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£77
per nightKaren - Verified booking
Altogether disappointing.
This is a reflection on the overall presentation, comfort, and value of the property as well as the lack of assistance from the Sykes customer services team, who were less than helpful during our stay. Firstly, the dishwasher top tray is broken and looks like it has been for some time, without being addressed. Everything comes crashing down if you try to pull out the top tray to put dishes in it as the main support on the left hand side has completely come away. The bathroom is quite shabby and is in need of a good lick of durable bathroom paint throughout. There is also no proper shower head that you can actually stand under and get a decent shower, only a hand spray mounted on the wall which is actually meant for cleaning the bath. The quilts on the beds in the twin room are not very comfortable and are just cheap wadding inside a translucent nylon sheath. The duvet covers on these quilts don't have fastenings and so therefore tend to ride up away from the inner quilt. More importantly, there is a lot of mis-representation around the provision of towels. The confirmation I received after booking said that the majority of properties have towels and linens provided, however there were no towels at the property. Sykes also send as a reminder, a list of items you might need during your stay, and towels don't even make an appearance on that list, although a picnic basket does (go figure!). I even spoke to Sykes before departure and verified the need for a tea towel which they recommend, and at no point did they even care to mention that as well as a tea towel, we also needed to bring bath towels! Would have been quite a simple and helpful tip. I called Sykes on arrival about this and despite them confirming quite abruptly that no towels were provided at the property, it seems to be at odds with a notice on the dining table that before your departure, you are meant to deposit your bed linens AND TOWELS in the linen bag provided ready for laundering! How does this even make any sense if no towels are meant to be provided? Sykes had no answer for this and promised to get back to me but never did for the duration of the week. Also, be aware that no toilet rolls are provided and there is nothing to wash individual dishes with by hand in the kitchen sink if not using the broken dishwasher. Quite honestly, I could have booked other properties at a much more reasonable price, all of which provided towels for their guests, as has been my experience with all other properties I have stayed at. Over-priced for what it is sadly.
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Lauren - Verified booking
We have recently returned from a holiday in Pinehurst lodge and we only have one word for the place AMAZING!
When we arrived at the lodge we were greeted by flowers, Prosecco, chocolates, tea and coffee and even a pint of milk, which was well appreciated after the long drive down. The lodge was immaculate, cosy and spacious (we had 6 adults) and contained everything we could have needed. The outdoor decking area had lots of seating and the hot tub was amazing and was used every night. It had outdoor lighting, which allowed us to use the outdoor seating in the evening too. The staff member on reception was extremely helpful and friendly. He came around every day to check the hot tub abs always asked if we needed anything. St Day Holiday Park was peaceful and well looked after. We wanted to go and visit different places during our stay and the site was in an ideal place where we could go into the tourists sites, but then return back to the lodge to relax. The most we had to drive was an hour. When we returned from holiday, after only posting the pictures for half an hour we had over 8 people ask for the lodge details. We would recommend this place to anyone. Thank you for making our holiday fantastic!
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Clare - Verified booking
The lodge was lovely and clean, been updated since the photos.
The kitchen was well stocked with all needed for cooking apart from a pizza cutter but that was not the end of the world. One set of towels each for the week was not the best with 5 of us showering daily. The placement of the lodge left very little privacy with the lodges so close together. Not nets meant that we were unable to open the curtains in the bedrooms. The park was a massive letdown. The trip had been moved twice due to the fun of the last 2 years, so having to book swimming was not part of the plan. But we only used the pool once and didn't last more than half an hour. The pool area was horrible, dark, and nasty. The water was freezing. We didn't bother again after that. The staff seemed nice enough but not as welcome as they could have. When checking we had the right lodge they were very quick to say it was not their lodge. I got that but I only wanted to check I was in the right place. After looking at the pool, we never bothered with any other facilities. I don't think I would return as the park is so run down and the lodges are very very packed together
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Zoe - Verified booking
We stayed at this property and would not recommend.
It is very damp downstairs in the bedrooms. We had very cold at times wet beds from damp. The property owner tries hard with the damp but the smell hits you as soon as you walk in. Beds have very soft mattresses. Shower is dangerous as it falls of the holder, shower tray doesnât drain and when you stop the shower and turn it back on it scalds you! Well stocked kitchen and plenty of sofas, two fridges but they are small with a small freezer box, one was stuck. Largest coffee table I have ever seen. Games in the cupboard if needed, wifi and TV. TV in bedroom did not work. You only have 1 key so difficult if someone is staying in and someone going out, you have to lock the door with a key. Cleaners left food debris, napkins and deflated balloons under the sofa. Not great for mobility as listed and the site itself is not great. Pools are small and the shop is tiny with limited choice, pool tables were old and worn. I would not return purely due to the damp in the lodge, it was awful and ruined our holiday.
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Claire - Verified booking
There were a number of issues, as well as a number of recommendations.
Issues: - Really bad smell permeating the whole lodge. Seemed to be originating from the bathrooms - Frebreeze, air freshener and scented candles couldn't shift it all week. - Storage heater the front double bedroom didn't work. - We had to clean all of the plates, glasses, cutlery, saucepans and the grill, as they were dirty. - Remnants of a McDonalds was down the side of the sofa/under the table. - The cooker had been switched off - had to reset the clock to get it to work. Recommendations: - Lamps in the lounge - the lights are too fierce to relax. - Need bins in the bedrooms - Need a colander and a tablespoon in the kitchen. - The visitors comments book contains some local information, but we didn't find it until the last day. Recommend a client information pack including emergency numbers for doctors, dentists and the owners. Details of local shops, pubs and takeaways would also be useful.
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