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per nightShelly - Verified booking
The property advertised there was a baby gate, this was not usable as it didnât close so we asked the property manager if they could tighten the gate bolts to make it close or provide an adjustable spanner so we could do it.
When discussed with the owners we were advised this couldnât be closed as the banister post was not strong enough to hold the gate and this has never been a problem in 5 years, however it was a problem now and needed resolving but we were met with some resistance on this - not the most helpful of property owners on this matter, lady was very apologetic and tried to think of a resolution and seemed to appreciate our feedback however husband was a little confrontational and resistant to resolve, even said he didnât see what the problem was if I was in the property with my child. I was advised as a solution that there were some reusable cable ties in the drawer and these had been used before - so it obviously had been a problem before. However on investigation, these were sandwich bag ties which were no longer than an inch long and the gap was probably 5 inches round, plus these would never have been strong enough to hold even if long enough. My worry would be if the bannister post isnât strong enough to hold a stair gate - 1 why is it there and 2, is the bannister strong enough to serve purpose if this is the case, a huge safety red flag in my opinion. Safety measures should not be advertised, let alone provided if they are unusable as a safety measure. I was asked to find something at the cottage to tie it closed with or buy something and would be reimbursed. We had to use oven gloves to tie it closed for the duration of our stay - I wouldnât have booked this cottage should I have known there was no way of keeping my child safely away from the stairs. On first glance the cottage seemed nice and clean, smelling strongly of bleach on arrival. However we later found the floor in the lounge to be sandy, the sofa covered in dog hair and once the smell of bleach faded it smelt quite strongly of damp. Whilst I appreciate it is a dog friendly cottage I would still expect it to be clean. The walls in the master bedroom were covered in faint mould marks which have obviously been wiped and the mattress in the master bedroom is in need of replacement as it dips heavily making it very uncomfortable. Internet was terrible with little signal and the instruction manual could do with instructions of how to use the TV as it took some figuring out. The property also needs more normal drinking glasses as there are only two in the property yet it sleeps 5, there are lots of wine glasses and champagne flutes which are not suitable. Would also recommend plastic plates / bowls and cups for smaller children. However there were adequate cleaning facilities provided when needed, tea, milk, biscuits, washing up Iiquid and dishwasher tablets let which was helpful. Location is great, and car park right next door is really good value at £6 for 24 hrs.
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Stephen - Verified booking
First impressions were good but a couple of things were soon discovered.
The description to find the property was poor.The property LOOKOUT actually is the entire complex and we stayed at number 6,however to find the entrance was far from easy ,the road name would help find it and also its on a one way street which you first find as a No entry ,so have to drive all the way round..Lots of steps to negotiate and carry luggage down,definitely not for the unfit.48 steps down to the road to get onto the high street.Once the property has been entered comes the garage bit, 4 floors,not easy to park,especially if you have a medium to large vehicle. The bays were for 2 vehicles, luckily no-one parked next to us all week,if the park was full it would be a nightmare to try to get in and out as it is very tight and requires alot of manoeuvres.The property is nice and light with good views across the estuary when stood up.The bathroom is a big letdown,the bath is marked and it would benefit a walk in shower instead. The overhead shower is nothing but a trickle with a hard plastic curtain.The majorly of the basin is taken up by the mixer taps and is near impossible to wash your face without putting water everywhere. The slow close toilet lid lives up to its name ,we were there a week and it still hadn't closed when we left!The patio is strange it's on the front with a table and 2 chairs ,however when sat down all you see is a white wall with no view whatsoever. All in all we made the best of the property, would we use it again,the jury is out.
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Iain - Verified booking
This is our usual late Spring getaway location and we have been here before.
We like the village and have many friends in and around so we know what to expect. The village pub (Ring O'Bells only 25 yards away) in particular, is a great place (unfortunately closed until 17th May due to the Coronavirus). Location wise we can't fault it, being close to the Camel Trail and Padstow and the North Cornwall coast in general. The accommodation is comfortable, while appearing rather basic at the moment, again we suspect due to virus restrictions: vinyl flooring throughout. Some of the kitchen implements could be replaced due to wear and tear and the garage parking is very awkward to negotiate. A block of 5 garages which are not really wide enough for anything bigger than a Polo and almost inaccessible if one of the other garages is in use. Support network for the property is very good. We had an issue with the kitchen toaster which had an intermittent fault - resolved within the hour. In a nutshell, we would say it is functional rather than luxurious. Good for kids and a good WiFi broadband signal. Very efficient heating - we had quite low temperatures overnight. It suits us as the location is the single most important consideration. Would we recommend it - Yes. In fact we have already booked it for the same week next year. We hope all the usual facilities will be open fully by then.
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Sue - Verified booking
The location is great.
Located at the top end of the high street in Falmouth, all of the shops and restaurants are no more than a 15 minute walk away. Very conveniently, one of Falmouth's two piers, is only a 2-3 minute walk down the high street, offering boat trips to St Mawes and river cruises. The apartment is excellent. The huge open plan living room and dining area is a fantastic space and the view out of the windows down to Falmouth harbour, is picturesque. The fully equipped kitchen also has a great view of the harbour. The bedrooms, whilst on the cosy side are decorated nicely, have very comfortable beds and plenty of space to store clothes, in both drawers and cupboards, where lots of wooden hangers are provided. Private parking is a bonus and removes the stress off trying to find parking spaces especially in high season. My only reason for awarding this accommodation a 4 out of 5 instead of a perfect 5 is the bathroom. Whilst it is adequate, I would suggest that the shower could do with an upgrade and the shower curtain could be replaced with a glass screen. The standard of cleanliness across the whole property was very high. The booking manager Sue was very helpful with any questions that I had both before arrival and during. Would definitely return to this accommodation if staying in Falmouth again.
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Sandra - Verified booking
This is a lovely cottage situated in a really good location.
Its modern and comfortable and an excellent base for exploring this area of Cornwall. It was cleaned to a great standard and we thank the owners for the goodies in the fridge on arrival. That was very welcomed :) We really did enjoy staying here and would definitely consider doing so again in the future and would recommend to our friends and family. Unfortunately, the pub a couple of doors down was closed due to Covid restrictions so we couldn't try it out but I'm sure it would have been great . Maybe next time :) Just be aware that parking can be an issue so be prepared to use the car park up the road. The garage is tiny and there is not much space in the parking block. We have a Corsa and even that was a tight squeeze in the garage but we managed to park it all the way in. We were lucky that he other holiday cottages in the block were not being used so we only had the one permanent residents car to navigate around in the parking block. This was parked poking out of their garage so we had limited turning space and ended up having to reverse out to the main road whenever we went out. However, on our last night we had new holiday neighbours who also parked with their car poking out of their garage and that did make it really difficult to get out of ours the next morning.
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