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per nightPhilip - Verified booking
We have 2 comments to make.
The photograph of the stairs is blatantly mis-leading. You can see a hand-rail on the stairs but it does not show the steep turn at the top of the stairs (where there is no hand-rail). This caused a real problem as my wife is slightly disabled and she found coping with the situation extremely distressing. The unsuitability of the stairs for those with any infirmity should be made clear on the web-site. A note on this point was left in the cottage for the owner. Also, when we arrived I phoned the owner to clarify the wi-fi situation. I was told there was no w-fi facility. This confused me as we would not have booked otherwise (as I told the owner). I assumed I had made a mistake but on returning home I looked again at the description on the web-site and it clearly states that wi-fi is available! We have been misled and are very disappointed. The question below asks whether we want this feedback published. In the circumstances it would be more appropriate if you gave the owner the opportunity to consider the position.
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Paul - Verified booking
Cottage absolutely home from home with stunning views over the fields to the rear.
Very comfortable, especially the beds, the heating was great for the chilly evenings and there was excellent wifi. Shame the tv was not working at the time but this was due to a fault with the main transmitter which had been struck by lightening! There was a dvd player so we watched films instead. On arrival we had a problem with a key to the conservatory but the owner went above and beyond to resolve this very quickly. On a slightly negative note and not that it spoilt the holiday at all, the dvd's very old and could do with updating and there were a lot of cobwebs/dead flies etc in the conservatory, especially on the ceiling. I also had to chase and catch a spider which ran behind the double bed and there was an awful lot of dust but these are easily resolved and did not impact our stay. We would certainly return in the future.
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Maria - Verified booking
Lovely property suited for our family of 5.
I cooked a full meal every evening and found all pots, pans and utensils I needed in the cupboard which made life easy, even down to foil to line the cooking trays. The property was warm, cosy and comfortable, including the beds. The intrustions for boiler/heating use were easy. The view from the garden and consevatory were amazing, and the garden is a lovely little well maintained space. It's very difficult to find fault and would recommend the property. The radiators maybe need bleeding though? The heating system and radiators make a lot of noise when the heating comes on in the morning, no need for an alarm clock. Also maybe needs provision for re-cycling, we were not passing the re-cycling places listed on our way home, so it was either take it home with us or throw it in with general waste.
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Anne - Verified booking
Comfortable cottage with a lovely view.
Thought the safety lights were a useful touch. We were a bit surprised that we were unable to get into the property until 5pm.. prior to COVID the average was 2-3pm. It seems that access to cottages is becoming later and later and there's little justification for it now, especially as we are often asked to assist the cleaners by stripping beds and emptying bins at the end of our stay, which we happily do.. we left a note to advise that there were no spare internal bin bags left that we could find and we also used the last spare AA battery. Thanks
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Deborah - Verified booking
A lovely comfortable place to stay and as a base for exploring the area.
A good supply of books Dvd's and local information. The house was well equipped, however as there is no washing machine, a clothes drying rack would be helpful (also for rain soaked clothes!) and information about local launderette. The garden is indeed tranquil, with a lovely view....A bench/chairs would make a sunny moment lovely. A little more detail on finding the property might be helpful as the estate is a little confusing. We had a lovely stay and would recommend.
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Hardraw Force Waterfall
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