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per nightEmily - Verified booking
Fantastic week over Easter in this gorgeous house in a perfect location.
As a big family of 8 we can struggle to rent holiday places which are big enough, right amount of beds, bathrooms and dinning table, but this place had it allâ¦.. 3 toilets! A must for a big family, spacious bedrooms and large dinning table for dinner and lots of family games, and all with a beautiful view of the beach and sea. The kitchen had everything we needed, the 2nd TV room was great for when the football was on (Only the boys wanted to watch that) The hot tub was a hit, even the cold bath was used by the kids! It was everything we needed and more. The host was fantastic, with a very detailed welcome e-mail, and a hi, weâre here if you have any issues check-in, and happy to say we had no issues, we loved the whole week. The kids LOVED the beach right on the door step, the husband was even more impressed with the pub on the edge of this beach (Mermaid Inn) which had some lovely bar snack, perfect for munching on after hours in the sand and sea. Newquay town center is only a 15-minute walk along a beautiful coastline with a number of other coves (beach, Sea and pub/restaurant) The town itself had a number of high street shops as well as independent shops and bakery. The harbour beach was a favorite for the little one, as there were no waves, we did try a bit of crabbing, but didnât manage to catch any. The older kids did some water sports with Newquay Activity centre - Coast steering along the cliffs which they LOVED and some surf lessons on Fistral beach, which has sightly harsher weather conditions then the other beaches, I believe perfect for surfing, not that I tried it myself! there has since been chatter about buying a surf board! We did walk the other way along the costal path to Watergate Beach, which again was beautiful, loads of facilities and some very nice freshly made pizzas. We did a day trip to the Eden project, and the zip wires they had on offer, which was only a 30 min drive away, apart from that we stayed local as there was so much to do, and we didnât even get around all the different beaches! Looking forward to coming back next year
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Ali - Verified booking
The issues I had with the experience: - Someone from your team accidentally wrote my email down wrong in the info to the property owner, however had the correct email to send me booking confirmations.
When I called to discuss (an issue I donât remember now) your colleague realised and said they had then corrected the email. I then never received a welcome package for. I then found after being at the property for a few hours, this wasnât the case, the email was still recorded incorrectly, and the info pack had been bouncing due to incorrect email, and I hadnât been contacted to rectify the issue. on our check in day we realised after searching the whole property there was no welcome pack, and I spent the next hour and a half (until 7pm) calling your company trying to resolve it, but somehow the issue was still unresolved even though my email was on file with your company, and you had my number. I then couldnât get through until much later than it said your office was open the following day, and when I finally got the email at 3:20pm(on the Sunday), it meant we missed out on using the spa facilities, and having any Wi-Fi or really phone signal & 3g, for 24hrs. - The next issue (that is maybe more to do with the property owners), was the sauna was not working for the entire time we stayed at the property, except for about 30 minutes on the second evening after many attempts. We kept trying various different options Almost every hour for days, to find out it was broken and needed repair. This is obviously very frustrating and took up a lot of time energy and stress into the holiday. Now I understand this wasnât intentional, but I feel itâs more than fair to be compensated for the issues that we did everything we could (and more) to resolve. We feel a partial refund of £223 (the equivalent of only 1 day of 7, even though we only stayed for 4 nights) from our payment of £1557 is a very fair solution and the very least we feel is fair, as it genuinely put a lot of strain, issue and restriction on the holiday as a whole.
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Gemma - Verified booking
We had a really love stay at Cubert no3.
The caravan itself was very clean and had everything we needed. The hot tub was a wonderful bonus, as was the little welcome gift waiting for us (thank you!). The location was good - quick drive into Perranporth one way, or a few minutes more the other way into Newquay. Thereâs a nearby shop in the village with a great little bakery inside selling an array of pasties and cakes. The site was very well maintained with a small play area for children. Thereâs also a decent size swimming pool (you have to book in at customer services but we didnât have any problems getting in). The bar was clean with friendly staff, but a little expensive - as expected for a caravan site. Only two comments which stopped it from being perfect - thereâs no shop on site. Itâs really handy to be able to pick up basics when needed without having to get into a car. Secondly, the WiFi. We rely heavily on WiFi to find places to visit, activities, timings and bookings, but we were rarely able to get online as mobile signal was also very weak. This made it difficult to make plans. Though there is WiFi in the bar, this was also temperamental often needing to be reset. Overall, a lovely week - shame about the weather!!
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Joane - Verified booking
Wow fantastic stay!
What can I say it was a dream to stay and be so comfortable! Dog friendly complex close to all amenities and a short drive to both Newquay and Perranporth as well as the cider farm! Very clean plenty of towels and extra bedding in the cupboards, everything we could need to cook was provided. The boiler works great the place was warm and the bonus fire feature was calming. We even got a lovely welcome treat or apple juices biscuits And tea with milk in the fridge! Beds were comfy neighbours were lovely staff at the complex were very helpful and accommodating! The hot tub!!! Well that was such an amazing cute couples get away treat ! We got to watch a couple of shooting stars from the hot tub ! Honestly 10/10 stay definitely recommending to all friends and family with dogs and would happily return ! There really is no negatives for this accommodation! Previous comments stated dog smell but I can hand on heart confirm that was not the case this time ! Brilliant host ! Thank you again for a special holiday !!
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Jan - Verified booking
Caravan/lodge was very basic and certainly not worth the money.
In fairness to the owner when contacted she did bring across some of the basic items that should have been available. She also arranged for a second clean of the lodge on the Monday, although we had cleaned surfaces, the hob and washed some glasses for use, in addition felt the need to use boiling water on all equipment before use. Dirty crack inside one of the 4 available mugs, which the cleaner took away but was never replaced. No mattress protector on double bed just one sheet on the mattress. Toilet compartment was very small in the bedroom. Swimming pool on site had limited availability, being told it was used most of the time for swimming lessons for general public and also specific times for those living on the site. One positive was the fact that staff on site regularly checked the hot tub each day and topped it up when required, So big thank you to the two gentlemen who did that. Overall, disappointing accommodation. Have stayed at much better this year.
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