all enjoyed their visit over the week and confirmed what a good idea it was to do this. The house made the celebrations and Ross had thought of everything except a hair dryer, we couldnât find one anywhere but anything else you thought of was there! The heating isnât like your CH st home and it took some getting used to but thatâs part of the charm and the log burners were a great focal point and additional heat source. First time we have used Sykes but will be doing it again. Fabulous time highly recommend New House.
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