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per nightKimberley - Verified booking
This is a great sized lodge for a family of 4.
We had enough room between the bedrooms and the large family bathroom and en-suite. Nice decor and upon arrival it seemed great. Location is great some really local activities to do with young children. The safari zoo in Ulverston was great and Sizergh Castle was only a short drive too. The site is well kept and there is a nice walk around the lake and was very quiet. The cleanliness of the lodge was not acceptable. Upon arriving the lodge seemed clean and tidy. Until I sat down on the carpet with my children and stood up to be covered in dog hairs. I understand that the lodge does accept pets and we as a family have had dogs previously but it felt as though the carpet needed a deep clean. I attempted to the hoover the carpet but the hoover was not picking up. I emptied it and still it wasnât picking up. This meant that we were not able to hoover before we left. There was a brush but it was snapped in half. On day three of our stay there were a lot of ants in the en-suite and were crawling all over the bath matt. There was some ant spray in the kitchen but it would more appropriate to deal with the issue and attempt to get rid of the ants. The dining room table legs were loose and we discovered this as it had to be pulled out for the 4 of us to sit at. The toilet brushes in both bathrooms need to be replaced as they were very dirty and they should be replaced more regularly. The en-suite bathroom had brown marks/stains on the floor around the location of the toilet brushes that made it feel very unclean and unkempt. The en-suite shower in the bathroom had mould marks around its edge and the doors were very dirty in the corners. The edge around the bath had holes in it and was damaged. The couches in the living area at extremely uncomfortable and so was the bed in the master bedroom. It felt as though the property was used a lot but not maintained well. This is frustrating as I have noticed that a review in December stated similar issues. We did try to make contact but the only number I could find in the booking information was a number for Sykes. I was not able to see a direct number to contact the owner. We left the holiday early as our eldest son was unwell and we wanted to be somewhere more comfortable for him to recover. We would not return due to the poor maintenance and cleanliness of the property. It was over priced for what we actually stayed in. Very disappointed.
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Lynn - Verified booking
Initial expectations looked good images online and from outside property.
On entering the property we had an issue of not receiving the cot & highchair that was ordered at booking (this was Sykes fault for not providing the information to the owner). However on contact with Sykes the cot & highchair had arrived within a hour. We also reported an issue with the en-suite bathroom as it had a pile of wood chip swept into the side of room, as if work had just been completed, on closer look this pile had around ants running around this and under the pedestal. Sykes contacted the owner and he phoned me and again arrived within the hour with ant spray and catchers. Sadly the vacuum wasnât picking up properly (on later investigation the hoover was jammed packed and required emptying, the filter required washing as was thick with dust), this the reason the hoover wasnât working properly. In the end we decided not to use the en-suite since we had the main bathroom. The only place we could fit the cot was against the en-suite door with the main bedroom door open. We will say this lodge is not really suitable for anyone with an infant needing a cot, but would be fine for older children who can sleep in the second bedroom. It is also not suitable for disabled people or anyone who cannot walk far, as you have to walk to the property to get the keys and fob to enter through the gate. I would say thank you for the fantastic speed of service & a bottle of Prosecco from the owner Stephen, it was a lovely gesture. Sadly this property wasnât for us, this wonât stop us returning to the area.
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Janet - Verified booking
I feel I have to respond to the requests you're making.
I feel the cleaning you provide is superficial. It's OK asking your guests to practically clean the lodge before they leave, but the people who you pay to clean the lodge are depending on previous guests cleaning properly. Our lodge was grubby on arrival. The kitchen cupboards had crumbs in, and remnants of dog treats. I had to wash the crockery before we could use it and I had to put the oven racks in the dishwasher as they were thick with grease. The oven could also do with a deep clean. I draw the line at that Iam afraid. Also, remnants of personal hygiene items in the bathroom cupboards. Obviously not been cleaned. I went to use the hoover and the barrel hadn't been emptied so it wasn't picking up. Again, Iam not starting emptying dirty hoovers which should have been done by the people you are paying to do a job. We would always leave a property as we find it but, in this case, you will be glad, we didn't. It's cleaner? I understand you have to take a damage deposited in case of damages but I think you should be offering us compensation if anything. I would appreciate a response to this email.
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Denise - Verified booking
Great place we loved it, the site was great and although difficult to navigate in the beginning, definitely needs more signs for way in and out, found a few people not knowing which way was out.
The chalet was nice had everything you needed and was comfortable, well set out with great patio furniture. If I was being super critical all I could say was that there are a few minor things need doing with marks on walls and the carpet plus a deep clean particularly in the ensuite and would definitely replace the toilet brush! But that did not stop us from having a great time and as I say these were minor things. I hopefully will be booking again as a great base for us as we love the lakes so great location as near to lots of places. The restaurant staff are friendly and the food was really good. We found a great pub in Carnforth named the Junction, absolutely some of the best food we have had. Lovely staff and really welcome feeling and doggy friendly. Which I must say as a dog owner it was so nice to be somewhere that people were all accepting of dogs, most people on site had dogs but never had any complaint about noisy dogs at all. Even in Carnforth so many people stopped to chat with us regards our 10mth old puppy. She had her 1st holiday and had a smashing time, Thanks x food
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David - Verified booking
The lodge is modern, light and clean with the kitchen area equipped enough to make the occasional dinner.
However there is a major issue with the beds. The mattresses are extremely hard, which I understand some people prefer but the small beds are uncomfortable as you can feel the springs through them. A day or two into the stay the lodge owner arrived with a new microwave as the previous one had broken which was a nice touch. There were dishwasher tablets, washing up liquid, bin bags and sponges provided all which lasted the duration of our one week stay. There was also an attempt at providing tea, coffee and sugar, but it appeared they had been there sometime as the coffee had gone hard and sugar which started out granulated had turned into lumps. I think the lodge could benefit from a couple of finishing touches to make it better, for instance some coat hooks near the front door and individually wrapped tea etc. The leisure park itself is nice, and the few lakes were pretty, with the main lake having a small beach area which the kids loved. The club house/swimming pool area looked a little weathered and could do with a freshen up.
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