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per nightSusan - Verified booking
We have had many holidays in your cottages up until now, but this by far the worst one we have been to.
Alright, so we were next to the river, noted that the location is beautiful once you find it. We parked, as instructed, in front by the fence in front of the property. We had no sooner sat down when the occupant of the property above said we would have to move as we were in the wrong spot and we were blocking him in....not a good start! Also we have always had a welcome pack left for us which meant we had things to hand to make a cup of tea or coffee after a long journey.....not even so much as a teabag! We luckily had brought provisions for the same ourselves. We then had to find out where the nearest supermarket was. A post code at least WOULD HAVE Been useful. also one for the nearest garage as we read in the info left for us that. if we used any logs in the log burner they would have to be replaced by more which were available from most garages. Also we had to visit the local supermarket for toilet rolls as there was only the 1 in each bathroom. They had left some dishwasher tablets but I'm afraid I wasn't going to use the dishwasher just to wash 2 cups! There were no instructions left for the use of the dishwasher anyway, or the washer/dryer or cooker/oven. There was about a thimble full of Fairy Liquid under the sink. There were no toiletries at all in the bathroom and the towels were continually damp, we couldn't get the towel rail to work or the TV until we realised the TV wasn't switched on at the socket which was situated behind the TV. My husband found a long pole with which to reach and press it on, then, the next problem, The remote didn't seem to work, on inspecting that there were batteries were in there he saw they were totally corroded, such was the dampness in the property. So ... another thing to put on our shopping list! The property was in the dampest environment it could be with the most inadequate heating system you can get in the form of storage heaters. We spent a pretty miserable week in a damp, ill equipped cottage, it was even worse because of all the rain the area had for that time, we couldn't dry off coats. boots etc. Obviously, nothing can be done about the weather. We were to put bed linen and towels in a black bin back which would be left for us...WRONG, no bags left, so another item for the shopping list!! We were so fed up that we left the property on the 5th October instead of the 7th as we were so fed up of the constant fight to dry ourselves and our dog out . We do expect hot water to come out of a Hot water tap, it was cold, sometimes reaching the dizzy heights of lukewarm topped up with hot water from the boiled water from the kettle. To say we were totally underwhelmed with our visit is an understatement and we will NOT be booking a cottage with you again if this is acceptable standards in your eyes. Neither will we be recommending you to anyone else. We expected more considering the price of the property and regard our payment as a total waste of money and a waste of our time. There was no hairdryer in the property anywhere either
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Joseph - Verified booking
The property was adequate, we were a party of two.
Although the property can accommodate 4 people it would be tight especially when accessing bathroom and toilet facilities. It is ideal for 2 persons. There were a few little niggles, broken outdoor security light, wall utility light still not working, shower light not working and the cooker hob left in âlockedâ mode. We did question amongst ourselves what responsibility the letting agents have in actively monitoring equipment and checking any outages during the handover period. We got the distinct impression that the letting agents were very much reactive while clients have to be proactive. Some foodstuffs were left in the cupboard we certainly would have not used them. Personally, I think all foodstuffs left by clients must be removed by the letting agents. How old the half bottle of tomato ketchup was who knows? Allowing foodstuffs to be re-used is against Food Hygiene Regulations and unquestionably undesirable during a Covid-19 pandemic. However, these âlittle nigglesâ did not detract from what was an enjoyable week. We essentially used it as a âbolt-holeâ and ate out every night. It was clean we did not experience any obnoxious smells. The dedicated parking space was a bonus, as parking in Salcombe is always difficult. The equipment was extensive, it would have been useful if the hair dryer had been listed along with the folding deckchairs, as we travelled with these items. The view from the garden was delightful looking over the rolling hills of South Devon. The garden was reasonably well maintained and had a good level of privacy. The town centre is about ½ mile from the property and there some steep inclines, no problem for ourselves, but could be an issue for potential clients.
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Natalie - Verified booking
Although we had a wonderful time in South Devon, we were rather disappointed with Seaspray.
There were several things within the property that did not meet our holiday needs. The single bed is not a standard width size, although our 12 year old child slept ok, there is no way an adult could sleep in that bed and have adequate space. The king size bed is very soft so our backs suffered, and I kept banging my leg on the frame every time I got out of bed as the frame is too wide/chunky for the room, and the chest of drawers too, such a small gap to get around. The property needs a good clean - in particular the kitchen and towel rails in the bathroom. The oven was filthy. Several small things werenât working properly, the toaster, the kitchen clock, the curtain pole in the bedroom. The bath towels are tiny and didnât smell very nice, nor did the hoover. The glass on the bedside tables is dangerous as it kept sliding off, and we werenât keen on the glass dining table - maybe this property is better suited to a mature couple with no children. Although the property description said there was access to a lawned communal shared garden we found nowhere detailing which garden this was. We phoned the management company to ask. Unfortunately there is nowhere to hang or dry swimming/beach towels outside. We didnât feel comfortable using the garden but thatâs our choice. None of this spoilt our holiday as thankfully the weather was lovely so we were out most of the time. Both Smart TVs worked well which was helpful. The flat is in a great location for exploring this beautiful area of Devon - right next to bus stops, and the wonderful village of Stoke Fleming. We wouldnât return to Seaspray but will definitely return to this area again.
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Hannah - Verified booking
We loved our stay at Mallard cottage.
The setting and views were just incredible. Such a peaceful corner of the world. We would recommend the cottage to anyone based on the views and proximity to the water alone. We really enjoyed having the pub close by and there were fantastic walks up the hillside too. The cottage was lovely and equipped with everything we needed and more. It was cosy and comfortable and we really liked the amount of storage space in the bedrooms. The Wi-Fi was intermittent at times. The floors are really creaky and the doors creak & stick which we found difficult with an infant sleeping. Had we not had a baby with us, this wouldnât have bothered us. But it cost us sleep at times which was unfortunate! We were quite confused about the waste disposal, as arrangements are quite different in South Hams from where we live. We didnât find the owners manual or info from coast and country cottages very clear on this. It would have been really helpful to have 2 kitchen bins - 1 for food waste and 1 for everything else. This would have guided us when we didnât know how it worked. There were no extra bin bags provided to dispose of rubbish separately - thankfully we brought extra with us. Finally we wanted to mention the cleaners. They turned up just as we were leaving and were so helpful and polite. They had such a lovely manner about them that we really wanted to pass on how much we appreciated them and how they made us feel upon the end of our holiday. We had a fantastic stay and would love to come again.
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Jenny - Verified booking
Comfortable holiday apartment in quiet riverside location The 3 bed ground floor apartment has everything you need for a few days of quiet in the dart valley.
Expect country lanes. The property is next to the Malsters pub and is a ten minute walk from the Watermans. Having read a less than flattering review we came prepared. Bring wood for the log burner, loo and kitchen rolls and any food you need as they are no shops within three miles or so. It was very clean when we arrived and the heating was already on. We saw no signs of damp. Â The shower pressure is low but tolerable. The kitchen units are in need of new finishes but everything works. The storage heaters get the place warm, the washing machine/tumble and dishy work fine. The Wifi is reasonable not brilliant. There is Freesat for the basic TV channels. Thereâs a cupboard of board games and a selection of books to read if you wish. The main bedroom was light and airy with single beds in the other rooms. The lounge diner is a very comfy space. Great for birdwatching as the tide ebbs and flows, or night sky views towards the east along the harbourne river. Bring torches as itâs very dark at night. A small enclosed front yard is great for a dog, but young kids would need supervision out front as the river quay adjoins the drive. We really liked this place and walked or drove to the local towns. If you seek peace and quiet then itâs a good choice. Itâs like a normal lived-in familyâs home and not all shiny and modern. If you expect that you can enjoy a real break from the bustle of normal life in a picturesque rural location.
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