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per nightKarl - Verified booking
Overall, this is an amazing apartment with breathtaking views of Carbis Bay and the surrounding coastal towns.
We had only three minor points of feedback: 1. The shower water pressure was weak, and the pressure buttons did not seem to adjust the power. Although the shower was functional, it took longer than expected. 2. The WiFi signal was quite slow, running at about 10 Mbps at times. This occasionally caused lag when using the television and phone simultaneously due to low bandwidth. 3. There was some noise from the neighbors upstairs. While this isn't something you can control, it's worth noting that they were often loud, with frequent banging, even late at night, and constant stomping. However, these minor issues were insignificant compared to how pleased we were with everything else. The location is excellentâjust a 2-minute walk to the train station. The apartment was well-equipped with all the essentials, including a television with Netflix and Prime Video. It was clean, cozy, and felt very homely. We would highly recommend this apartment for couples or families looking for a coastal getaway. There are many great places to explore nearby (St. Ives being an obvious choice), and itâs wonderful to have such a beautiful and comfortable place to return to. The beach is just a 10-minute (steep) walk downhillâa fun journey that certainly helped burn off the amazing local food. The beach itself is beautiful, and we thoroughly enjoyed spending a whole day there during the week. We will definitely recommend this apartment to friends and family and hope to visit again in the future.
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Adam - Verified booking
We had a toxic gas leak from the fridge in the apartment at Dolphin Watch, that could have been deadly.
The Company were swift in replacing the fridge for us (although I had to help....assisting with the lifting down stairs of the old fridge and the lifting upstairs of the new one. We also had a faulty toilet, this was not rectified. When I tried to engage with Carbis Bay Holidays about our experience and the stress of the toxic gas leak, they ignored all my emails for over two weeks. When I got through on the phone to ask why my emails had not been answerd, they advised me that the owners of the property would offer no apology or compensation of any kind, as they could not be 100 percent sure that the fridge had been leaking toxic gas. After all the research I did online I can be certain it was a gas leak....I can also be certain that the cleaner must have smelled it too when cleaning before our arrival - but she did nothing to report it to anyone. Overall I found the customer service of Carbis Bay Holidays to be very poor - not returning any of my emails. And the attitude of the owners to not offer any form of compensation or apology for our stress and inconvenience, shows them to be rather miserly in my opinion. I would avoid Dolphin Watch for this reason and I would not be inclined to book again with Carbis Bay Holidays or indeed Sykes Cottages, their new owner.
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Thomas - Verified booking
Broken front window (opening).
Filthy windows and not what we expected from the superb online pictures as advertised - this is what sold us the accommodation, but every time you looked out of the window you were drawn to this. The windows havenât been cleaned in months. Broken toaster (9/21 comments in Visitors book) so has been for sometime and not replaced. Broken blinds (both rooms). Towel radiator inoperable. Screeching kitchen cold tap. Bedroom TV inoperable. Had to buy Fairy liquid and hand wash soap in St Ives as none. Double bed lumpy. Shower dirty internally. Apartment needs updating. Shame in the fact you can always tell when the owners do not use it themselves, needs TLC. Upside: Excellent area to explore Cornwall, beach super and very practical area to explore with young child. Scenery and wild flowers in May a delight. However £1400 for a week is not reflective value for money, prices have increased and many owners using COVID as an excuse to double prices. Would like compensation.
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Janet - Verified booking
The heating was off on our arrival.
Dishwasher was full from prviouse people so had to empty it ourselves, never had to do that before. the bedrooms and hall both smelt stayle. we both struggle with dust allergys and nasal issues so this wasnt good for our health. this could have been due to the apoartment being shut up with no heating on. we kept the doors shut on the dinning room due to this issue. the living room, kitchen, and bathroom was all perfect. stunning views and brillient kitchen facilities. open plan was amazing. bed was so comfortable it was like being at home. the portable heater did not work but i took my own and we used it alot in the living room as it was so cold. wifi did not work well so couldn't watch stuff on tv. we had an amazing holiday. the coastal walks and the italian up the road were fantastic. walk to st ives was fantastic, i am very unfit but managed to do it. carbis bay is a stunning area. just them couple of issues that need sorting to make this stay 100% perfect.
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Rob - Verified booking
Our second visit to Pelagos and again the apartment was really lovely.
Those views are just stunning. Everywhere was exceptionally clean and we have never been in an apartment so well equipped. We were warned before hand about the building work being done next door so was prepared to stay out of the apartment most of the day. Sadly for us it was the noise that came from within the building that spoilt it for us. Very heavy foot steps and loud noises very late at night and early in the morning. Also very clear loud talking and banging of doors/drawers late at night and early mornings. We are tolerant people and would accept these sounds during reasonable hours but the other occupants didn't seem to have much consideration. So for us this was not the best week. We went home feeling really tired through lack of sleep. Saying all this I don.t want to take away how really nice Pelagos as aparment is.
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