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per nightAndrew - Verified booking
Its Day We were greeted with dirty fridge handle not sanitised under government guide lines, Handle come off the bathroom door fell on one of my parents foot, @nd day the en-suite handle came off not fitted correctly.
... Front bedroom to the right as you look at the property My sister and law and brother brought to my attention Black human hair in the bed the sheets had to be washed.. Disappointed in the standard we paid for. We ended up cleaning throughout the property to make sure we were happy to stay . 4th day.. The house was woken up with what we thought was vibrating pipes through the property..Unbreathable noise deafening we vacated the property.and myself and my brother released that the adjoining property was undertaking major structural works to the front, I had a chat with the builders who were very polite and they explained that they would be done by lunch with the noise. This was not the case it went on throughout the rest of the week. The noise was a SDS masonry vibrating machine removing house bricks to install new open plan window/patio. We found the sound unbearable and we were unable to stay at the property during the day to rest and enjoy the stay. We thought the communication between the to property is poor not con considering our stay, Notice would of been welcomed, I understand that people need to work but in this case No excuse on the owners part, If we had notice we could of stayed in a different property.. Not enjoyable holiday. In regards to feedback in the house log i removed this out of the family sight has he family all wanted to leave feedback separately.. I avoided this as i feel it would put people off and the sanitisation would be damming. I hope you pass the feed back on please to the owners.
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A - Verified booking
Wifi, although advertised as available, was non secured and would not connect anyway.
Not really a problem for us, but might be for others who may need it. There is a very noisy main road just below the property, the noise from which is quite invasive by day when outside or if windows are open. However it dissipates at night. Having said that, the woodland location and seclusion is perfect for those who enjoy walking and wildlife (we saw deer rutting, a fox, rabbits, birds of prey and squirrels from the house, and were serenaded by an owl (Little Owl?) most nights. There are numerous walks from the door, or further afield. The cottage itself is very warm and cosy, with plenty of wood for the fire/woodburer and piping hot water. We were only contacted twice by the caretaker, once to make sure we had arrived and were happy, and once just before we left to give us leaving details. Other than that we were left to our own devices. Just as we like. There were not reams of rules and regulations as is sometime the case at holiday cottages, so we instantly felt at home. Just one or two niggles : the upstairs loo takes an age to refill and the upstair shower head is "lazy" and wont stay upright. Perhaps a mirror over the basin would be better for those who wet shave. As a cottage in which to recharge the batteries it is perfect and had the desired effect.
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Peter - Verified booking
The house was a beautiful location and we loved it.
However on arrival there was a very strong smell of oil which made everything taste of oil and was very unpleasant for 2 days and probably not good for the health. We couldn't spend time relaxing downstairs and eating was not an option unless we wanted to taste anything other than oil. Ironically I had asked for the aroma sticks to be removed as we have an extremely sensitive sense of smell. Angie Brown was very helpful in getting out an engineer within the evening of the second day of our stay. The smell started to subside after that but it was a while before it disappeared although we could sometimes smell it when we returned after a day out. I appreciate that these things happen but I understand that this had been known about for 2 weeks and yet we still had to get an engineer out who spent at least an hour on it. For such a lovely place this didn't give us a good start. The surroundings were lovely and generally peaceful. We would come again if there was no repeat of the oil leak.
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Tammie - Verified booking
This property is very difficult to find!
I think it would be helpful to give people specific information about looking out for an uphill driveway up to the Property, as it is hidden from the main road. It took us nearly 20 minutes to find it after going up and down the same road several times. As the roads are so narrow around the property, this would have been quite stressful for a less confident driver. Other than this, I think this is a lovely property and the views are just stunning across Minehead and part of Dunster. There are many steep hills around this property, so I would only recommend it for people with good mobility. It would be extremely difficult to push a wheelchair or buggy around the Immediate area of the property, but if you are going everywhere in the car then itâs suitable for everybody. We had a lovely week with our dog and children and I would have no reservation about booking this property in the future.
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Roger - Verified booking
The property was beautiful and even better than the photos depicted.
The housekeeper, Beata, who we called a week in advance of our stay was very helpful and confirmed that the Courtyard annexe would be prepared for my elderly mother to stay in so she could avoid the stairs. We were very impressed with the cleanliness and the thoughtful provision of all essentials, milk, water, tea and coffee, washing up and cleaning products. Only small niggle was Mum having to clean up some kind of bugs in the Annexe bathroom daily, and I see that this has been mentioned previously by a client who stayed there. The driveway entrance is very tight and on a sharp angle, might be difficult for anyone with a larger car. Overall we had a very comfortable stay with stunning views over Minehead and the bay. The visitor book is full of good reviews, and we added ours.
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