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per nightDominic - Verified booking
Upon arrival, we were shocked to find a ânumber 2â waiting for us in the main bathroom.
Given that you expect toilet facilities to be sanitised ahead of your arrival we were concerned as quite obviously human faeces in the toilet pan shows all is not as it should be. In fact, prompted to look, it became apparent that a whole host of simple cleaning tasks had been over looked:- the toilet brushes in both bathrooms were dirty and rendered unusable, the brush in the kitchen was embedded with clumps of human hair and was rendered unusable, the skirting boards throughout were dusty, the shelves in the master bedroom were thick with dust, a towel was soiled (unsure if it had been washed or not, it was at best unsightly) which we felt unable to use, the bin in the kitchen was dirty with waste, there were finger prints on doors and mirrors, the cupboard under the kitchen sink was dirty and the cutlery tray was dirty with dust and food crumbs. The bathroom was in a league of its own, dirt encrusted around the skirting boards, soiled laundry basket, soiled bath mat and of course, the toilet itself. There were no cleaning products so we had to source our own and set about cleaning, effectively within minutes of arrival - having paid in excess of £1000 we believe we had a right to expect better indeed, you would get better in a budget hotel! We raised our concerns immediately and to be fair some of these were dealt with when a cleaner was sent to us but obvious ones were not (the brush in the kitchen complete with human hair remained untouched up to the point of out departure) and even then we had to wait until the following day. It is such a shame, the property enjoys pretty much unravelled views and location. In other circumstances we would potentially be looking to return, but not now, not ever. We were so looking forward to enjoying what the property was meant to offer however we were left feeling grubby, certainly days one and two were utterly ruined - we do not expect to have to clean after a cleaner and without doubt we do not expect a soiled toilet to await us.
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Testimonial - Verified booking
"It's fair to say that we did have a really good time in Carbis Bay.
We were lucky to have some sunshine and also experienced the wrath of a Cornish storm which made for a dramatic afternoon watching the waves from the comfort of the front room. There is little praise to heap on the accommodation that you won't have heard before, it is a very well furnished flat with lots of space and light, and a brilliant kitchen. We decided, that in the many holidays we have had over the years - to the Caribbean, to many cities, New Zealand, Dubai etc - this is the most spectacular and inspirational view we have ever had. It really is a privilege to have woken up every day to such a beautiful scene - and in England! Regarding the restaurants, the pick of the bunch was the Porthminster Cafe with its signature monkfish curry dish, but you need to book and it's expensive. Mermaids was also excellent, as was Alba. For those going a bit further, Rick Stein's Seafood bar in Falmouth was superb with a tapas menu based on his travels around Spain and all delicious. We also went to see the Kidz R Us production of the Seussical while we were there - would recommend any visitors going to see their work if it is on at the time. Incredible energy from a talented group of kids. My husband had a great time building sandcastles and exploring the rocks with our son. Carbis Bay and the surrounding area is stunning offering an incredible ambiance and the perfect setting for a relaxed family holiday." T. Vokes
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Laura - Verified booking
Overall we had a lovely week and would stay again (it was our second time).
This is swayed greatly by the views which probably can't be bettered. We did feel like there were one or two areas where the property is feeling a little unmaintained. When we arrived, one of the hooks on the back of the bedroom ensuite door was on the floor, it's glue had obviously worn off. A little thing but a first impression. We also noticed a lot of dust around the TV and stand and the outdoor table was covered in sand. These things aren't deal breakers but I did feel it needed a good clean before we could relax and start our holiday. Also although not directly related to this property it's worth noting that the bushes in the car park are quite overgrown and overhang the small pavement behind the car. On the first night (Sat 4th) I moved out of the way of these bushes which meant I mossed the curb and actually had a nasty fall (I'm sure this will be on car park CCTV) so I've spent the week with a nasty cut to my knee. Thankfully nothing broken but in ab older guest it could have been different. Id definitely get the maintenance people to look at that. Overall though we loved our stay, nice and quiet, great views. Oh - a fab would be very welcome please as we had to buy one. Thank you.
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Nicola - Verified booking
Cleanliness needs to be improved-the kitchen worktop was still dirty-we had to do this ourselves-also what appeared to be blood stain which was easily visible on the bathroom door which also had to clean ourselves.
No washing up liquid provided-had to go out and buy some. Main bed mattress was very hard-appreciate this is personal preference but for someone who is used to firm mattresses this was still uncomfortable. The towel rails did not work independently of the heating-despite claiming this in the apartment folder and there was no way of operating the heating (despite the folder claiming there were heating controls in the bedrooms and lounge-there aren`t!) Presume these have been removed to stop people using the heating excessively & have the fuses been removed from the towel rails to stop people using these too as the switch on the wall did nothing. Just feels a bit mean spirited-never been to an apartment where have been unable to turn on the heating if needed before. The bedroom french door needs replacing-high winds while we stayed and the wind whistled through the door and the room was freezing so that we couldn`t sleep & had to move bedrooms in the middle of the night. Loved the location and it was quiet and kitchen was well equipped and apartment spacious-but having stayed at these apartments previously-this one does not live up to those because of the above issues.
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Karen - Verified booking
Carbis bay Iâll try and make this succinct.
Pros View, Location and access to the beach deserve every superlative. You get the feeling that they want you to enjoy using the apartment and have a great time. Decor and art work gorgeous. little touches, toiletries good quality that smell divine binoculars, lovely towels, welcome pack. Windbreaks and beach chairs. ( pack a mallet) Bidet. Every home you have one. Maybe thatâs just me. Negatives but not a deal breaker considering the positives The Wi-Fi phone and Tv signals are poor, no Tv in the bedroom. Couldnât work the sky box, despite reading & rereading the detailed instructions. Maybe it was us. Lots of missing light bulbs, no spares as described. Broken light shade on the stunning lamp We didnât do it. Only one of the double doors to the Juliette balcony opens. Would have been a treat if two did. I loved laying on the bed watching the sea. Balcony furniture not as shown, two plastic chairs and a small low coffee table. We used the balcony a lot and were disappointed to find we couldnât eat our meals on the balcony as suggested. Despite the negatives, We didnât want to leave.
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