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per nightKathryn - Verified booking
While this property is very nice, well positioned and nicely furnished there are several issues of which have affected our stay and need addressing as a matter of urgency.
The bed in my granddaughterâs bed had been held together with rubber bands which broke when she sat on it. I appreciate that after 2 days it was replaced by a folding bed with the mattress on it, no apology or explanation was given as to why the bed had been left in a poor state of repair was received. The decking is rotten in many areas and dangerous in a few (I have taken photos) with the wood collapsing in a number of areas causing rusty nails to be exposed and creating trip hazards, in one area it is obvious that the decking has collapsed and rather than repairing it properly it has been botched leaving the decking at an angle thus creating a trip hazard for elderly guests, the banister around the decking is completely rotten in a few places meaning it is not attached to the uprights again this is dangerous and I believe a health and safety issue . The hinges to flaps on the balcony table are broken and sharp, I assume the owners are aware of this as the flaps are held on with bungie cord. There are broken and missing tiles in the main bathroom with sharp edges, and there is no pull cord meaning that this light is permanently on. Many taps are loose throughout the property and cupboard doors not properly attached as well as broken and damaged crockery and glasses on the shelves and in the cupboards, the bent front door key mentioned by a guest in september 22 is still present in the accomodation and as mentioned by these guests no hand soap or cleaning products are available just empty bottles. One of the bed side lights in the annex cannot be plugged in as the flex does not reach the socket, this has been mentioned by previous guests but never remedied. The advice book in the annex gives a contact number for emergency contact, I contacted this number when the day bed broke, the couple who I contacted were surprised as they sold surfs edge 13 years ago, this I feel is an indication of the lack of care which the property is afforded by the current company which owns it. The property is in serious need of love and care before a guest is injured.
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Richard - Verified booking
'This is a nice house in a good location with a limited view of the sea.
It is well furnished, for the most part and has some lovely artwork (and mirrors). The heating is good and the WiFi works well. The house is advertised as accommodating twelve people. The dining table, however, seats only eight. It should be made clear that there is nowhere in the house that twelve people can sit together to enjoy a meal. The controls markings on the cooker were illegible / worn away. Even using the instruction booklet, it was very difficult to know how to use it. We had no idea what temperature the oven was at when we were cooking. The baking/roasting tray was filthy and needed extensive, thorough cleansing before we could use it. Some of the glasses were clean; most were not and some appeared not to have been washed for some time.. There was no steamer for vegetables: we had to improvise with a sieve. There were no tongs for cooking (e.g. sausages). The bedside light in the annexe barely reaches wall socket and we had to improvise. The hair drier plug was missing a pin. One set of front door key were bent and did not fit into the lock. There was almost no washing up liquid and there were no dishwasher tablets, or cloths for wiping surfaces. There was no hand soap in the bathrooms or kitchens'.
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Liane - Verified booking
We all had a lovely time at Surf's Edge.
We use to stay here years ago before the previous owners sold it. Saw it was back on as a holiday rental and decided to book it for my brother's surprise birthday. There is some room for improvement. We were surprised to find somethings haven't changed.e.g bedframes, the black metal one in the main bedroom, could probably be replaced as the main support beam underneath is bent. Also the oven, half of the temperature numbers have been rubbed off plus steam escapes from the top of the main oven door. The property could probably do with some new windows, there are missing/ broken handles and the window in the single room upstairs there's a small gap between the window sash and the frame, where the wind whistles through. Cleanliness of surf's Edge was okay but there where quite a few large cobwebs, we also had to continually wash mugs and glasses before use, think the dishwasher needs it's filters cleaning.
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Mary-Jane - Verified booking
We tried reached out at the start of our stay and were promised you would contact us about the horrendous parking situation.
The fact that the property is surrounded by construction and demolition not 'building works' The constant deliveries of concrete and removal of hardcore 3 inches from our dissented parking place while your defender not only blocks the view from kitchen but took safe comfortable place. You were arriving for a 2 week stay as we were forced to leave by 09.30 am We vacated and still no contact. Without a doubt you can see and hear from your neighbours who stressed concerns for our stressful stay. My husband left after 2 days however myself and our 2 sons had no choice but to stay I look forward to a refund and have successfully opened a case with our vacation company. Its disgraceful you charged full rates with the knowledge of the building sites that surround your holiday let We have the more accurate views from each window and videos of noise levels which start at 6 am in the morning
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Gwen - Verified booking
Ideal location very close to beach and spar shop so ideal for those who like surfing.
Would have liked some leaflets in the property of local places to visit although still being winter places would still be closed for the season. Ideal for those who like walking as public foot path starts just a few yards away and offers wonderful views across the beach. Ample parking for one car at front of property. Access along a rough track with lots of huge pot holes which someone ought to fill in however it stops anyone racing along there so with children that is a good thing. There is a small shallow stream outside the property only a few inches deep but our kids couldn't resist getting wet feet every time they went near it All in all enjoyed it and owners kept in touch with the occasional text message and were very nice. Unfortunately I had no signal on my mobile in the area and had to go outside the village if I needed to use my phone. Would I go again? Certainly.
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