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Holiday cottagesHoliday apartmentsHoliday lodges & log cabinsDog friendly accommodation
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Mr John Forster - Verified booking
The location just a short distance from Ambleside was perfect with a safe walk into the town which had plenty of amenities. We all had a wonderful time as the lakes are stunning and the weather was very kind and dry. The equipment at the property was plentiful, no real need for an iron, ironing board, who irons when on holiday and a dishwasher as there’s only the two of us. The log fire is also OTT as you have underfloor heating. There’s no permanent place to put clothes or towels in the bathroom so everything has be hung on either the shower stall or the clothes airer which takes up half the bathroom. The sink outlet pipe is obviously blocked as the note above the sink testifies to other stayers having similar issues. A number of the wall unit doors were sticking especially the end cupboard door and the dishwasher unit was badly fitted so the door was 2” out at the top. 3 of the plates were chipped. We were asked to remove the bedding which revealed large stains on the Mattress, mattress cover and duvet cover. The storage cupboard had a freezer an iron, an ironing board which reduced its capacity and wasn’t needed. Overall the-feel of the property was a little cramped and that it needed a good clean especially to the outside of the property which let it down. We’ve become accustomed to having a few treats on arrival with all the properties i.e. milk tea coffee or a bottle of wine etc so was disappointed with not even a welcome card. The property was very comfortable the bed the sofa etc, apart from the 2 pillows which were rock hard, but as I said difficult to move around the bed with the TV on the wall next to the bed end, next to the fire base, the stools as well as 2 large dogs and their beds. Value of the property was ok but never sure what the accidental damage charge and the £20 per dog goes to as the property had all wooden floors. We booked a midweek break but the 4pm arrival and the 9am departure time for the soul purpose of cleaning left me with the feeling it was more like 3 days and the regular reminders of the arrival and departure times x6 were tedious and excessive. We would have no issue with booking with your company apart from the additional charges, admin dogs etc if we found a property but not The Hideaway. I Never recommended companies or products. Just to say we did have a pleasant stay but due to issues raised above it felt short of our usual experience and expectations
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Mr Mark Visser - Verified booking
The cottage was lovely, well appointed, had good quality equipment, and was very easily accessible. The parking provided was good, but not clearly stated in the information sent out before our arrival, but I did find the information in the file in the cottage. We had a struggle with the underfloor heating in the bathroom which kept on going off, and the instructions were not the easiest to follow to set the heating. There was no remote for the tv, and when I phoned your office I was told someone would look into it and provide us with a remote, but it never materialised and I never received a follow-up call from your office - I know it was the festive season, but that is poor customer support. We struggled to find the cutting board in the kitchen, finally locating it stored under the microwave, not a very visible place to store it. The glass pot of the cafitier (French Press) has a crack in it near the spout & one of the side plates had a chip in it. Neither of these issues prevented us from using the items, but they should be replaced. The one negative about the property is that there is only 1 small hanging place for clothes and no chest of drawers, or even shelves for your clothes to be stored, they had to remain in our suitcases.
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Sue - Verified booking
We stayed here in August and because of the Covid situation we were expecting a superior standard of cleanliness.
Unfortunately that was not to be. The grey furry venetian blind in the kitchen was actually white underneath the grime. The cutlery tray in the kitchen drawer had an accumulation of dirt in the corners. The fridge was stained inside. The lovely fireplace in the bedroom contained someone else's rubbish. Other issues we found were the kitchen window wouldn't open. The toilet seat was loose. The shower room door wouldn't lock because the lock had been fitted incorrectly. The garden although enclosed was unsuitable for a dog. There was a rockery at the end and a dog could easily get on the wall from that. On a positive note the property was well equipped, the bed linen and towels were good and the location was ideal. There was a second room upstairs which we found very useful for storage and drying clothes. These issues and others have been raised with Sykes Cottages and the owners so hopefully they will be rectified. Having recently looked at the description of the property on the website I can see that it has now been updated by Sykes.
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Joanne - Verified booking
A bit disappointed with location and description a bit misleading.
The courtyard at the back of the cottage is not suitable for pets as it is completely open and not very suitable for sitting outside unless u want to look at next doors car and an old shed? The pictures lead you to believe that you can enjoy a cup of tea whilst admiring the view but that is far from accurate. You need a car to get around as Shap is quite remote and nothing to do during the day, although there were a couple of public footpaths so some nice walks but not enough to keep you busy for a week so had to drive in to Kendal most days and Windermere which is definitely worth the drive and a must as is Bowness and Ullswater (Poolley Bridge). Cottage itself was well catered for but really nothing extraordinary and if Iâm totally honest Iâve had much better for less money so I feel it was quite expensive for what you got. But we did have a pleasant stay just donât get your hopes up because I was expecting a view of the scenery but you canât see any of the views at all from the cottage.
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Mrs Dey - Verified booking
The cottage isn’t exactly a cottage - it’s one room & a shower room. It’s very clean but much smaller than the photos make it look. The bed was extremely comfortable but the couch was not so we had to spend most of the evening sitting on the bed. The kitchen is well equipped but the hob required us to consult YouTube to make it function! If you are taking a car then parking is a problem, the space allocated is suitable for a fiat 500 & nothing larger. When you park you have to also leave room somehow for the other flats in the next block of properties to access a garden. When I went out in the morning the cottage across from us had parked right in the middle of the narrow courtyard so we couldn’t get out… I was running an ultra marathon that morning & ended up having to walk into Ambleside (not far but not ideal when you’re conserving energy to spend a whole day running). On the whole it served our purpose but I don’t think we’ll be back.
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