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per nightRebecca - Verified booking
We had been very much looking forward to our trip having been to this part of Cornwall Wall many times before.
When we arrived after a 4 hr drive. The worktops in the kitchen dirtys and all the dining table also dirty. I though ok these are minor things there was cleaning items there i'll wash everything down. We dropped our things off as it was a sunny day. The rain came in we got soaked. Came back to have a shower no hot water. Thought brilliant. There was a john bray booklet in property after ring many numbers we finally got one that worked , well the gentleman said please text me. So we explained we had no water. Was asked to leave property while it was fixed. I contacted them a few hrs later as we had heard nothing. It had been fixed so after been sat in soaking wet clothes for 2 hrs we went back to get a note left from maintenance it would take a further 2 hrs for the water to warm up. This is absolutely not what you expect. 4 hrs in soaking wet clothes to wait for a shower. Then we finally at 9.30pm got into the shower and it flooded with 1 min of being on. We didn't phone maintenance as to be honest we just couldn't be bothered after it took 4 hrs the last time and it was a Saturday night and we were meant to be on holiday. The outside light hardly even worked and wasn't bright enough for the location of the proprty anyone elderly woukd habe struggked if they also had taken a dog. Then the following day tried to wash our dogs with outside shower this also didn't work and looked like it hadn't for a long time. We had stayed in a John bray cottage at Christmas in padstow Town which was absolutely wonderful we had so many lovely touches left for us. This property how ever did not live up to the pictures or standards of that. The halls in the main bedroom had cracks all over them and so did all the hallway walls and walls in living room the whole length where radiator is. John bray contacted us when we arrived home and I explained everything with them. I also contacted Sykes cottages who didn't want to know and offered us no refund. They said we should have contacted house keeping to come and clean the property again for us and also would have sent a plumber out. To be completely honest it took 4 hrs to fix the boiler we were completely fed up and why should we be contacting them when 1 the property should of been clean and 2 should surely check all facilities work before advertising them as so. What made matter worse after I had made my complaints to John bray and skyes I went on the review pay to make a review and they same comment had been made by someone who had stayed in the property one month earlier so they obviously took my £400 for a 3 night stay in early March and didn't bother fixing any of the issues. I would absolutely not book with Sykes cottages again. The accomodation was in a fairly remote place with several cottages around ours which we didn't mind this at all as we visit the area 5/6times a year. And perfect for the things we do but the pictures don't show a true reflection of property. And if you happy ringing multiple times to get thing fixed that's ok but we were not as we tried to enjoy our holiday so stay out as much as possible. For the price we paid in March there were many nicer property's which was a shame .
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Shelly - Verified booking
The property advertised there was a baby gate, this was not usable as it didnât close so we asked the property manager if they could tighten the gate bolts to make it close or provide an adjustable spanner so we could do it.
When discussed with the owners we were advised this couldnât be closed as the banister post was not strong enough to hold the gate and this has never been a problem in 5 years, however it was a problem now and needed resolving but we were met with some resistance on this - not the most helpful of property owners on this matter, lady was very apologetic and tried to think of a resolution and seemed to appreciate our feedback however husband was a little confrontational and resistant to resolve, even said he didnât see what the problem was if I was in the property with my child. I was advised as a solution that there were some reusable cable ties in the drawer and these had been used before - so it obviously had been a problem before. However on investigation, these were sandwich bag ties which were no longer than an inch long and the gap was probably 5 inches round, plus these would never have been strong enough to hold even if long enough. My worry would be if the bannister post isnât strong enough to hold a stair gate - 1 why is it there and 2, is the bannister strong enough to serve purpose if this is the case, a huge safety red flag in my opinion. Safety measures should not be advertised, let alone provided if they are unusable as a safety measure. I was asked to find something at the cottage to tie it closed with or buy something and would be reimbursed. We had to use oven gloves to tie it closed for the duration of our stay - I wouldnât have booked this cottage should I have known there was no way of keeping my child safely away from the stairs. On first glance the cottage seemed nice and clean, smelling strongly of bleach on arrival. However we later found the floor in the lounge to be sandy, the sofa covered in dog hair and once the smell of bleach faded it smelt quite strongly of damp. Whilst I appreciate it is a dog friendly cottage I would still expect it to be clean. The walls in the master bedroom were covered in faint mould marks which have obviously been wiped and the mattress in the master bedroom is in need of replacement as it dips heavily making it very uncomfortable. Internet was terrible with little signal and the instruction manual could do with instructions of how to use the TV as it took some figuring out. The property also needs more normal drinking glasses as there are only two in the property yet it sleeps 5, there are lots of wine glasses and champagne flutes which are not suitable. Would also recommend plastic plates / bowls and cups for smaller children. However there were adequate cleaning facilities provided when needed, tea, milk, biscuits, washing up Iiquid and dishwasher tablets let which was helpful. Location is great, and car park right next door is really good value at £6 for 24 hrs.
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Susan - Verified booking
I have stayed at this property twice before - last time was last Summer, so it follows that I am generally positive about it.
It remains a very well situated property with good facilities including a lovely and well equipped kitchen and small outdoor patio which is pleasant to sit in. The linens - towels, bedding etc provided are generous and good quality. The layout of the property and way it has been furnished mean it would be best suited to a family - ie a couple with children - as the main bedroom is lovely but the two other bedrooms are very small and not well suited to adult occupants - for eg neither of the smaller bedrooms have any bedside table or reading light and you have to get out of bed to switch off the overhead light. Nor is there any wardrobe or place to hang clothes on the smaller rooms other than sharing the wardrobe in the main bedroom. It was disappointing to see that issues raised last time we stayed remain unresolved a year later. In particular, the property details indicate that a spare set of keys is located in the property. As per last year, they are missing and a single set of keys to front and back door only provided - during our stay last time the contact was unable to resolve this issue during our stay and we were told the previous occupant must have lost/taken the keys. We did not bother to try and raise the same issue again this year. Even for a single family stay, it is inconvenient for members not to be able to leave the property separately without locking the others in or not having a set of keys. The child stair gate is not a removable one and is affixed to the bottom stair in a way which impedes access to the bottom tread and is a real tripping hazard for, in particular, the elderly or children. I have never stayed in a property where the stair gate has not been fitted to be integral with the stair tread in this way. I did feel that this year the property was not as well maintained as previously. In particular, there were several dirty dishes in the cupboard, the oven was pretty grimy and the property decor was looking a bit shabby in places. Leaving time is 9am and check in a late 5pm, which is said to be due to the necessity of Covid deep cleansing procedures and, while the property was adequately clean (apart from oven etc) there certainly hadn't been anything like deep cleaning going on! That said, we enjoyed our stay in Wadebridge and the price was reasonable for location, facilities and season. It would just be a shame if further deterioration was allowed to such a nice rental.
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Julie - Verified booking
Driftwood needs a really good clean , on first look it's fine but when you stay you see that there is dust everywhere the ornaments and such need a good dusting .
The patio could do with a blast clean . The garden furniture could do with a scrub to get rid of all the spiderwebs . The living room carpet is full of stain marks . The cushions on the sofas were covered in marks and black dog hairs look like they need replacing . We would have had a restful time in polzeath but for the fact that there were a number of major building works happening resulting in a rude awakening from 7 am onwards , exceptionally loud scaffolding clangs and digging machinery, drilling etc . On arrival we had a double bed made up in a room that wasn't quite large enough for a double bed . It was placed against a wall resulting in a difficult scramble for one of the occupants to get out of bed should the need arise during the night . We had to unmake the bed and make up a bed in the other room. This first room would have been fine for children but not for us as we are over 65 years of age . A little thought on the caretakers behalf should have realised we were an adult couple with out children and both needed to extricate the bed from both sides . We have stayed in previous Sykes cottages and have in fact booked a further one for later this year on each occasion there have been complimentary items for the family . Not expensive things but a small bottle of milk and a couple of teabags for arrival. There was absolutely nothing at all we had to go to the shops to get some before we had even unpacked after an 8 hour journey this would have been most welcome . Furthermore when asked to leave the residence clean , there wasn't anything under the sink as far as cleaning products go to do this with apart from a cloth and brush . A bottle of some sort of all over cleaning product would have been useful. Overall not quite up to standard or worth the money . If this had been our first Sykes booking it would have been our last I'm afraid .
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Rachel - Verified booking
We had a lovely visit to Cornwall.
This was our first holiday as a new family with our 16month old. Wadebridge was a great base to explore and we were blessed with good weather. There were so many fun activities and great places to take our son. We were very grateful that the high chair and travel cot were set up for our arrival making it easy to set up for bedtime after a long 7.5 hour drive. The cottage was lovely and cosy and felt safe with a toddler who Is into everything! The only negative points we experienced were that the cottage was frugal with basics such as only one roll of toilet roll, minimal hand wash, one bin bag, 2 dishwasher tablets. We had to purchase all these basics extra and with the price of the stay for a week I would have expected these to be included. Cleaniness wasnât pristine. There was a half chewed dog chew on the floor that our son found and picked up (directly into his mouth as an inquisitive toddler) and the toilet bowl was impacted with toilet roll when we arrived. The master bedroom was very well decorated but the bed was very uncomfortable for us which was made worse due to the uneven floor in the bedroom thus the bed leaned to one side. We didnât sleep well all week. We still enjoyed our stay but I wanted to leave this feedback to improve future stays.
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