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per nightTracy - Verified booking
As stated in the previous two reviews, this property was not clean.
The toilet had long black hair stuck to it and weeks of grime on the seat; the bath and floor also hadn't been cleaned. The carpets throughout had not been vacuumed and the two red chairs and settee were covered in long, cream coloured dog hairs. The beams in the large bedroom had several webbs and cellar spiders in most corners. A previous review stated the bins were overflowing upon arrival, this seems to have been rectified by not providing a bin! There was a small, dirty food waste bin on the window sill in the kitchen, but nothing provided for general waste. I called Sykes Cottages who arranged for the cleaner to return. Upon arrival the cleaner apologised and stated her partner cleaned downstairs, while she was responsible for changing the linen upstairs (clean bedding and towels were provided). The cleaner spent around 5 minutes in the bathroom then came out and asked me to inspect it; she then offered to vacuum the settee and chairs, which she did. I thanked her and told her she could go as she said she had a BBQ to attend that evening. After she left, I cleaned the bathroom and vaccumed properly, whilst my husband cleaned the kitchen sides and cupboards. It is a shame that the property is dirty because you can see that the owner has spent a lot of money on the decor and furnishings. The property is pretty and is in an ideal location for the harbour, pubs and shops. There is a steep hill to climb into the main town, which was not a problem for us as we do a lot of dog walking. When we booked the cottage at the beginning of the year, the reviews were good and it's only recent ones which are not.
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Alison - Verified booking
It is a high price for basic accommodation.
The main room that has been refurbished is lovely, and a wonderful space. Sadly the rest of the house is not to the same standard. It lacked things that would make it so much more welcoming: a door mat so we didn't slip over on the kitchen floor with wet shoes, a blind on the bathroom window so there was some privacy, a cable to connect the supplied DVD player to the TV so it could be used, more than 6 pieces of crockery, cutlery etc so we didn't need to wash up after every meal. Even some washing up liquid would be helpful, or perhaps something welcoming when people arrive, like a pint of milk so you can make a hot drink. The clothes storage in the bedrooms is variable (a sideboard in the downstairs bedroom, yet there is plenty of room for a small wardrobe and chest of drawers). It wasn't possible to access the back gate to use the shortcut to the beach when we visited, due to the weeds and brambles. I was surprised by some of the safety elements that were lacking: a rusty saw and large knife on the side in the open greenhouse, easily accessible to children, the glass in one of the kitchen cupboards held in by sellotape, and doors from the bedrooms directly into the eaves of the house with all the fibreglass insulation. I would expect these to be locked or at least a piece of furniture in front. Overall, we didn't feel it matched the quality of other Sykes properties we have rented, we didn't feel comfortable, and thought there was a lot of elements that could easily be thought about from a guest point of view and improved.
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Keith - Verified booking
Were to begin?
As reported back in June 2023, the kitchen cupboard under the sink absolutely stank and the smell permeated through the house unless you kept the lounge door closed all the time. We had to leave both outside door in the kitchen area open to actually go into the kitchen to do anything. There were cobwebs on top of the kitchen units (which we removed), but the actual unit tops are filthy dirty with grease and grim. The oven is filthy and can not be used in that condition. The shower was black with mould all along the door bottom runners and in the corners and again had to be cleaned thoroughly before use. To the main bedroom, there is bedding stored in the clothes hanging area. Whether this was clean or dirty is anybodies guess. As for the cleaning equipment stored in the utility/cloakroom, well the vacuum cleaner looked like it had never been empted, so not really useable. The garden table and chairs are so rusty you would stain your clothing if you sat down and used them, so were useless. The internet was practically useless as connection was intermittent and for the most part not connected. We took our first day and and a half giving the house a clean, but still could not get rid of the smell/stench in the kitchen cupboard under the sink Its a shame as the house could be very nice if it was thoroughly cleaned and maintained. It was in a nice area with shops and eating places nearby.
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William - Verified booking
We had a lovely week away, the property is designed for 2 adults and 2 children as the second room has bunk beds.
As we were 3 adults, it would have been nice to have an option or removing the top bunk bed prior to our visit (as we could see it could be removed) this really would be our only recommendation as the property was a very high standard especially the cleanliness (spotless) it was so nice to have a property that I didnât feel the need to clean before we could use it! The garden was safe for our dog, all the rooms have doors (that shut properly) so we could safely let our dog use the space, in the knowledge that she only had access to the rooms we wanted. Being a dog owner I have been in many propertyâs where the furniture and furnishings are of a basic standard (just incase the dog effects them) this was not the case here- lovely bedding from marks and Spencer, comfortable sofa and pillows and no background smell of the previous dog! We had a small issue with water (it had stopped due to a bust main nearby) when we contacted the host they were quick to answer and advised and it was fixed rather quickly. We would definitely stay again- thanks for a great holiday
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Kim - Verified booking
The picture is deceiving, probably my fault I should have been more thorough but I thought I was booking a one floor cottage from the picture.
I booked this for a short getaway for my 92 year old mum having just lost her husband of 70 years. It turns out that this picture is the rear of the property, all the bedrooms were up a flight of stairs, very difficult for my mum and the bathroom was up and down steps even more difficult especially in the night. There was a tripping hazard from the archway of the lounge area on route to the kitchen and stairs to first floor. It was very cold in the cottage and no logs to light the fire until we asked for them, on lighting the fire the room was filled with smoke which played havoc with our breathing, not good for my mum's asthma. The kitchen bin was overflowing with rubbish from previous guests and there was evidence of rodent mess in the cupboard. The curtains over the door an archway are in need of cleaning or replacing. I tried several times to get hold of an agent to sort these problems and eventually got someone to come out to rectify, the bunch of flowers he brought to pacify us were a nice gesture but in no way made up for the disappointing start to our vacation
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